Lexus of Memphis

I took my LS430 in for a routine oil change and general checkup. I called days before to book a time. I arrived on the day and time and checked in. A friend picked me up and we went to lunch. I called checkup. I called days before to book a time. I arrived on the day and time and checked in. A friend picked me up and we went to lunch. I called 2 hours later and was told car was not ready. I'm thinking, this is odd, never had this happen. So I asked my friend to go ahead and head back to the dealership. Close to 3 hours after I brought my car in, I arrived back only to find it still wasn't ready. When I asked, they had no idea. So, I sat in the waiting room waiting in excess of 3 hours for a simple oil change where I actually scheduled the appointment. Without an apology they slapped the $80 or so dollar fee on me and off I went. Unsatisfied and never going back to that dealership again. Now on another similar story. My wife drives an Acura MDX. Just so happens her previous oil change took about 2 hours. Guess what, Acura insisted that the oil change was free. My wife offered to pay, but being the quality customer service oriented company they apparently are, they sent her off happy even though 2 hours of her day was spent waiting on her car. We will both be back there for sure. Making money of course is a key factor especially in this economy. However, you you don't have the customer service to back it up, your days are numbered. there are plenty of Lexus dealerships in the tri-state area. Memphis is definitely off our list. Thanks for letting me talk. More

I had a very bad experience with Lexus of Memphis. My car will not downshift smoothly. After multiple attempts at repairs, the service rep said it was my fault because of the way I drove the car. He said I n will not downshift smoothly. After multiple attempts at repairs, the service rep said it was my fault because of the way I drove the car. He said I needed to learn how to drive that particular car. WHAT? I have been driving for 30 years. Hello! It is an automatic transmission. During the visits, the service was substandard. After one visit, I was handed the keys. I went out expecting my car to be out front. It was not. Since there was not any one around, I had to search for my car on the back lot. On another visit, the car was pulled around front with mud splashed across the hood. I wrote a polite but firm complaint letter. I received a reply from the store manager, Stefan Smith. Basically, he told me to pound sand. He specifically told me that he had no problem with me going to a different dealership to buy my next car. I sent his letter to Lexus USA. They called and apologized for the content and tone of Smith's letter. Regardless of the Consumers Report evaluation, Lexus has quality issues. Many of my friends have the same transmission problems on my model and multiple other Lexus models. Lexus of Memphis wanted $2200 plus tax for a 60,000 mile check. I had the same work done at a very reputable shop for $989. Multiple attempts to repair the right rear power window. It still does not work. STAY AWAY!! More