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Lexus of Memphis

Memphis, TN

4.7
835 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 835 reviews

March 16, 2021

I’ve dealt with Terry for over twenty years and through 6 cars. He is an outstanding ambassador for the dealership. Can always depend on Terry More

by Rhesterjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Mar 16, 2021 -

Lexus of Memphis responded

Thank you for taking the time to review us! We are proud to have earned your business over the years and happy to hear that you are so confident in Terry to get the job done. Drive safely, and we will be sure to pass on the kind words! - The Lexus of Memphis team

March 16, 2021

Great service rep. He is Awesome every time I come to the dealership. He is patient, friendly, and know a lot about Lexus Cars and Trucks. I own 4 of them. More

by SFleming
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damian
Mar 16, 2021 -

Lexus of Memphis responded

Thank you for your continued business and your kind words about our team! It means a lot to hear that you are a happy customer and we look forward to welcoming you back to Lexus of Memphis next time.

March 16, 2021

My review is the exception and I would not have posted had it not been for the dealer soliciting one. Conclusion, my experience with Lexus of Memphis was 100% negative. I will not return to this dealershi More

by jfm4brnc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Cade
Mar 17, 2021 -

Lexus of Memphis responded

This feedback is very concerning to read. We want the most for our guests, and I am sorry to hear that you had such a disappointing experience working with our team. I would appreciate the chance to speak with you so I can better understand what went wrong here. If you are willing to have that conversation, please give me a call at your earliest convenience. Thank you, Gary York - Service Manager - 901-362-8833

March 16, 2021

Courteous, efficient, considerate of one’s time, and extremely passionate about their careers. We have never owned a Lexus before but now we are clear on why so many drive them More

by Adamcyr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige, Terry, Ron, and Damien
Mar 17, 2021 -

Lexus of Memphis responded

Thank you for trusting Lexus of Memphis with your business. We take pride in our brand and it is wonderful to see that came through to you! Our team looks forward to taking care of you in the future.

March 16, 2021

Damian at Lexus of Memphis has been my Service Representative for the last 2 years. He is always very informative, attentive, and accommodating. I know that when he is in charge of my car, every More

by The Chemist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Holloway
Mar 16, 2021 -

Lexus of Memphis responded

Thank you for taking the time to share your experience! Damian is an excellent member of the Lexus of Memphis team, and it is wonderful to hear that he went above and beyond to assist with your vehicle. Drive safely, and we will be sure to pass on the kind words!

March 16, 2021

The customer service is second to none. Everyone is always nice but Joey Guasco in Service is the best! He is always kind, patient and professional. More

by Blessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Mar 16, 2021 -

Lexus of Memphis responded

Thank you for the review! It is always a pleasure to assist you here at Lexus of Memphis, and we will certainly let Joey know that you appreciate his help. We look forward to your next visit!

March 16, 2021

Confident, helpful, Listened to my needs. Prompt Confident, helpful, Listened to my needs. Prompt attention on Arrival. Helpful for n making decisions necessary for best care for my car. Practi More

by m gresham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wasson
Mar 16, 2021 -

Lexus of Memphis responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such an enjoyable experience working with us. Drive safely, and we hope to see you again at Lexus of Memphis!

March 16, 2021

My appointment was for 8:30 and I met with Joey. He explained everything about the work that was going to be done. This was my first work on my car that I was paying the Bill. Everything went great and More

by Builderron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Mar 17, 2021 -

Lexus of Memphis responded

This is exactly the feedback we hope to see! Thank you for sharing a review about your recent service visit at Lexus of Memphis. We are grateful for your business and kind words about Joey.

March 10, 2021

After several months of failed attempts, Lexus service rep (Terry) took care of us with honesty and professionalism that’s needed and expected in today’s hectic world. More

by lexus4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry (Service Rep)
Mar 11, 2021 -

Lexus of Memphis responded

We are happy to hear that Terry could assist you with top-notch service and care! Thank you for giving Lexus of Memphis your business, we are proud to have you as a customer. Drive safely and have a wonderful day!

March 08, 2021

Always feel well taken care of and looked after when we use the Lexus service department Easy to work with Thank you Terry and team More

by scottjgruber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Mar 08, 2021 -

Lexus of Memphis responded

Scott - Thank you for taking the time to share! We appreciate your business and are thrilled to hear that Terry went the extra mile to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Memphis!

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