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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

May 21, 2021

Amazing customer service from Chris W. Super quick and prompt prompt communication. Vehicle service for 60,000 mile for Lexus GX 460 completed in less than a day! More

by Nvelasco31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wasson
May 21, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Chris took good care of you here at Lexus of Memphis, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

May 21, 2021

Gary Harber & Lexus of Memphis made my new RX450 purchase a breeze. I’m a real estate agent so I really appreciate their unsurpassed service. I highly recommend them & am a happy repeat customer! More

by Bcowles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Harber & Bryan Smith
May 21, 2021 -

Lexus of Memphis responded

Thank you for the great review! Hearing that Gary went the extra mile to assist with your purchase and get you into your new vehicle made our day. Enjoy your Lexus RX 450, and we hope to see you again down the road! - The Lexus of Memphis team

May 21, 2021

First class place as you would expect from Lexus. Friendly service staff would listen completely to your needs and follow up with good details on their findings More

by apittman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
May 21, 2021 -

Lexus of Memphis responded

It means a lot to hear that our service met your expectations. Thank you for sharing these details so that others will know what it's like to be a guest at Lexus of Memphis! We hope for the chance to assist you in the future.

May 21, 2021

I really wish I had much more than 25 words to describe how breathtaking my experience was at Lexus of Memphis. I felt like I was in what the Vikings call heaven...Valhalla. More

by BigCat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
May 24, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Lexus of Memphis, and we hope to see you again sometime!

May 15, 2021

They were very courteous and efficient. A real pleasurable experience. I will definitely keep them in mind for the next vehicle. All questions were answered and time table was met accurately. More

by bobcat116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
May 17, 2021 -

Lexus of Memphis responded

Thank you for the excellent review! We're glad we could meet and exceed your expectations, and we're grateful to have earned your business. Drive safe and see you next time!

May 15, 2021

I have been dealing with Joey for many, many years. He has always been friendly, courteous and great to converse with. He answers all my questions and make good suggestions. I ask for him every visit. More

by ejw452
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
May 17, 2021 -

Lexus of Memphis responded

Thank you for posting about your experience with Joey. It is a privilege to have earned your business at Lexus of Memphis!

May 15, 2021

Very professional, all the employees they’re nice,helpful,they performed them jobs very well . Thank you for your kindness,and take good care of your customers. More

by phama413
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
May 17, 2021 -

Lexus of Memphis responded

Thank you for trusting Lexus of Memphis to get the job done. We look forward to taking care of you during your next service visit!

May 15, 2021

Torey was excellent in guiding me through features on my Lexus ES 350. 👍. He was clear in his explanation and very friendly. Ask for Torey. More

by Sbkwright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torey
May 17, 2021 -

Lexus of Memphis responded

Thank you for posting about your experience with Torey at Lexus of Memphis. We wish you safe travels in your Lexus ES 350!

May 15, 2021

The people at Memphis Lexus were very friendly and helpful. The waiting area was clean and had nice amenities. My car was washed and to me on time as promised. More

by Ben morgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny
May 17, 2021 -

Lexus of Memphis responded

Ben, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Memphis, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 15, 2021

The salesman that helped me was Chris. I went in for a oil change. I wanted a evening appointment, however he told me only a morning appointment was available. I called back 10 minutes later and someone e More

by pam.anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
May 17, 2021 -

Lexus of Memphis responded

Hi Pam - Providing excellent customer service is our number one priority and I am sorry to see you were frustrated by your experience. I will speak with the team member you mentioned to understand how this breakdown in communication about our services could have occurred. I'd also like a chance to set this right with you. Would you be open to giving me a call to talk about your visit directly? Thank you, Gary York - Service Manager - 901-362-8833

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