Lexus of Nashville

My car buying experience was very positive. My salesman was very attentive and professional. Nice facilities. My salesman was very attentive and professional. Nice facilities. More

Only dealership we have used for years. Honest people and wonderful service. We drive from Franklin to go there. Honest people and wonderful service. We drive from Franklin to go there. More

The car buying experience was excellent, from finding the perfect fit to driving away in it. Navil’s expertise and customer focus are outstanding. perfect fit to driving away in it. Navil’s expertise and customer focus are outstanding. More

Bruce was low key and very friendly. In fact, the entire staff that we dealt with were accommodating and friendly. The dealership was clean and well organized. Overall a great experience In fact, the entire staff that we dealt with were accommodating and friendly. The dealership was clean and well organized. Overall a great experience. More

My experience at Lexus of Nashville was nothing short of perfection. I want to extend the biggest thank you to Sales Consultant Bobby Jones for smoothly guiding me through the entire process from start to f perfection. I want to extend the biggest thank you to Sales Consultant Bobby Jones for smoothly guiding me through the entire process from start to finish. It was surreal finally getting the car I’ve had my eyes on and they made sure to make it a day I’ll always remember. More

Great salesman. Be aware of the finance department. I would recommend to finance your vehicle somewhere else. Be aware of the finance department. I would recommend to finance your vehicle somewhere else. More

Cade was outstanding to work with, he was able to provide me with the specific IS 350 that was requested. me with the specific IS 350 that was requested. More

Doug was incredibly helpful and professional. He went above and beyond to help me and was very patient. I highly recommend Doug. Graham was also very helpful. The receptionists, especially Rene P He went above and beyond to help me and was very patient. I highly recommend Doug. Graham was also very helpful. The receptionists, especially Rene Pastrama, were very welcoming and kind. More

My experience was seamless and smooth. Kyle and Cade were great to work with. This is my 2nd Lexus and with service like this, I think I'll be a customer for life. Kyle and Cade were great to work with. This is my 2nd Lexus and with service like this, I think I'll be a customer for life. More

Today was my FIRST official service on the brand new Lexus 2022 I bought from Lexus of Nashville in March of 2022 - oil change; tire rotation. We were close to buying a new BMW when it was suggested tha Lexus 2022 I bought from Lexus of Nashville in March of 2022 - oil change; tire rotation. We were close to buying a new BMW when it was suggested that we stop by Lexus of Nashville before making a final decision. Salesman Nival Macid sold me almost when I walked in by his customer service and product knowledge. I bought from him. Fast forward to today. In maybe August of this year, I came through service because a tire was registering as "low." They aired it up and I was on my way. Again maybe in September, the low tire pressure alert came on again. I brought the vehicle back through service. This time "Jason" advised that I had a carpenter nail in the tire and it appeared to be lodged in a place that would mean the tire would have to be replaced. He said "hopefully you have the tire/wheel plan - which you probably don't." That struck me as an odd comment to make. I scheduled my 5000 mile service which was for today. However, in October, I called Jason to inquire about ordering the tire I would need replaced BEFORE my November service so that I could get everything I needed done on the same day. He advised to call him back and give him tire specifics - not just the model of the tire so that he could check inventory. Well by now, Jason had made me feel uncomfortable first by ASSUMING that I had not purchased the tire protection plan and now by asking that I call him back with tire specifics. Not wanting to give him insufficient or incorrect tire information on call back, I asked "do you have a record of the kind of tire on a brand new vehicle purchased from that dealership?" He indicated the tires could all be different. At that point, I asked my husband to call Jason back with the tire specifics to ensure he had the information he needed to order the correct tire. At this point I am feeling like possibly Jason is responding to me the way he is because I am a female. That was October 14th. My husband called me back to report that he had spoken to Jason, given him the information, and Jason CONFIRMED that the tire would be there when I came though for service in November. The conversation my husband reported having with Jason was nothing like how my conversations had gone with Jason - but ok. When I arrived this morning before my 8AM service, I explained that I was there for the 5,000 mile service and to have a tire replaced. They took my car back. In a couple of hours, Service Consultant Ivey Lawson came to report that my service was completed BUT there was no tire ordered. Mr. Ivey asked who I spoke to about this tire and when. I told him "Jason - October 14th." He left to check on that information and returned to report: "Jason said Paul NEVER told him to order a tire. Paul just gave him the tire specifications. I can order your tire - as a matter of fact I already have - and it can be here on Monday." I asked Mr. Ivey "If the tire can be here on Monday, why can't it be here today?" He replied: "Because it is coming from Atlanta. They don't ship on Sunday's." Here are my issues: (1) Jason did not tell the truth - if he said what Mr. Ivey reported he said. Jason told me I had a carpenter nail in my tire weeks before I brought it in for service. WHY would we be calling him with tire specifications IF we did not want or need him to order the tire? WHO rides in a new Lexus with a leaking tire? I told Mr. Ivey that what he is telling me did not makes ANY sense to which he agreed. (2) Most of us are busy. I specifically wanted the tire ordered in advance to AVOID having to bring the vehicle back again JUST to have a replacement tire mounted. Now, I will have to FIND someone to bring my vehicle back on Monday. I have a VERY busy schedule. A 2-hour wait time wasn't bad today. I could have even waited longer. I brought my lap top and was prepared to get some work done while I waited on them to finish with my car. Jason did not value my time. I valued his time and the time of those working in service by being early for my appointment today. (3) This one is huge for me. It is now a matter of integrity. Can Jason be trusted to honestly facilitate service to my vehicle? I would have much rather Jason have just said "I forgot to order the tire." More