Lexus of Nashville

Superior in every respect I have given a superior rating, primarily due to salesmanship, first rate facilities, friendly staff. Knowledgeable staff and very patient. I would re I have given a superior rating, primarily due to salesmanship, first rate facilities, friendly staff. Knowledgeable staff and very patient. I would recommend this dealership More

Lexus CT 200h The car was so great to test drive because the sales person, Derrick W. Wright II showed my how to operate the vehicle. The manager was great, and Ed The car was so great to test drive because the sales person, Derrick W. Wright II showed my how to operate the vehicle. The manager was great, and Edith, who handles the loans, was very helpful. I definitely will be buying my next car at this dealership. Plus, free car wash and maintenance free service for four years, unlimited miles. Thank you so much. More

Great experience, knowledgeable staff, customer service 10+ Lewis BeCoats was my sales consultant and spent a great deal of time with me going over every detail of the car, my expectation, the car and the whole Lewis BeCoats was my sales consultant and spent a great deal of time with me going over every detail of the car, my expectation, the car and the whole experience was wonderful. This is my first Lexus and will definitely not be my last. I love the car and the experience with the team at Lexus of Nashville was over the top. Very professional and attentive. The best buying experience I have ever had!! Mr. BeCoats was the best and I would highly recommend him to anyone. Edith Thompson was also a great person that I dealt with and was a great help with all the paperwork. She stayed late to make sure everything was completed and so did Lewis. He had me ready to go and even took my picture with my new car. More

Not the best experience This just wasn't a good experience at all buying my first car of my life at 22. I thought it would be the most exciting experience of my life. This just wasn't a good experience at all buying my first car of my life at 22. I thought it would be the most exciting experience of my life. More

RX350 Wanted to upgrade from 2012 to 2017 - Joseph Chargois was a very responsive salesman - highly recommended- great facilities- always had excellent serv Wanted to upgrade from 2012 to 2017 - Joseph Chargois was a very responsive salesman - highly recommended- great facilities- always had excellent service on my RX350 so wanted to stay with Lexus of Nashville despite having to drive from Clarksville. More

A unique and welcomed buying experience at a car dealership. No pressure, solid advise and answers and professional conduct throughout the entire process. Both Lewis BeCoats II (Sales Representative) and Edit No pressure, solid advise and answers and professional conduct throughout the entire process. Both Lewis BeCoats II (Sales Representative) and Edith Thompson (Finance Manager) were a total delight to work with - friendly and professional as well as warm and caring - again, unique attributes to a car dealership. Would recommend these tow professionals at dealership to all. More

Premium brand but not premium service Dealership is not standing behind a L Certified vehicle that has paint peeling off wheels. I bought a L certified car from Lexus of Orlando but live i Dealership is not standing behind a L Certified vehicle that has paint peeling off wheels. I bought a L certified car from Lexus of Orlando but live in Nashville. The paint is peeling off the rims after 8 months and the Nashville dealer claims that it is the responsibility of the Orlando dealership. Orlando dealership says it's the responsibility of any dealership nationwide. i have now contacted corporate and have a file claimed. I will leave this review up regardless of outcome because it has gone this far. I also waited two hours to hear from service advisor. That is not premium service no matter how many $4 sandwiches they have. I specifically asked to let me know how long they may think it would take to have my rims looked at. Got car back and thought, oh well at least I get a complimentary car wash. You guessed it... car was barely cleaned. Brown specks all over front of car and visible dust all over interior and the car was not vacuumed. Just buy a Toyota! Lexus IS not worth the premium price. More

Lexus of Nashville-Excellent! Had a great service experience here. Would highly recommend! Lexus IS known for there excellent customer service. This dealership is no exception. I d Had a great service experience here. Would highly recommend! Lexus IS known for there excellent customer service. This dealership is no exception. I don't write many reviews but when I get excellent service I like to tell others! More

Lexus RX 350 used My experience from the beginning at Lexus of Nashville was both professional , rewarding and without pressure. From the start I felt right at home bec My experience from the beginning at Lexus of Nashville was both professional , rewarding and without pressure. From the start I felt right at home because of the atmosphere at the dealership . My representative was not hurried about trying to sell me anything or pressured. This help set the atmosphere for me to relax and take in the full experience. Once I identified the used vehicle I was satisfied with I was not dropped so that My representative could move on to another customer. He walked my through the entire process and once I broke my wife in to pick up the vehicle he took time out to explain the many features and to answer any of her questions. Great experience !! I have made Lexsus of Nashville my place to purchase any future vehicles. More

