Lexus of Memphis

I was not called when my car was ready and then when I did call I had to go through several people to get an answer. Also I was not told there would be an extra charge for using my credit card. If I had k did call I had to go through several people to get an answer. Also I was not told there would be an extra charge for using my credit card. If I had known I would have brought my checkbook. More

Highly organized, well staffed regarding intake of all vehicles for service. Courtesy shuttle very timely with cordial and capable drivers. Detailing service was done exactly as promised with superior r vehicles for service. Courtesy shuttle very timely with cordial and capable drivers. Detailing service was done exactly as promised with superior results. Mark Greenwood provided the service; his sterling regional reputation was ratified splendidly. Johnny Robertson was my service adviser and was knowledgeable, engaging, and efficient throughout my service visit. Reconnected with longtime service advisor Mike McPhereson who served me 20 yrs ago with my LS400; he was likewise a very bright spot in my prior service encounters. \ More

Love Mike! ! Great customer service!! Several women own a Lexus Vehicle and Lexus is so hospitable to our needs! ! Great customer service!! Several women own a Lexus Vehicle and Lexus is so hospitable to our needs! More

First visit with my new GX460 was seamless. We are high mileage driving family with 4 vehicles. The Memphis Lexus dealership is first class service. Thank you We are high mileage driving family with 4 vehicles. The Memphis Lexus dealership is first class service. Thank you More

I’ve been dealing with this dealership since 1993 and service has always been outstanding service has always been outstanding More

Considering the fact that I made the appointment the day before, service was timely! I never have trouble reaching Joey at the dealership! before, service was timely! I never have trouble reaching Joey at the dealership! More

Great, fantastic,timely,kindness,meet my expectations, and I would totally recommend this dealership very highly! and I would totally recommend this dealership very highly! More

First class experience! Couldn't have asked for Gary Huber and Ron Wood to be more helpful. Couldn't have asked for Gary Huber and Ron Wood to be more helpful. More

Mr. Tom Burgess is very professional and knowledgeable. Tom - the finance guy was amazingly wonderful . the ladies at the front desk was awesome> I am LEXUS for LIFE Tom - the finance guy was amazingly wonderful . the ladies at the front desk was awesome> I am LEXUS for LIFE More

Before buying a Lexus car from the Auto Universe we ordered Pre-Purchase Inspection to Lexus of Memphis. We ordered to check all mechanical and cosmetic issues of interior and exterior. Based on evalua ordered Pre-Purchase Inspection to Lexus of Memphis. We ordered to check all mechanical and cosmetic issues of interior and exterior. Based on evaluation as an excellent conditions we paid for full asking price for the car and made it shipped to California to find out that half of the car has been repainted poorly. I talked with Bryan Smith who denied that his so called 'trained hardworking' technician failed to do a proper inspection causing us more that $10K damage. This man can't take responsibility for bad working business. Very disappointed. Shame of you, Mr. Smith! More