Lexus of Nashville

Made a mistake and won't correct it Traveling through Nashville when my LS began to misfire and then quit. I had it taken to Lexus of Nashville. Lexus charged $900 to replace 3 coil pa Traveling through Nashville when my LS began to misfire and then quit. I had it taken to Lexus of Nashville. Lexus charged $900 to replace 3 coil packs. They replaced the 8 month old, non Lexus branded coil packs and completely missed the Lexus branded but defective coil pack. They also discovered a very small leak in my radiator and quoted $1050 to replace the radiator. I declined the radiator fix and paid the $900 for the coils. I drove it 80 mi. home with no significant fluid loss. The car misfired and died again so clearly the coil packs that weren't the problem. I had the radiator replaced. The car wouldn't start at all. My mechanic discovered a broken wire and fixed it. I asked Lexus of Nashville to at least refund the labor (and they really should refund the parts to because mine weren't defective). Lexus of Nashville refused to Give any refund and their excuse was that since I didn't let them replace the radiator they couldn't thoroughly test their work. They said the best they could do was to offer me a $250 discount toward future service. My response was that even though I've had 6 LS sedans that I won't buy Lexus again. I don't care how reliable and nice Lexus vehicles are, THEY ARE NO BETTER THAN THE DEALER THAT SERVICES THEM. I've loved my Lexus over the years but am switching to Equus. The Equus dealers seem to be more motivated and actually care about their long time loyal customers. More

Best car buying experience, EVER!! I highly recommend this dealership! I also HIGHLY recommend Pam Michaud! She is hands down the best sales associate that i have ever worked with. I wi I highly recommend this dealership! I also HIGHLY recommend Pam Michaud! She is hands down the best sales associate that i have ever worked with. I will be telling everyone about her and the excellent service that i received. Julia Robertson in finance is fantastic as well. More

THE WORST SERVICE IN TN DO NOT TAKE YOUR LEXUS TO THIS DEALER.Chris Anderson is a joke.This dealer is a total rip off.Please take your Lexus to Cool Springs same owner but ha DO NOT TAKE YOUR LEXUS TO THIS DEALER.Chris Anderson is a joke.This dealer is a total rip off.Please take your Lexus to Cool Springs same owner but has to be better.If you use this dealer use someone other than Chris Anderson he will look you right in the eye and lie. More

Best Dealer and even Better People Bought a new Lexus RX, Derrick W was the salesman and wouldnt go with another due to his expertise and his care to us. Thanks all for the help and sup Bought a new Lexus RX, Derrick W was the salesman and wouldnt go with another due to his expertise and his care to us. Thanks all for the help and support! More

Derek has my business as long as he wants it This was one of the best car buying experiences I have had. Very knowledgable and extremely helpful. I would buy in the future from Lexus of Nashville This was one of the best car buying experiences I have had. Very knowledgable and extremely helpful. I would buy in the future from Lexus of Nashville in a heartbeat. More

Best Car buying experience Lewis Becoats was patient, friendly, funny, and helpful throughout our research for the perfect car. He is knowledgeable and has a good heart for wor Lewis Becoats was patient, friendly, funny, and helpful throughout our research for the perfect car. He is knowledgeable and has a good heart for working with people. When you think of a luxury dealer, you don't always correlate warm and down to earth people, but Lewis is one of those people. He's more than a salesperson; he cares about the people he works with. Thanks for a great buying experience! More

Excellent Experience Loved the customer service. Great experience!!! Would recommend the dealership and sales employee to family and friends. Looking for a Lexus go see L Loved the customer service. Great experience!!! Would recommend the dealership and sales employee to family and friends. Looking for a Lexus go see Lewis at Lexus of Nashville. More

Excellent experience-Well worth the trip! We located the exact pre-owned vehicle we were looking for at Lexus of Nashville through our bank's car-buying service. Working with Dave Lenahan, we We located the exact pre-owned vehicle we were looking for at Lexus of Nashville through our bank's car-buying service. Working with Dave Lenahan, we negotiated a great deal on the car through email and by phone and, after noticing that there was a minor discrepancy between the listing and the car, they offered an even better deal! Once we made the trip, Dave took his time showing us that vehicle, as well as a few others we might be interested in to make sure we ended up in the best vehicle for our needs. In the end, we purchased the original vehicle, and they made every effort to ensure the car, a 2011, looked brand-new when we drove it off the lot. The entire experience was a pleasure, and Dave treated us as if we were there to buy the most expensive vehicle on the lot from start to finish. And, as an added bonus, their finance department was able to beat our bank by 2 points on the interest rate! Thanks Dave and LoN for our best car-buying experience to date! More

AWESOME car buying experience! Derrick Wright helped me with finding my IS 250 F Sport. I hadn't always had the best experiences with car salesmen so I was hoping we'd end up workin Derrick Wright helped me with finding my IS 250 F Sport. I hadn't always had the best experiences with car salesmen so I was hoping we'd end up working with someone that made the car buying experience a pleasant one. From the moment he approached us I instantly liked his demeanor. He was so helpful and made our experience as easy as possible!! I was pretty specific about the model, color, interior color, and features that I wanted. He made it happen!! He was always available for us with any questions we had. Derrick was AWESOME, and I would ABSOLUTELY recommend him to anyone! This was my first purchase with Lexus, and I'm officially hooked!! Everyone from the beginning to the end (Julia in the business office) of the experience was so great to work with! More

Awesome Very professional personnel. Made the buying experience as easy as possible. Would highly recommend the dealership and my Salesperson Lewis Becoats. T Very professional personnel. Made the buying experience as easy as possible. Would highly recommend the dealership and my Salesperson Lewis Becoats. The facility is also excellent. More