Lexus of Nashville

Everyone is very friendly! Bobby Jones was very patient and helpful! Very nice and clean Bobby Jones was very patient and helpful! Very nice and clean More

Subject: Utter Dissatisfaction with Lexus Service and Customer Support - Case #230710000369 Dear Lexus Customer Service, I am writing to express my extreme dissatisfaction with the service I have r Customer Support - Case #230710000369 Dear Lexus Customer Service, I am writing to express my extreme dissatisfaction with the service I have received both at Lexus of Nashville and Nalley Lexus Smyrna. As a loyal Lexus owner since 2009, it is disheartening to find myself writing this email. I was informed via a letter dated June 28, 2023, about a Customer Support Program regarding the Brake Booster Pump Assembly and/or the Brake Booster. I promptly scheduled an appointment for June 30th at Nalley Lexus Smyrna to address this issue. However, after my car had been in the shop for five days to be service, I was told that my car would not be eligible for the service due to the mileage of my vehicle. My frustration stems from the fact that I have always serviced my 2013 Lexus 460 at your Lexus service centers, and I was never made aware of this campaign until I received your letter. The lack of this crucial information earlier led to my car surpassing the mileage cap by a mere 2,000 miles. Even more disconcerting was my interaction with Jason, a service tech at Nalley Lexus Smyrna, who confirmed that the service campaign has been active for some time. Considering I serviced my car at Lexus of Nashville twice since October 2022, this oversight is inexplicable and deeply frustrating. Especially considering that the car showed several warning lights, including the Master Warning Light, the Brake System Warning Light, and the ABS Warning Lights. To seek a resolution, I contacted the Lexus Brand Engagement Center, which opened a case (#230710000369) on July 10, 2023. Regrettably, the response I received was disappointing, stating that Lexus would not provide coverage for a car that was over the warranty mileage, even by a mile. This experience has left me with an estimate of $5,000 for the necessary repair work, and an unpleasant taste in my mouth about Lexus service. I have owned four Lexus vehicles and I'm now at a point where I'm seriously reconsidering my future vehicle purchases. Lexus is known for its commitment to quality and excellent customer service, and my previous experiences have reflected that. However, this incident has severely undermined my confidence in your brand. I sincerely hope that you will take my concerns seriously and rectify this situation. I am deeply upset and disappointed by this lack of foresight, communication, and customer consideration, and I hope that no other customer experiences the same. I look forward to hearing from you about how this issue will be addressed. Sincerely, Bianca Shelby 404-643-3458 More

The sales professional we worked with, Mike S. , is absolutely fantastic. Thorough, knowledgeable and great follow up! Thanks for everything, Mike. I love my new Lexus! , is absolutely fantastic. Thorough, knowledgeable and great follow up! Thanks for everything, Mike. I love my new Lexus! More

Words cannot express my appreciation for these three men…Nival, Paul, and Ronnie. Ronnie went above and beyond to ensure my Lexus buying experience was exactly what Lexus Of Nashville is known for! He s men…Nival, Paul, and Ronnie. Ronnie went above and beyond to ensure my Lexus buying experience was exactly what Lexus Of Nashville is known for! He set me up with Nival, and he took his time to make sure everything was perfect for our new car. Nival checked in often to keep me updated on the arrival date and due to him being away from work when it arrived, we met with Paul to complete the purchase. Paul went over every detail of our new car and is an absolute pleasure to work with, as is Nival! I will always return to Lexus Of Nashville for my future purchases, they have truly exceeded my expectations! More

Bayo was great, very understanding, professional, and caring about our needs. We have bought Toyotas for over 40 years and they were not able to help us with what we needed in a sedan, but Lexus did a g caring about our needs. We have bought Toyotas for over 40 years and they were not able to help us with what we needed in a sedan, but Lexus did a great job. Thank you. More

Sebastian was great! He was very knowledgeable about the RX 350. Sebastian was interested in what we wanted, not just trying to sale us a car! He has followed up with u He was very knowledgeable about the RX 350. Sebastian was interested in what we wanted, not just trying to sale us a car! He has followed up with us a couple of times withing a week of us purchasing the car. I would purchase from him again in the future. More

Brian was so professional and informative. ..There was no BS with him and he made us feel very comfortable.He did all he could to help us get done what we needed done. AMAZING...Thank you so mu ..There was no BS with him and he made us feel very comfortable.He did all he could to help us get done what we needed done. AMAZING...Thank you so much..We will be a returning when we are are ready to buy a car again!!! More

It is a great place to buy a car. The salesmen are great, especially Romaine. The salesmen are great, especially Romaine. More

While I purchased an Infiniti at a Lexus dealership, I was greatly pleased with Victoria and highly recommend her to anyone looking to purchase a at this facility! was greatly pleased with Victoria and highly recommend her to anyone looking to purchase a at this facility! More