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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

February 11, 2024

I really enjoyed Caitlyn for my purchase experience in Memphis. I was disappointed with what I got for my trade-in for my 2022 4 Runner at its low mileage of 8,000 miles that was on it, it being in mint More

by mark6933
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlyn
Feb 12, 2024 -

Lexus of Memphis responded

Mark, we're glad to know you enjoyed working with Caitlyn during this recent purchase at Lexus of Memphis. We understand your concerns about the trade-in value and invite you to reach out if there's anything we can clear up for you. Thanks for sharing this feedback with us!

February 10, 2024

Courteous and helpful staff. I was pleased with my experience. Very knowledgeable staff.I will definitely use the service department More

by bbdud
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cornelius Jones and Caitlyn
Feb 12, 2024 -

Lexus of Memphis responded

We're delighted to know you had a positive experience with our knowledgeable team at Lexus of Memphis. We look forward to assisting you in the service department! Thanks for your review.

February 10, 2024

I was very pleased with my car buying experience at Lexus of Memphis. Anthony Williams was an excellent salesperson. He was kind & patient. He took his time & explained everything about all of the features o More

by sjshipp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Feb 12, 2024 -

Lexus of Memphis responded

We're delighted to know that you had a great car-buying experience with us at Lexus of Memphis. Anthony is indeed an asset to our team and we'll be sure to pass along your kind words about his service. Enjoy all the features in your new ride!

February 10, 2024

My experiment is with Terry. He is always so helpful and kind and professional. I continue to go to dealership because of Terry. If he leaves, I would go where he went. More

by bstub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Feb 12, 2024 -

Lexus of Memphis responded

We're glad to know that Terry has been able to provide you with such excellent service! It's great customers like you who make our job wonderful. We look forward to serving your future needs, and we'll be sure Terry gets the recognition he deserves. If there is anything else we can assist with in the meantime to improve your 3-star rating, please don't hesitate to reach out! Thank you, Gary York - Service Manager - 901-362-8833

February 10, 2024

I was very disappointed with how uncooperative the service department was. I literally bought a brand new vehicle from them. The least one could do is be cooperative with your own customer. Would defi More

by zulfiqar.aly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Montae
Feb 12, 2024 -

Lexus of Memphis responded

We're sorry to read about your experience with our service department. We strive for excellence in customer care and it seems we fell short during your visit. Your feedback is valuable, and we'd like the opportunity to discuss this further with you so we can learn more and assist you in the best way possible moving forward. Please reach out at a time that suits you best. Thank you, Gary York - Service Manager - 901-362-8833

February 10, 2024

I appreciate the courteous employees at Lexus. Joey Guasco is my consultant and he is very knowledgeable, courteous and helpful. More

by Armie Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Feb 12, 2024 -

Lexus of Memphis responded

Armie, we're glad to know Joey and our team at Lexus of Memphis provided you with a great experience. We appreciate your kind words!

February 10, 2024

Excellent and Professional. Work done well. Service completed on time. Would recommend to anyone else. More

by Lexus Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPhearson
Feb 12, 2024 -

Lexus of Memphis responded

We appreciate your positive feedback! It's great to know that our team at Lexus of Memphis met your expectations with their professionalism and timely service. Thanks for recommending us. We're here whenever you need us next!

December 04, 2023

Mr. Johnny Robertson at Lexus of Memphis reviewed my vehicle interval service and request for diagnosis. Johnny kept me informed during the service and promptly informed me of the ongoing service/diagno More

by tek5que
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Dec 04, 2023 -

tek5que responded

tek5que Mr. Johnny Robertson at Lexus of Memphis reviewed my vehicle interval service and request for diagnosis. Johnny kept me informed during the service and promptly informed me of the ongoing service/diagnostics. He contacted me for authorization of the determined service from the diagnostic. Thank you,

Dec 04, 2023 -

Lexus of Memphis responded

We are honored to receive your support. Thank you! - Lexus of Memphis Team

December 02, 2023

We thank terry cade for helping us get in for service. my wife came in and terry had her a car so she could go shopping.he had a time for here to return and she was back in Tupelo ms before dark.thanks,Ray More

by Ray powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry cade
Dec 04, 2023 -

Lexus of Memphis responded

Ray, we're glad to know Terry was able to assist your wife efficiently at Lexus of Memphis. We appreciate the feedback and look forward to your next visit!

November 18, 2023

The service was excellent. Joey was pleasant and very efficient. Great experience. An easy 10 rated. Thanks so much. My wait was not long at all. Thanks Joey and staff. More

by Berthadodd2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Nov 20, 2023 -

Lexus of Memphis responded

We're so glad to know you had an excellent service experience with Joey and our team at Lexus of Memphis! We always aim for efficiency to respect your time. Thanks for the high rating - we appreciate it!

Nov 20, 2023 -

Berthadodd2619 responded

Thanks again Joey and staff. Keep up the good work! I will definitely come back whenever it becomes necessary.

Nov 20, 2023 -

Lexus of Memphis responded

We look forward to seeing you back at Lexus of Memphis!

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