Lexus of Nashville

Unlike some dealerships, Lexus of Nashville North has a true internet sales department. Mike was great to work with, provided prompt responses and all the information I requested. true internet sales department. Mike was great to work with, provided prompt responses and all the information I requested. More

Mike Hankins was absolutely fantastic! He was very positive & listened to every concern & question I had about the car I was looking at. Unbeliveable - a great experience & felt completely comfortable positive & listened to every concern & question I had about the car I was looking at. Unbeliveable - a great experience & felt completely comfortable talking to him about the accessories that I did not understand that are on the new cars. He explained everything in detail and stood behind what he said. I bought the car & it was actually better than I had expected it to be! He went above & beyond to prove that Lexus is #1. Superior! More

I contacted Lexus Of Nashville (North) thru Mike Hankins, Director Of Internet Sales and followed up by visiting the Dealership. We were greeted with respect and treated very well by Mile. All of our questio Director Of Internet Sales and followed up by visiting the Dealership. We were greeted with respect and treated very well by Mile. All of our questions were answered to our satisfaction and we concluded by purchasing a new RX350. We have been very satisfied with the purchase so far and expect that we will view the purchase as a long term satisfying experience. More

I contacted several dealerships in the area looking for a VERY LOW milage certified pre owned SE350 and as soon as the internet manager, Mike Hankins contacted me to find out exactly what I was looking for h VERY LOW milage certified pre owned SE350 and as soon as the internet manager, Mike Hankins contacted me to find out exactly what I was looking for he began diligently looking for the exact vehicle that met my needs. After just a few days he called and told me he had found it. It apparently was one of their service vehicles with only 9K miles on it. I drove up from Brentwood and it was exactly as he promised, even the color scheme that I preferred. They were more than fair on my trade-in and a pleasure to work with. They went over the car a fine tooth comb and I could not be happier. Before I left the dealership he even sat in the car with me and went over every single thing, answered any questions I had and even set up my phone/itunes on the bluetooth. I traded a Mercedes Benz and this is my first Lexus and it will not be my last, the car is absolutely perfect and I will DEFINITELY utilize the services of the dealership and Mike again. More

Brought our 2005 RX330 to the deanship for a recall. Dealer provided a 2012 RX350 loaner vehicle to use while they were preforming the recall. Dealer prompt called when the repair were completed to let Dealer provided a 2012 RX350 loaner vehicle to use while they were preforming the recall. Dealer prompt called when the repair were completed to let me know our vehicle was ready. Upon arrival back at the dealership, we were greeted by the receptionist, offered fresh baked cookies and a beverage. When presented with keys to our vehicle the receptionist was very kind and thanked us for allowing them to service our vehicle. Much to my surprise, our vehicle had been washed, windows cleaned and the fuel tank was full. Plus, there was a bottled water and mints in the cup holders. Lexus of Nashville North not only knows the meaning of customer service they know how to delight their customers. Job well done! More

Received letter to come in and get oil change at $39.99 as if it were a special. It is regular price and then had to pay more for quart of oil not included in "special". Almost $50.00 is high for an oil as if it were a special. It is regular price and then had to pay more for quart of oil not included in "special". Almost $50.00 is high for an oil change More

2 days before Xmas, on our way from Charlotte NC to St Louis MO our RX350 began shaking and the engine check light came on. With Xmas money is always tight and we were far from home. we arrived at Lexus N Louis MO our RX350 began shaking and the engine check light came on. With Xmas money is always tight and we were far from home. we arrived at Lexus Nashville North and were told they would get us in ASAP. Jimmy said they were very busy and it could take a hour or so before they would be able to diagnose our SUV. 30 minutes later the he or the car back. 30 minutes after that he had a solution that included a simple oil change and cleaning the oil control valves. We were back on the road within 2 hours and paid a reasonable repair bill. Thanks to Jimmy and Lexus or getting us home safely for Christmas. More

WOW,this team of Lexus employees are awesome!!! The customer service is excellent at this dealership. It begins with the receptionist Carletta Kirk's excellent phone voice. She is very pleasant and pro customer service is excellent at this dealership. It begins with the receptionist Carletta Kirk's excellent phone voice. She is very pleasant and professional. The service advisor team Jimmy Wiseman and Danny Presley: each and every time I have to visit this area of the dealership they make me feel like "I'm getting ready to walk on the red carpet". Mr. Lewis BeCoats, III my sales consultant -- he is the sales consultant of year in my book. His customer services skills are so outstanding. Ms. Julia Robertson, the Business Manager closed the deal making sure everything was taken care of and making me feel at home. The Lexus of Nashville North team strives for excellence and making you feel important and has the "I'm here for you attitude". I'm so glad to be apart of the Lexus Family! More

They are always courteos and explain what the service will consist of and answer any questions. They always get your car finished in a timely manner. will consist of and answer any questions. They always get your car finished in a timely manner. More

The service department was very punctual in getting to me at my scheduled appointment time. The service was completed in less time than promised. My salesman, Steve Wentz, answered my question and demonstr at my scheduled appointment time. The service was completed in less time than promised. My salesman, Steve Wentz, answered my question and demonstrated the operation of a feature that I needed help with. Very satisfied with the service. More