Lexus of Nashville

We had the best experience at Lexus of Nashville! Paul Hale was our sales rep, and he made it so very easy to look at, drive, and purchase the vehicle. No pressure whatsoever. The dealership is a Paul Hale was our sales rep, and he made it so very easy to look at, drive, and purchase the vehicle. No pressure whatsoever. The dealership is a nice and relaxed environment with everyone being friendly & upbeat. I will recommend my friends to Paul if & when they need a new vehicle or a used one. The whole experience was all so easy!! More

Paul Hale was extremely helpful and willing to answer any questions we had. The dealership itself is nice and the amenities that are provided while you wait make the customer feel very at home. I would highl questions we had. The dealership itself is nice and the amenities that are provided while you wait make the customer feel very at home. I would highly recommend this dealership and Paul if you are looking to purchase a Lexus. We will be repeat customers! More

Greg Williams was the best, answered all my questions and concerns, worked with me to make this purchase happen. Will definitely be back for my next car. Thanks Again Greg concerns, worked with me to make this purchase happen. Will definitely be back for my next car. Thanks Again Greg More

Great salesman. He provided great customer service and was very thorough with provided options for my purchase. He provided great customer service and was very thorough with provided options for my purchase. More

If you are in the market for a vehicle or SUV you will find great customer service. find great customer service. More

GREAT EXPERIENCE! ! Bobby Jones was a great sales rep!! I called when the dealership opened, he had the car waiting on me when I arrived. I went from having to come ! Bobby Jones was a great sales rep!! I called when the dealership opened, he had the car waiting on me when I arrived. I went from having to come out of pocket $4400 to only $155!!! Great negotiation skills! I got a deal for sure. He made sure my SUV was everything it said online. They washed and double waxed my vehicle! I am soooo grateful for all the hard work put in this deal for me. From Bobby's manager, the service team and finance team. I am so happy I chose this dealership for my forever car. Please PLEASE PLEASE give Bobby a call. He will work for you! Thank you to everyone at Lexus of Nashville! More

I visited the Cool Springs Lexus location and feel in love with their staff! I was assisted in purchasing my new vehicle by Sebastian Delgado. He was extremely professional and helpful. He was an absolut love with their staff! I was assisted in purchasing my new vehicle by Sebastian Delgado. He was extremely professional and helpful. He was an absolute pleasure to work with! I would highly recommend anyone to this location!! More

Greg answered quickly when I asked about IS500 quick process with excellent communication! Great! This is definitely a 5 star rating!!! process with excellent communication! Great! This is definitely a 5 star rating!!! More

Bobby Jones went the extra mile to get the perfect Lexus for me.Beaihm Patel (not sure of spelling) stayed late on a Friday to show me all the tech I needed to know. Thanks guys! You are the best and I abs for me.Beaihm Patel (not sure of spelling) stayed late on a Friday to show me all the tech I needed to know. Thanks guys! You are the best and I absolutely love my new Lexus! More

This is the most disrespectful dealership I have even been to! The sales general manager is also absolutely disrespectful and out of his lane! On Saturday Aug 19th we go in to purchase a vehicle everythi been to! The sales general manager is also absolutely disrespectful and out of his lane! On Saturday Aug 19th we go in to purchase a vehicle everything about the vehicle was good then we proceed with the sale process and they make us sign all financing documents before they give us our financing rate. Once we got the papers back he brings us a 7.99% for 60 months when clearly on their website they have 4.99% for 60 months - and trust me my credit score does not have a problem for them to come and give me 7.99% when the market was 6.57% averaged that day. When we asked the finance manager why did 7.99% come up first they did not have an answer and that made us question if we should complete the deal or not. While we were asking the question the Finance manager would was very disrespectful as well said we don’t have to sell you the car. This made us want to leave so we left without purchasing. Gave them the benefit of the doubt and called Monday. Once we got in touch with Ronnie the Sales General manager he said the car is being worked on with for another customer and if it was available he’d call us back. We look online to see if another car came in that was exactly like the one we looked at there was that one available. So August 23rd we called had a sales rep work up the deal and this time the sales rep was very quick and asked for a deposit and said you can pick it up in three days, had me sign all the papers ready to go calls me 3 hours later to tell me he couldn’t sell the car to me after I put a deposit down and said someone was working the deal and that he’d have to refund my deposit. I asked to speak to the Manager and nobody call me so I called the main line and requested the receptionist to have the manager call me so Ronnie the Sales General Manager called me and again was very disrespectful. He was accusing me of working around the system and how we were asking for a vehicle that wasn’t available. I still don’t understand how I can put a deposit on a car that’s already spoken for! The Sales General Manager Ronnie is really going to run this business down. Ronnie was tell me how he’d been working on this deal since Saturday and I explained to him that I was about to buy that vehicle on Saturday and was there until the dealership almost closed and did not see anyone there trying to purchase the vehicle at the time. I really don’t get how they can exempt a deposit for one customer and not the other. We have purchased a bunch of cars and this is definitely different then the other and the service is absolutely ridiculous. If I was the owner id rather shut the place down then having my general managers give service like this, definitely don’t recommend them! More