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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

May 07, 2021

Always Excellent service! Billy Moore made it so easy for me! It’s a pleasure doing business with him. In and out in record time, and they always go the extra mike!! More

by grbranch2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Moore
May 07, 2021 -

Lexus of Memphis responded

It's great to hear that Bill made your recent service visit such a success. Thank you so much for the rave review! We look forward to assisting you again at Lexus of Memphis.

May 07, 2021

Dealership always make you feel welcomed and valued. If you cant wait, they offer you a courtesy vehicle. That's Awesome! If you wait, they have an A-1 lounge stocked with beverages and healthy treats. T More

by Linaka41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
May 07, 2021 -

Lexus of Memphis responded

Thank you for the excellent feedback about our service and facilities! We are delighted to hear that you feel welcomed by Terry and our Lexus of Memphis team. Enjoy your weekend and we hope to see you next time!

May 07, 2021

Great service, prompt, convenient. Had loaner car ready and had car repaired in a decent time period. Very pleased with Billy as well. I will be back. More

by Brian.shaw258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
May 07, 2021 -

Lexus of Memphis responded

Thank you for the great review, Brian! We appreciate your support and are thrilled to hear that you had such a successful experience working with Billy and the team. Drive safely, and we hope to see you again at Lexus of Memphis!

May 07, 2021

Communication was prompt and clear. My car was ready in a timely manner. They gave a thorough examination of the car and alerted me to a problem I did not know about. More

by Evelync.harris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
May 08, 2021 -

Lexus of Memphis responded

We're glad you had an outstanding service experience with us, Evelyn! Thank you for trusting Lexus of Memphis with the care of your vehicle and see you next time!

May 07, 2021

Get service. Friendly service reps. I have always had a good experience when dealing with the service department. Johnny Robinson has been able to solve any problems I have had with my car More

by Sparatans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robinson
May 07, 2021 -

Lexus of Memphis responded

We are delighted to see this wonderful review of our service department. Thank you for giving a shout-out to Johnny! All of us at Lexus of Memphis look forward to assisting you again in the future.

May 07, 2021

Not only did they provide prompt and courteous service, they helped me to pair my phone in my car. They let me know of a recall that I had not been previously notified of, ordered the part and will notify More

by Ldorsey44
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
May 07, 2021 -

Ldorsey44 responded

Thanks for great service!

May 07, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 07, 2021

Top notch service department. Mike McPhearson is absolutely the best service manager around. Highest endorsement! Courteous, efficient, & friendly. What else can I say to burn thru 25 words. More

by Kcollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPhearson
May 07, 2021 -

Lexus of Memphis responded

We appreciate you taking the time to write a review and we'll be sure to pass your kudos along to Mike for his outstanding work. Thank you for being a Lexus of Memphis customer and see you next time!

May 07, 2021

Treatment was excellent from the time I was dealership until I left the premise. Anthony and everyone on the Lexus team was very very outstanding More

by honeipop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
May 07, 2021 -

Lexus of Memphis responded

Feedback like this makes our day and we appreciate you taking the time to share! Thanks for choosing Lexus of Memphis!

May 07, 2021

Excellent service representative that took the time to understand my service needs. He is my go to guy a time I need work done on my car. More

by Captain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robinson
May 10, 2021 -

Lexus of Memphis responded

Thank you for your continued business here at Lexus of Memphis! We are grateful to have you as a customer and we look forward to seeing you next time. Drive safely!

May 07, 2021

Chris with Lexus of Memphis did a greatjob as a service rep to process the programming of a key for me, job was done quickly, Chris was courteous and very knowledgeable. More

by hallbergangela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lexus of Memphis. Service Advisor
May 10, 2021 -

Lexus of Memphis responded

Thank you for the great feedback! We are proud to have earned your business and happy to hear that Chris and the team delivered such a seamless experience. Drive safely, and we hope to see you again at Lexus of Memphis!

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