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Lexus of Memphis

Memphis, TN

4.8
916 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 916 reviews

March 19, 2021

Terry Cade is one of the main reasons I like the Lexus brand. Personal professional service is always expected and always provided. He is the best. More

by evowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Mar 19, 2021 -

Lexus of Memphis responded

Thank you for stopping by to commend Terry! We love to hear that you can depend on him for the professional service we pride ourselves on. All of us here at Lexus of Memphis wish you safe driving!

March 17, 2021

I can always count on Terry to give me great customer care and courtesy. He is committed to the customer's satisfaction and I have not been disappointed. More

by bebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Mar 17, 2021 -

Lexus of Memphis responded

Thank you for the review! Terry is an excellent member of our team at Lexus of Memphis, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

March 17, 2021

SUV runs great. Service staff is always on top of progress and communicates well with customers. Prices explained and any issues are communicated promptly before work is done. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mcpherson
Mar 17, 2021 -

Lexus of Memphis responded

Greg - Thank you so much for trusting Lexus of Memphis with your vehicle! It's great to hear that you receive informative service from our team and that your SUV is running smoothly. Have a wonderful day!

March 17, 2021

Terry takes pride in providing excellent service to his customers. I love my Lexus and very glad I am in the Lexus of Memphis family. More

by AC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Mar 17, 2021 -

Lexus of Memphis responded

Thank you for the great review! Terry is an excellent member of our team, and it is wonderful to hear that you had such a successful experience working with him. Drive safely, and we are looking forward to seeing you back at Lexus of Memphis!

March 17, 2021

Beat dealership I ever been to they so hands on and very nice and good to they’re customers just go all out the way man I’m telling you if you want a car go here you will not regret it More

by Mooregary730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey and Lee
Mar 17, 2021 -

Lexus of Memphis responded

This glowing feedback makes our day! Thank you for your business and your great recommendation of Lexus of Memphis. See you next time!

March 17, 2021

Courteous, efficient, considerate of one’s time, and extremely passionate about their careers. We have never owned a Lexus before but now we are clear on why so many drive them More

by Adamcyr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige, Terry, Ron, and Damien
Mar 17, 2021 -

Lexus of Memphis responded

Thank you for trusting Lexus of Memphis with your business. We take pride in our brand and it is wonderful to see that came through to you! Our team looks forward to taking care of you in the future.

March 16, 2021

My review is the exception and I would not have posted had it not been for the dealer soliciting one. Conclusion, my experience with Lexus of Memphis was 100% negative. I will not return to this dealershi More

by jfm4brnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Cade
Mar 17, 2021 -

Lexus of Memphis responded

This feedback is very concerning to read. We want the most for our guests, and I am sorry to hear that you had such a disappointing experience working with our team. I would appreciate the chance to speak with you so I can better understand what went wrong here. If you are willing to have that conversation, please give me a call at your earliest convenience. Thank you, Gary York - Service Manager - 901-362-8833

March 16, 2021

My appointment was for 8:30 and I met with Joey. He explained everything about the work that was going to be done. This was my first work on my car that I was paying the Bill. Everything went great and More

by Builderron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Mar 17, 2021 -

Lexus of Memphis responded

This is exactly the feedback we hope to see! Thank you for sharing a review about your recent service visit at Lexus of Memphis. We are grateful for your business and kind words about Joey.

March 16, 2021

Very professional and timely delivery! Service was exceptional. Financing was a breeze. And the salesman ship was masterful. No pressure whatsoever. Will always come back to this dealership! More

by hlasley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torey, Ron and Harold
Mar 17, 2021 -

Lexus of Memphis responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let our team know that you appreciate their help. We are proud that we earned your business, and we look forward to your next visit!

March 16, 2021

Billy Moore has taken care of my car service needs on numerous occasions. He had always provided friendly and prompt customer service. I highly recommend him to my friends who need service at Lexus. More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Moore
Mar 17, 2021 -

Lexus of Memphis responded

We couldn't be happier to have you as a returning customer, Larry! Thank you for your continued support and your confidence in Billy. We look forward to welcoming you back to Lexus of Memphis next time!

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