Lexus of Nashville

Can’t thank them enough! ! I got a flat on the interstate this morning in my jeep. the first place to pull in after getting off the interstate was Lexus. I was going to leave ! I got a flat on the interstate this morning in my jeep. the first place to pull in after getting off the interstate was Lexus. I was going to leave my car in the parking lot and get a ride so I went inside to ask if it was ok. I was immediately greeted by two wonderful ladies who offered me a drink and a seat while I was waiting. Then they asked if I wanted someone to put my spare tire on for me. I informed them I don’t have a Lexus, but i didn’t matter to them. Next thing I know Alex is taking my keys from me & they have my spare on for me in no time. WONDERFUL people & I seriously ca thank them enough!! Highly recommend! More

Great buying experience. Excellent salesman (Mike Scism) and finance manager (Geoff). Knowledge and easy to talk to. Accommodating. Made an excellent buying experience. Will Excellent salesman (Mike Scism) and finance manager (Geoff). Knowledge and easy to talk to. Accommodating. Made an excellent buying experience. Will be back and will highly recommend to others. More

Mike Scism my Lexus of Nashville sales professional and his counterparts in finance, detail and management provided seamless world class customer service. Lexus is a luxury brand notable for it’s: quality his counterparts in finance, detail and management provided seamless world class customer service. Lexus is a luxury brand notable for it’s: quality and reliability, comfort and power, style and substance, Lexus of Nashville lives up to those brand standards in every way. More

Our salesman Nival Macid made our spur of the moment trade a great experience. On December 20th my wife and I traded our 2018 GS 350 F Sport for a 2022 RC 350 F Sport. This was our second purchase from trade a great experience. On December 20th my wife and I traded our 2018 GS 350 F Sport for a 2022 RC 350 F Sport. This was our second purchase from Lexus of Nashville and both times our experience has been great. Nival helped make this a wonderful Christmas to ourselves. He met every request and need. We will recommend Nival to our family and friends. More

Joe Aikens was great to work with when shopping for our 2022 Lexus. He was friendly, respectful and very knowledgeable of the Lexus products. Every question asked was answered, and he didn't hesitate to d 2022 Lexus. He was friendly, respectful and very knowledgeable of the Lexus products. Every question asked was answered, and he didn't hesitate to demonstrate the features of the car. The car we selected, Joe, and the dealership management "checked off" all the "boxes" relative to our expectations and requirements for completing a successful buying experience. My wife and I couldn't have asked for more. More

Joe Aiken is the best car salesman I have ever had. He excels in having a friendly, soft, easy-going personality. He totally knows the product he is selling . . . each and every available option, how eac excels in having a friendly, soft, easy-going personality. He totally knows the product he is selling . . . each and every available option, how each option works, and demonstrates them with the patience of Jobe. Joe knows the answers to your questions and takes his time providing or demonstrating the answer until it is understood. Honestly, it would be difficult to find a better salesman. I consider myself very fortunate to have him as my new car salesman. My wife fully concurs. My wife and I also want to provide a high score to Bosco in the Finance Dept. The most concise, brief, and easy-to-follow closing and delivery we have ever experienced. Our buying experience was a home run! The Lexus organization is fortunate to have them on board. More

Terry Bodiford is A++++++++ We use him time and time again, we refer all of our friend and family to him. We love working with him to buy our Lexus vehicles and you will too!! again, we refer all of our friend and family to him. We love working with him to buy our Lexus vehicles and you will too!! More

If I could give zero stars I would. I had a horrible experience here last week. On Monday I get a call from a salesperson stating they just got a car in that I had been looking for. I went on Monday and experience here last week. On Monday I get a call from a salesperson stating they just got a car in that I had been looking for. I went on Monday and looked at it and they appraised my vehicle. The salesperson tried to get me to put a deposit on it I declined and stated I would return the next day to test drive and if I liked it I would go get a check same day. Before I got to the dealership on Tuesday I was asked again to put a deposit because other people were looking at the car. I declined again and said what time I would be in. I came in and test drove it and loved it so I told the salesperson I was going to the bank and to get the car ready for me. So, after leaving the bank with a check written to Lexus of Nashville I get a call from the salesperson and he told me that the car was not in their inventory so they could not sell me the car yet and that it would be Wednesday. Wednesday rolls around and I got told it would probably be Friday. At this point I became frustrated because I was asked multiple times to put a deposit, then they low lowballed me on my trade by over $2,000 so I emailed the General Manager with my concerns. He called me about an hour later and stated that if I have concerns prior to purchasing that I might want to look elsewhere to buy. Friday, I called the salesperson because I seen that the car was finally in their inventory. The salesperson informed me that he could not see me the car. At this point I was livid I had waited since Tuesday with a check in hand and then I get told he can't sell me the car. So then the Sales Manager Rick got on the phone and I asked why I couldn't get the car and he stated that because I reached out to the General Manager with complaints that they were adamantly refuse to sell me anything because he has never dealt with someone who complains prior to purchase. (I recorded this conversation because it was literally so unbelievable.) None of this was my salesman's fault it is just an absolutely appalling reflection of management. I ended up buying the same car, the same day at Lexus of Knoxville getting $2,500 more for my trade and my experience there was amazing! More

Brian was very professional and informative as we bought our very first Lexus! He is truly a wonderful asset to Lexus of Cool Springs, TN! our very first Lexus! He is truly a wonderful asset to Lexus of Cool Springs, TN! More

Michelle Hunt was my sales associate at Lexus of Nashville. She is by far the best associate I have ever dealt with in leasing a vehicle. She knew the answers to most all of my questions and she kne Nashville. She is by far the best associate I have ever dealt with in leasing a vehicle. She knew the answers to most all of my questions and she knew where to get technical assistance. I spent less time at the dealership. She continues to keep in touch. I have been leasing Lexus since 2015 from this dealership. I recommend them to anyone purchasing or leasing a vehicle. More