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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

May 01, 2021

Lexus always provides excellent, friendly and professional service. My Car was serviced while waiting and the work was completed very efficiently. Great dealership and operated by professional an More

by Steve Porter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Anthony and service advisor
May 03, 2021 -

Lexus of Memphis responded

Steve - "excellent, friendly and professional" are all words we love to see. Thank you for the fantastic review! We are delighted that you've had great experiences working with both our sales and service team and appreciate you giving a shout-out to Anthony. We look forward to your next visit with us at Lexus of Memphis!

May 01, 2021

I was told on Thursday it would be Monday before they would be able to work on my car but they ended up having it ready on Friday. More

by Monika W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 03, 2021 -

Lexus of Memphis responded

Monika - Thank you for sharing this excellent feedback! We appreciate you coming to Lexus of Memphis for your auto service needs. We hope that you enjoy your week!

April 30, 2021

The dealer completed maintenance a day earlier than scheduled. The service representative, Johnny, was professional, efficient, and courteous. The loaner vehicle was clean and ready when I arrived. More

by Mike L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 30, 2021 -

Lexus of Memphis responded

Mike - "professional, efficient, and courteous" are all words we love to see. Thank you so much for posting a great review about Johnny and our Lexus of Memphis team! We hope that you enjoy your weekend.

April 30, 2021

My husband and I recently visited Lexus of Memphis when searching for a new car. We had heard good things about their customer service and we weren’t disappointed. Our sales agent, Greta, was great to wo More

by Lulu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greta
Apr 30, 2021 -

Lexus of Memphis responded

Lulu - we so appreciate you taking the time to share your feedback about your visit to Lexus of Memphis! We strive to provide each and every customer with a professional and pressure-free buying experience and are glad that was reflected in your interactions with Greta. We'll be sure to pass the kudos along! Drive safe and enjoy the new ride!

April 30, 2021

Johnny Roberts always explains everything in detail and gives recommendations but never pressures you. This dealership is honest and will not charge you for something you don't need. I highly recommend the More

by tbutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Roberts
May 03, 2021 -

Lexus of Memphis responded

Thank you for your continued business and your trust in our team! We appreciate your kind feedback about Johnny and we will make sure he knows that his work is valued. See you next time at Lexus of Memphis!

April 30, 2021

Good service as always. Damian is helpful and professional. He is the one I refer when I bring my vein for service. I really like that my car is cleaned after service. More

by myron.lawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damian
Apr 30, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Memphis, and we will certainly let Damian know that you appreciate his help. We look forward to your next visit!

April 27, 2021

Everything about this experience at the Lexus dealership was outstanding. From the moment that I arrived until I left, I was treated with dignity and respect. Everything about my car was attended to and exp More

by Dhopson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 28, 2021 -

Lexus of Memphis responded

This review makes our day! It was our pleasure to assist you and it means a lot to hear that you are a happy customer. Thank you for giving Lexus of Memphis your business and great recommendation!

April 26, 2021

We have purchased three certified used Lexus cars from Lexus of Memphis. All have been in excellent condition. The sales staff has been great and the buying experience enjoyable. More

by dherbage
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Martin
Apr 26, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Lexus of Memphis, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 25, 2021

The experience was excellent. The experience, professionalism and communication was above and beyond. The paperwork was completed in timely manner(very fast) and very thoroughly. More

by DC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 26, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!

April 24, 2021

I didn’t think an oil change should take 2 hours, But when I decided to get new tires I was offered a loaner car since it was going to take even longer. So I loved getting the car. More

by jetmathis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Apr 26, 2021 -

Lexus of Memphis responded

We try to provide a seamless experience and I am sorry if your visit took longer than anticipated. I will discuss this feedback with my team so we can work towards improving. Thank you for your business. Gary York - Service Manager - 901-362-8833

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