Lexus of Nashville

I was looking to buy a CPO Lexus & met Mike Hankins (sales) there at the dealership. He was absolutely FANTASTIC to deal with and to discuss payments, options, etc on the Lexus that I bought. I would H (sales) there at the dealership. He was absolutely FANTASTIC to deal with and to discuss payments, options, etc on the Lexus that I bought. I would HIGHLY recommend Lexus at Madison! I love my new/used Lexus!!! :) More

Internet sales that delivered exceptional service and a price that could not be matched....anywhere. A smooth, seamless transaction....now that is a first! Thank you Mike for finding a car that is exactly price that could not be matched....anywhere. A smooth, seamless transaction....now that is a first! Thank you Mike for finding a car that is exactly what we wanted and at a competitive price! And for coordinating its delivery with my very hectic schedule. You went above and beyond. More

We had the best car buying experience ever at this dealership. Everyone went out of their way to help us find what we were looking for. dealership. Everyone went out of their way to help us find what we were looking for. More

I was very pleased with my transaction at this dealership along with the help of your agent, Mike Hankins. The overall experience at Lexus North was a pleasure. I will return in the future to purc dealership along with the help of your agent, Mike Hankins. The overall experience at Lexus North was a pleasure. I will return in the future to purchase my next Lexus. More

Unlike some dealerships, Lexus of Nashville North has a true internet sales department. Mike was great to work with, provided prompt responses and all the information I requested. true internet sales department. Mike was great to work with, provided prompt responses and all the information I requested. More

Mike Hankins was absolutely fantastic! He was very positive & listened to every concern & question I had about the car I was looking at. Unbeliveable - a great experience & felt completely comfortable positive & listened to every concern & question I had about the car I was looking at. Unbeliveable - a great experience & felt completely comfortable talking to him about the accessories that I did not understand that are on the new cars. He explained everything in detail and stood behind what he said. I bought the car & it was actually better than I had expected it to be! He went above & beyond to prove that Lexus is #1. Superior! More

I contacted Lexus Of Nashville (North) thru Mike Hankins, Director Of Internet Sales and followed up by visiting the Dealership. We were greeted with respect and treated very well by Mile. All of our questio Director Of Internet Sales and followed up by visiting the Dealership. We were greeted with respect and treated very well by Mile. All of our questions were answered to our satisfaction and we concluded by purchasing a new RX350. We have been very satisfied with the purchase so far and expect that we will view the purchase as a long term satisfying experience. More

I contacted several dealerships in the area looking for a VERY LOW milage certified pre owned SE350 and as soon as the internet manager, Mike Hankins contacted me to find out exactly what I was looking for h VERY LOW milage certified pre owned SE350 and as soon as the internet manager, Mike Hankins contacted me to find out exactly what I was looking for he began diligently looking for the exact vehicle that met my needs. After just a few days he called and told me he had found it. It apparently was one of their service vehicles with only 9K miles on it. I drove up from Brentwood and it was exactly as he promised, even the color scheme that I preferred. They were more than fair on my trade-in and a pleasure to work with. They went over the car a fine tooth comb and I could not be happier. Before I left the dealership he even sat in the car with me and went over every single thing, answered any questions I had and even set up my phone/itunes on the bluetooth. I traded a Mercedes Benz and this is my first Lexus and it will not be my last, the car is absolutely perfect and I will DEFINITELY utilize the services of the dealership and Mike again. More

Brought our 2005 RX330 to the deanship for a recall. Dealer provided a 2012 RX350 loaner vehicle to use while they were preforming the recall. Dealer prompt called when the repair were completed to let Dealer provided a 2012 RX350 loaner vehicle to use while they were preforming the recall. Dealer prompt called when the repair were completed to let me know our vehicle was ready. Upon arrival back at the dealership, we were greeted by the receptionist, offered fresh baked cookies and a beverage. When presented with keys to our vehicle the receptionist was very kind and thanked us for allowing them to service our vehicle. Much to my surprise, our vehicle had been washed, windows cleaned and the fuel tank was full. Plus, there was a bottled water and mints in the cup holders. Lexus of Nashville North not only knows the meaning of customer service they know how to delight their customers. Job well done! More

Received letter to come in and get oil change at $39.99 as if it were a special. It is regular price and then had to pay more for quart of oil not included in "special". Almost $50.00 is high for an oil as if it were a special. It is regular price and then had to pay more for quart of oil not included in "special". Almost $50.00 is high for an oil change More