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Lexus of Murray

Murray, UT

4.7
1,010 Reviews
Call Dealership (385) 743-4850
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5686 S. State Street

Murray, UT

84107

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1,010 Reviews of Lexus of Murray

June 10, 2024

Lisa, service consultant was very helpful. After a road side mishap, Jeff, the new tire manager, took time on phone to answer my questions and set up an appointment directly, then met with me More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Jeff
Report | Print
June 08, 2024

It’s very very expensive, 1 headlight costs me $3000. 44 dollars. Why cost me too much More

by nhim.chantra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Jun 12, 2024 -

Lexus of Murray responded

Thank you for making us aware of your repair and pricing concerns. I want to assure you that our team works hard to provide competitive costs on the parts and services we provide. If you would like to give me a call, we can break down the pricing on your invoice and I can ensure that everything was handled properly. I hope to hear from you soon so that we can straighten this out together. - Patrick Goldwait, General Manager, (415) 730-0100

June 07, 2024

Poor experience. Customer service is bad in service department. They kept emailing me that serviced was due, but it wasn’t for either time or miles. Told me that More

by Paer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Woman service rep, tire salesman
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Jun 12, 2024 -

Lexus of Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

Jun 13, 2024 -

Lexus of Murray responded

Thank you for sharing your experience with us. I'm sorry to hear that our service did not meet your expectations and for any confusion regarding your vehicle's service requirements. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to make things right for you. - Mark Dowling, General Manager, (205) 837-8295

June 07, 2024

Pulled in service bay for oil change. Employees sitting down eating. Slow to get up. Porter supposed to wash our car. Nope he didn't. Advisor (Brandon) is great thus the two stars. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Report | Print
Jun 12, 2024 -

Lexus of Murray responded

Thank you for your feedback regarding your recent service visit. I apologize for the inconvenience caused by the delays and the lack of attention to your vehicle's cleanliness. It's good to hear that Brandon provided excellent service, but it's clear we fell short of your expectations in other areas. We aim to meet the Lexus standard in all aspects of our service, and your experience will help us improve. If we haven't already spoken, please reach out to me directly to discuss this further. I look forward to resolving this with you. - Mark Dowling, General Manager, (205) 837-8295

Jun 13, 2024 -

Lexus of Murray responded

Thank you for your feedback regarding your recent service visit. I apologize for the inconvenience caused by the delays and the lack of attention to your vehicle's cleanliness. It's good to hear that Brandon provided excellent service, but it's clear we fell short of your expectations in other areas. We aim to meet the Lexus standard in all aspects of our service, and your experience will help us improve. If we haven't already spoken, please reach out to me directly to discuss this further. I look forward to resolving this with you. - Mark Dowling, General Manager, (205) 837-8295

June 07, 2024

Great service, very friendly and knowledgeable. James was very responsive and made the process seemless. Stephanie and the team went above and beyond by staying late to make the sale. More

by Whitney Peterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Tambourine; Stephanie
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June 06, 2024

The entire team made my experience incredible! From the first phone call, to the salesman, the sales manager, Gary, the finance gentleman James, and the technology guru Larry, they were all amazin More

by Jenn Kucifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Gary, James, Larry
Report | Print
Jun 07, 2024 -

Lexus of Murray responded

We appreciate your kind words and are overjoyed to hear about your experience at our dealership. Our team works tirelessly to provide a memorable and personalized process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

June 06, 2024

Very professional, knowledgeable and makes you feel important: Wonderful customer service all around! I have been going to this dealership for about 15 years. Just bought a new one. More

by shadalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter
Report | Print
Jun 07, 2024 -

Lexus of Murray responded

We're glad to hear that you had a positive experience at our dealership and that our team was able to assist you in a friendly and professional manner. Thank you for choosing us for your automotive needs and we hope to see you again soon.

June 06, 2024

Great service start to finish. Personnel are knowledgeable and helpful. Atmosphere is comfortable and welcoming. More

by auntiecath50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Jun 07, 2024 -

Lexus of Murray responded

We're so pleased to hear that you had a positive experience with our dealership! Providing top-notch customer service and quality work is our top priority, and we're thrilled that our team was able to meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

June 06, 2024

Radio "broken" $2880 to fix. Only needed a system upload. Very upsetting as I was about to pay that. More

by ddknapp76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can't remeber
Report | Print
Jun 12, 2024 -

Lexus of Murray responded

I'm sorry to hear about the inconvenience you experienced with your recent oil change appointment. Waiting for over two hours for a simple service is not acceptable, and I understand your frustration. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to address your concerns and make things right. - Mark Dowling, General Manager, 415.730.0100

Jun 13, 2024 -

Lexus of Murray responded

I'm sorry to hear about the inconvenience you experienced with your recent oil change appointment. Waiting for over two hours for a simple service is not acceptable, and I understand your frustration. If we haven't had the chance to discuss this personally, please contact me directly. I am eager to address your concerns and make things right. - Mark Dowling, General Manager, 415.730.0100

June 04, 2024

The people who work at Lexus are very kind. They make sure you are happy with their service on your vehicle. I highly recommend Lexus of Murray! More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
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