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Lexus of Murray
Murray, UT
1,010 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,010 Reviews of Lexus of Murray
July 21, 2024
The service I received was very good, but the service employee that greeted me was triable. She did not communicate with the service advisor. I waited 30 minutes before I entered the service advisor’s of employee that greeted me was triable. She did not communicate with the service advisor. I waited 30 minutes before I entered the service advisor’s office (Julian). Once Julian knew that he was to take care of my vehicle, every thing went well. I needed new tires because of a blowout. When I called for an appointment they said that I could come in on Friday at 8:15. I received an email indicating that my appointment was the next week on Wednesday. I couldn’t wait because I was driving on the spare tire. I called the dealership an was told to come in on Friday and Julian would take care of my tires. Except my initial contact with the service department, everything else went well. More
by drhays
Employees Worked With
Julian
July 20, 2024
We purchased a used Sienna and it is pretty good. I only had a couple of issues. After a week, about 500 miles of driving, dashboard lights came on, and stayed on, especially when on the freeway. Com I only had a couple of issues. After a week, about 500 miles of driving, dashboard lights came on, and stayed on, especially when on the freeway. Come to find out the speed sensors were bad and have been bad for a while. When I went to the LHM Toyota dealer, they told me it would cost about $4k to fix. Not sure how LHM Lexus missed that when they inspected the van after it was traded in. The other was they had listed a fixed side mirror housing but it wasn't. That is getting fixed by them, so that's okay. The other thing is there's a rancid oil odor (gear oil) in the cabin which may or may not be caused by a transfer case leak which is actually pretty bad. They had only seen a small leak somewhere else during their inspection and had been "cleaning" the cabin each time before we checked the van out so we didn't really notice the odor. This is probably the worst issue as it burns the eyes and throat upon entering the van, and has ever since the second day we've owned it. Not very happy, hoping we can get it all fixed. All the employees I worked with were great, no complaints there, just wondering why LHM Lexus would sell a vehicle in this condition in the first place, risking the LHM and Lexus reputation. More
by dhwhitworth
Employees Worked With
Weston, Michael Pyper
July 20, 2024
Exceptional! Carter is amazing!! Efficient, high energy, friendly, customer oriented! Mandy is exceptional! Fabulous service! Carter is amazing!! Efficient, high energy, friendly, customer oriented! Mandy is exceptional! Fabulous service! More
by mshancey
Employees Worked With
Mandy, Carter
July 18, 2024
SHARYL Noble who helped us purchase our vehicle was a pleasure to work with. She was pleasant and transparent throughout the process. She is an asset to your dealership. pleasure to work with. She was pleasant and transparent throughout the process. She is an asset to your dealership. More
by Dean
Employees Worked With
SHARYL Noble, Lyndon ?
July 17, 2024
Had an appointment scheduled for 3 weeks for a new keyfob. Get to the appointment and they tell me after taking my car inside to the machanic that they didn't have the key ordered and they weren't goi keyfob. Get to the appointment and they tell me after taking my car inside to the machanic that they didn't have the key ordered and they weren't going to help me today. More
by akada1
Employees Worked With
Service Department
