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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
812 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

July 01, 2021

Great service, courteous and on the point. My appt wasn’t registered in their system (I tried to do it online) and they still took me in. More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jul 01, 2021 -

Lexus of Memphis responded

We apologize for the mixup with our computer records but are delighted to hear we could still assist you with your service. Thank you for trusting the Lexus of Memphis team to do the right thing - we hope to see you again down the road!

June 30, 2021

Anthony inherited me as a client in the 11th hour after my salesperson left the dealership. But the end of delivery day, we were buddies! He was patient with me and taught me everything I needed to kno More

by Jenro1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jun 30, 2021 -

Lexus of Memphis responded

Thank you for taking the time to share! Hearing that Anthony went the extra mile to assist with your purchase made our day. Drive safely in your new Lexus RX 350, and we hope to see you back at Lexus of Memphis down the road!

June 28, 2021

They take great care of you and your vehicle. Pleasure to do business with More

by Eason.johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Jun 28, 2021 -

Lexus of Memphis responded

Hi Johnny - Thank you for being a great Lexus of Memphis customer! It means a lot to hear that you're satisfied with our service. Enjoy your week!

June 28, 2021

This service department is part of why I continue to purchase vehicles from this dealership!! Excellent service always!! More

by Rita.corder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Jun 28, 2021 -

Lexus of Memphis responded

Thank you for leaving Lexus of Memphis your glowing review! It means a lot that our service continues to stand out to you. We are grateful for your support and look forward to working with you next time. Have a great day!

June 27, 2021

Great customer service, professional, honest ,to the point and willing to work with you. More

by LaMasterC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 27, 2021 -

Lexus of Memphis responded

Thank you for the outstanding review! All of us here at Lexus of Memphis sincerely appreciate the kind words and support. Drive safe, and we'll see you again next time!

Jun 27, 2021 -

LaMasterC responded

Thanks for being who you are.

June 26, 2021

Great customer service and attentiveness. Lexus of Memphis works to ensure you are satisfied with your repairs. More

by cm1911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Report | Print
Jun 27, 2021 -

Lexus of Memphis responded

Thank you for the excellent feedback! We're glad to hear that you're satisfied with your recent service visit, and we appreciate you doing business with the Lexus of Memphis team. Safe travels and come back soon!

June 26, 2021

I don't like watching other customers have their car delivered right up to them. The last 2 visits, they park my car outside and hand me my keys to get it myself. This time my car was sitting out in th More

by resab71
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jun 30, 2021 -

Lexus of Memphis responded

I apologize for the mixup with your vehicle. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that I will share this feedback with the team so we can work towards improving in the future. If there is anything more I can do to assist you or anything else you would like to share, please do not hesitate to give me a call. Thank you, Gary York - Service Manager - 901-362-8833

June 25, 2021

Very accommodating and knowledgeable. Service was timely and professional. I was updated often and notified promptly when service was completed. I would recommend Lexus of Memphis. More

by mandbharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 27, 2021 -

Lexus of Memphis responded

Thank you for taking the time to leave all of us at Lexus of Memphis your positive feedback! We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. Safe travels and we hope to see you next time!

June 25, 2021

Mike McPherson is great when it comes to customer service. More

by Gwendolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Jun 25, 2021 -

Lexus of Memphis responded

Gwendolyn, thank you for the review! It is always a pleasure to assist you here at Lexus of Memphis, and we will certainly let Mike know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 25, 2021

Terry in service is always SO helpful, kind and punctual!! More

by cmricketts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Report | Print
Jun 25, 2021 -

Lexus of Memphis responded

Thank you for taking time to share these kind words about Terry! We are grateful to have you as a Lexus of Memphis customer.

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