Fresh paint over rotted wood Looks nice, acts nice but OMG, they change personnel like dirty underware. Read all reviews and trust the bad. GM will not call back. I have lost to Looks nice, acts nice but OMG, they change personnel like dirty underware. Read all reviews and trust the bad. GM will not call back. I have lost total trust in LEXUS. When available, we are buying the 2018 Acura MDX . WHY? I have owned 15 new Lexus vehicles in my life, tbe last 8 were from JM Lexus in Florida then I moved to the Nashville area in 2015. I quickly learned that the Lexus of Nashville is not up to the standards of any Lexus dealer I have come across in my travels. Tried Cool Springs, they were better but with having the same GM as Nashville, our problems would only partially get addressed. In March 2016, I bought a 2016 RX350 for my wife. Over time I found I can not trust a single word they say. When the problems started I called Lexus USA with concerns and they were very sorry about the problems. Lexus USA called back and said they could not get the Nashville GM to return call. Not surprised because I could not get the Sales Manager or GM to call me as well. There is not enough space to list the issues but ill list a few. Tires were not wearing evenly after first 5000 miles. I took the car in and a new service rep was assigned to us, after the girl told me that the broken seat belt buckle that was replaced previously had [stuff?] In it, it was fixed, The usb ports work fine (still not working to this day) AND GUESS WHAT!!! Your Tires are in the yellow at 18,000. She became dazed and confused when I gave he the history of this tire problem. She left, came back and said, your tires are fine. My wife reported to Nashville at each service this problem. Tires were past wear indicators at 25,000. After four changed in service advisor and issues not being fixed, we went to Lexus of Cool Springs. Finally an alignment was checked and was told it was very likely caused at delivery based on their experience, BUT Nashville told us it was from a car wash when they did the alignment at 5000 (but no record). Nashville said it was our fault, but the only automated car was we used was the Lexus of Nashville courtesy was during service visits. I digress, So during that Cool Springs visit, an overdue (unknown) recall was completed. A malfunctioning hands free trunk opener, the one where you wave your hand near the Lexus badge? The one we could not get to work but was told at each service it was fine? FIXED at Cool Springs. As well as the leather panels in the cabin that were all blotches from Nashville improper Simoneizing and getting tire bright sprayed into the cabin and not on the tire during the prep for purchase pickup. $$$$$ in all, but no cost to us BUT at pickup I was told at Cool Springs I needed new tires ( $1500) What about all the records with nashville? Any comp for their mistake? Cool Springs said that had to be taken up with Nashville. This is when our service records started missing customer remarks before service. But before to much could disappear, we contacted Lexus of Lexington, KY. Lexington offered to replaced tires for free and apologized for what they read in the service record and the condition of the leather from Lexus of Nashville improper application. Not all the leather could be replaced at cool springs. (I sent pictures) BRAKE PADS. We could not make it to Lexington because of Dr Appointments, so i paid Nashville $1000 for tires at our 30,000 mile service.(wires were showing) Now guess what! When i bought the car I asked if the brake pads were ceramic, and was told yes. Now Im told we don't have ceramic brake pads and pads need replacing (+$550). Just so you know, this car takes grandkids to school 4 miles away and only other driving is 3 times a week to Clarksville for Dr visits, once each month to Dr in Dickson. This is NOT a soccer mom car! All our shopping is with my Denali that had new Michelin tire before we bought the Lexus, 37,000 since and not even half worn. Both cars are AWD and my brake pads are fine and ceramic. Lexus of Nashville sold me a $4000 service agreement. Told it was good for 5 years past the first free year and oil changes at every 5000 mile service. Learned from Lexington that it is only a 50,000 agreement ans we have only received 2 oil changes before the 30,000. When we were asked by Lexus of Lexington what the car was being used for? They were shocked and said we should never have been sold that service plan, we were covered the first year for free anyway. March was the one year mark....Lexus of Nashville scammed us out of $4000. I just wanted my wife to have a hassle free experience. We now will have the car serviced 3.5 hours away in Lexington , KY (5 STAR SERVICE). We hope. NOTE: if some things don't match up with miles and time frame, sorry, just take my word for it, this is 100% more accurate than the records we asked for this week. One service in Nashville is completely missing but the record of the loaner car that day? I have. More