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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

October 28, 2023

Great service great service writers and always fixes the first time and this is an extra word More

by czp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Oct 30, 2023 -

Lexus of Memphis responded

Thank you for sharing your appreciation for our service team at Lexus of Memphis! Safe travels, and we'll see you next time!

October 28, 2023

I love this dealership and their customer service. The down side is there are long wait times, as with most dealerships, but they make sure you’re updated on your vehicle and comfortable More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 30, 2023 -

Lexus of Memphis responded

We're glad to know you appreciate our customer service at Lexus of Memphis! Thanks for your patience and understanding regarding wait times - our team is constantly striving for efficiency. See you down the road!

October 28, 2023

Mike, my service advisor is the best I ever had so far. He is highly knowledgeable, accommodative, customer centric, istomer friendly, hard working and dedicated personnel. He is an asset to Lexus Memphis. More

by hkochat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 30, 2023 -

Lexus of Memphis responded

We're delighted to know that Mike welcomed you to Lexus of Memphis with such a fantastic service experience! His dedication and knowledge are indeed valuable assets. Thanks for your review!

October 28, 2023

Excellent service! Johnny Robertson is the best service representative. He communicated well and kept me informed. No surprises! Very professional! The work was complet More

by susu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Oct 30, 2023 -

Lexus of Memphis responded

We're so glad to know that Johnny and our team at Lexus of Memphis provided you with excellent service! We always aim for clear communication and professionalism. Thanks for recommending us, we appreciate it!

October 28, 2023

Lexus IS the #1 dealership around the world. And Johnny is phenomenal a great advisor. Lexus keeps you coming back for new vehicles styles. More

by ms.chemk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 30, 2023 -

Lexus of Memphis responded

We're delighted to know you had a great experience with Johnny at Lexus of Memphis and that our vehicle styles keep bringing you back - It means a lot that you are a happy customer. Thank you for your kind words!

Oct 30, 2023 -

ms.chemk responded

You’re more than welcome! Lexus of Memphis is the place to go. Where you’ll always feel warm, welcome & walk out as a satisfied customer. Just like I do. No complaints!!!

October 28, 2023

I own a Lexus 500 because of Johnny Robertson. He makes me feel special and the dealership supports that feeling. More

by Rfollowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Oct 30, 2023 -

Lexus of Memphis responded

We're delighted to know that Johnny and our team at Lexus of Memphis made your experience feel special. Enjoy the ride in your Lexus 500!

October 28, 2023

Every time I go there they make me feel special! ! No other Dealer has made me feel that way!!!! More

by Dolores Engelberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tory, Conner, Mike McPherson, Paige and the man that sits next through her!!!!!
Oct 30, 2023 -

Lexus of Memphis responded

Thanks for sharing your kind words with us, Dolores! It's always our goal to accommodate you and ensure you feel completely satisfied with our service at Lexus of Memphis. Until next time, drive safely!

Oct 30, 2023 -

Dolores Engelberg responded

Thank you but I just told you how I feel!!!!

June 23, 2023

Had 60,000 mile service done which took 1 1/2 days to complete. Loaner car provided. It was very expensive, but cover a number of items. More

by SBuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jun 26, 2023 -

Lexus of Memphis responded

We're glad we could assist you with your 60,000 mile service and provide a loaner car. Thank you for choosing Lexus of Memphis!

June 19, 2023

Very professional knowledgeable kind helpful a very good salesman. I would highly recommend him to anyone that is interested in buying a Lexus. He is a very nice person 💯 More

by shelia.anthony835
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Burgess
Jun 19, 2023 -

Lexus of Memphis responded

We're so glad to hear that you had a great experience with our team! Thank you for recommending us and for choosing Lexus of Memphis. We appreciate your kind words!

June 17, 2023

Terry Cade and Gary York run an impeccable service department. Their professionalism, can do attitude set them apart from any dealership I have ever worked with. They are the reasons we always choos More

by Andrew Doggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cade & Gary York
Jun 19, 2023 -

Lexus of Memphis responded

Andrew, thank you so much for reviewing your service experience with Terry and Gary at Lexus of Memphis! Safe travels!

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