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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

April 23, 2021

Lexus IS the Best Service of any Dealership in Memphis! We own a Jag, Rover, Ford and but the car I’m the most proud of is my Lexus! Billy is my wonderful service advisor!!! The Lexus service is the ve More

by Madison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 26, 2021 -

Lexus of Memphis responded

Madison, thank you for taking the time to leave us a review! We couldn't be happier to hear that Billy takes such good care of you here at Lexus of Memphis, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 23, 2021

I feel like they do everything possible to accommodate my needs relating to service, use of loaners when appropriate, etc. And I’m always kept informed of repair status and other service issues I should know More

by Dan @memphis.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 23, 2021 -

Lexus of Memphis responded

Dan - Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Lexus of Memphis!

April 23, 2021

The dealer spent extra time to explain the arrangements and instructions on our new Lexus! Thank you Anthony Williams! We will send other folks to come see you! More

by evahollowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Apr 23, 2021 -

Lexus of Memphis responded

We are delighted that Anthony and the team went the extra mile to make you a happy customer. Thank you for choosing Lexus of Memphis and congratulations on your new car!

April 23, 2021

The Service department was great. Loaner car was great. I Tried to buy a car from them 2 times but went elsewhere. Such a shame. More

by lynnbatti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 26, 2021 -

Lexus of Memphis responded

Thank you for this feedback. While I'm glad to hear that you had a positive experience with our service department, I apologize that we couldn't complete a deal. If you would like to share any further details about what happened here, please don't hesitate to give me a call. Bryan Smith - General Manager - 901-362-8833

April 17, 2021

Torrey, Gary & Ron went above and beyond to help me get my car running again. My car wouldn’t start and within a couple of hours Torey with Roadside Service was at my house with a new battery. I can’t than More

by Kim Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary York, Ron Goss, Torey
Apr 19, 2021 -

Lexus of Memphis responded

Kim, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let Torrey, Gary, and Ron know that you appreciate their help. If you ever need anything else, don't hesitate to give us a call or come back and see us again!

April 16, 2021

I was early for my appointment but was taken right back. The work on my car was done in a timely manner. The staff was courteous and friendly. More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 19, 2021 -

Lexus of Memphis responded

Janice, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Memphis, and if you ever need anything else, don't hesitate to come back and see us again!

April 16, 2021

Very receptive be friendly. They were very patient, allowing us to test out all of the cars we were looking at. Made the buying process simple. More

by Adrian.lewis91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Harber
Apr 16, 2021 -

Lexus of Memphis responded

Adrian, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Memphis, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

April 16, 2021

Terry did a great job and makes the whole process easy. Bought my Lexus there and the dealership is awesome. Terry is the best... thanks More

by jlinthicum
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Apr 16, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Terry took good care of you here at Lexus of Memphis, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 16, 2021

The service department at Lexus of Memphis is always accommodating and helpful, especially during Covid! They picked up and returned my car so I could get it serviced safely. More

by efried8185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Apr 16, 2021 -

Lexus of Memphis responded

Thanks for trusting Lexus of Memphis with your business. We look forward to taking care of you next time!

April 16, 2021

I have been dealing with Terry Cade since 2004- when it came time to buy a new car in 2016 I only looked at Lexus of Memphis because of Terry and so glad I did Just incredible service More

by Llurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Apr 16, 2021 -

Lexus of Memphis responded

Thank you for your business over the years! It is our goal to deliver efficient and seamless service, and it is wonderful to hear that this has been reflected in your time working with Terry. Drive safely, and we are looking forward to seeing you back at Lexus of Memphis!

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