Lexus of Nashville

I had a great experience buying my NX 300 from Romaine. My first service was fine but then we went on vacation and it was time for my next service. I called while still on vacation on June 29 to set it up. My first service was fine but then we went on vacation and it was time for my next service. I called while still on vacation on June 29 to set it up. The lady on the phone said it would be August 13 before they could get me in! I repeated the date surely thinking that was wrong, but no, she repeated the same date!! I called Toyota of Murfreesboro when we got home and they got me in 2 days later! I will never buy another car from Lexus of Nashville just for this reason!! Very disappointed in this service department!!!! More

Lexus of Cool Springs. Michelle and Joseph were great. This is our third vehicle from Lexus at Cool Springs. Michelle and Joseph were great. This is our third vehicle from Lexus at Cool Springs. More

Bao, my sales consultant was super helpful and kept me updated on expected date of delivery of my RX 350. He was always courteous and returned my calls immediately. updated on expected date of delivery of my RX 350. He was always courteous and returned my calls immediately. More

It was amazing! As a woman, I am always leery about purchasing a car or having a car repaired because of past experience of being taken advantage of. When I went to As a woman, I am always leery about purchasing a car or having a car repaired because of past experience of being taken advantage of. When I went to Lexus of Nashville, I had that initial fear and concern; however, after being there, that concern immediately went away. My salesman, Romaine Clue was AMAZING! During the course of my transaction, which took several months due to the inventory shortage of vehicles, Romaine was excellent. He treated me like family. His professionalism is second to none and illustrated in not only his attire but polite manners and interaction. He listened to my concerns, and he showed a genuine care about my interest and needs in a vehicle. He is very intelligent, and his knowledge of the Lexus vehicles is impeccable. We had the option of purchasing a vehicle from anywhere and quite frankly was tempted to purchase a vehicle from a different manufacturer, but Romaine’s customer service kept us loyal to Lexus. One of the things that stood out to me the most, is that he didn’t let me compromise on a vehicle that did not meet my needs simply because it was available sooner. This is important because he could have encouraged me to take that vehicle just to make the quick sale. Instead, he reminded me of the things that I told him when I initially came to Lexus and helped me keep my eye on the prize and get the vehicle I wanted. I highly recommend Lexus of Nashville, specifically, Romaine Clue if you are in the market. More

I want to say the Lexus of Nashville made it happen for me, in spite of the current shortage of vehicles. And treated me more fairly than I expected! Bobby Jones guided me through the processes as a true p me, in spite of the current shortage of vehicles. And treated me more fairly than I expected! Bobby Jones guided me through the processes as a true professional. I am thankful it was Bobby that I was fortunate to work with. Dont hesitate to stop and talk, they may find what you need as they did me!! More

Can’t thank them enough! ! I got a flat on the interstate this morning in my jeep. the first place to pull in after getting off the interstate was Lexus. I was going to leave ! I got a flat on the interstate this morning in my jeep. the first place to pull in after getting off the interstate was Lexus. I was going to leave my car in the parking lot and get a ride so I went inside to ask if it was ok. I was immediately greeted by two wonderful ladies who offered me a drink and a seat while I was waiting. Then they asked if I wanted someone to put my spare tire on for me. I informed them I don’t have a Lexus, but i didn’t matter to them. Next thing I know Alex is taking my keys from me & they have my spare on for me in no time. WONDERFUL people & I seriously ca thank them enough!! Highly recommend! More

Great buying experience. Excellent salesman (Mike Scism) and finance manager (Geoff). Knowledge and easy to talk to. Accommodating. Made an excellent buying experience. Will Excellent salesman (Mike Scism) and finance manager (Geoff). Knowledge and easy to talk to. Accommodating. Made an excellent buying experience. Will be back and will highly recommend to others. More

Mike Scism my Lexus of Nashville sales professional and his counterparts in finance, detail and management provided seamless world class customer service. Lexus is a luxury brand notable for it’s: quality his counterparts in finance, detail and management provided seamless world class customer service. Lexus is a luxury brand notable for it’s: quality and reliability, comfort and power, style and substance, Lexus of Nashville lives up to those brand standards in every way. More

Our salesman Nival Macid made our spur of the moment trade a great experience. On December 20th my wife and I traded our 2018 GS 350 F Sport for a 2022 RC 350 F Sport. This was our second purchase from trade a great experience. On December 20th my wife and I traded our 2018 GS 350 F Sport for a 2022 RC 350 F Sport. This was our second purchase from Lexus of Nashville and both times our experience has been great. Nival helped make this a wonderful Christmas to ourselves. He met every request and need. We will recommend Nival to our family and friends. More

Joe Aikens was great to work with when shopping for our 2022 Lexus. He was friendly, respectful and very knowledgeable of the Lexus products. Every question asked was answered, and he didn't hesitate to d 2022 Lexus. He was friendly, respectful and very knowledgeable of the Lexus products. Every question asked was answered, and he didn't hesitate to demonstrate the features of the car. The car we selected, Joe, and the dealership management "checked off" all the "boxes" relative to our expectations and requirements for completing a successful buying experience. My wife and I couldn't have asked for more. More