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Lexus of Nashville
Nashville, TN
375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 375 reviews
August 11, 2026
The staff at Lexus of Nashville is very friendly and professional. I am very pleased with the car buying experience. I would not hesitate to do business with this dealership again. professional. I am very pleased with the car buying experience. I would not hesitate to do business with this dealership again. More
by gregmhodge
Employees Worked With
Beth Frankfather
July 28, 2026
We had an outstanding experience purchasing our Lexus RX 350, and Dennis made the entire process enjoyable from start to finish. Buying a car can often feel stressful, but Dennis was knowledgeable, patient, 350, and Dennis made the entire process enjoyable from start to finish. Buying a car can often feel stressful, but Dennis was knowledgeable, patient, and genuinely focused on helping us find the right vehicle, not just making a sale. What impressed us most was the effort Dennis put into finding exactly what we wanted. He took the time to go through the entire incoming inventory to locate the specific RX 350 that matched our preferences, and he never tried to convince us to settle for something that wasn’t the perfect fit. It was clear that his priority was making sure we drove away in the exact vehicle we wanted, and we couldn’t have appreciated that more. Throughout the process, Dennis answered every question we had, never made us feel pressured, and kept us informed every step of the way. His communication was excellent, he respected our time, and he followed through on everything he promised, making the entire buying experience smooth and enjoyable. We also want to recognize everyone at Lexus of Nashville. Every person we interacted with was welcoming, professional, and genuinely committed to providing exceptional customer service. You can tell that creating a first-class experience is part of the culture there, and it made the entire process feel special from beginning to end. Dennis’s professionalism, honesty, and dedication truly set him apart. We absolutely love our new Lexus RX 350 and are so grateful for the incredible experience. If you’re looking for a dealership that puts customers first, and a sales consultant who will go above and beyond to find the perfect vehicle, we highly recommend asking for Dennis. Thank you to Dennis and the entire Lexus of Nashville team for making this the best car-buying experience we’ve ever had! More
by Roxanne
Employees Worked With
Dennis Spry
July 19, 2026
My sales consultant, Nival, was thorough, engaging, perceptive, and respectful when I had questions or reservations I never felt pushed to make a decision. Every step of the buying process was handl perceptive, and respectful when I had questions or reservations I never felt pushed to make a decision. Every step of the buying process was handled professionally and patiently by polite and helpful employees. Thank you for a very positive buying experience. More
by Sarah
Employees Worked With
Nival Macid
June 27, 2026
I have had multiple disappointing experiences with this Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn’t leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I’ve decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership. More
by Ahmedallahabi89
Employees Worked With
BAILEY BUCHANAN, MATTHEW PETERSON, ARMAND PLANTER
June 25, 2026
Nival is the BEST! He was very informative, quick with processing paperwork, and overall the best sales consultant I’ve encountered. He truly made buying my first Lexus He was very informative, quick with processing paperwork, and overall the best sales consultant I’ve encountered. He truly made buying my first Lexus a great experience. Thanks so much Nival & Lexus Nashville. Will be sending many more clientele your way! More
by Rionwright
Employees Worked With
Nival Macid
June 17, 2026
On 6-15-2026, I purchased a Lexus ES 350 from Lexus of Nashville. My experience with Bobby was awesome. I must say this has been my best car buying experience ever. Bobby answered all my questions and bel Nashville. My experience with Bobby was awesome. I must say this has been my best car buying experience ever. Bobby answered all my questions and believe me there were many. I felt 100% satisfied every step of the way with the car purchase. Bobby is definitely professional, polite and honest, If I was Bobby's manager, I would reward him to continue to work at this dealership as long as he wants to work there. A good salesman is hard to find. You don't find guys like Bobby every day. I will refer my family and friends who are looking for an awesome experience to contact Bobby. Thanks again, The Howard's More
by kumbaw
Employees Worked With
Bobby Jones, Greg Williams
April 30, 2026
messed up my infotainment system after simple fix now looks like a trash dont have time to drive back and forth 120 miles to do the same loaner car process again then come back after fixing what they did looks like a trash dont have time to drive back and forth 120 miles to do the same loaner car process again then come back after fixing what they did to my screen , there is a huge gap between dash trim and screen i tried to push it back but i don't want to put more force because clips holding screen may get broken , the screen has to be taken back out from dash to adjust it and get it flushed in place , i wish i can post a pic here but i added a pic on my other review can go there to see what i am talking about More
by Sherif abd
Employees Worked With
service visit
