Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Memphis
Memphis, TN
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 850 reviews
July 31, 2021
The service at Leus of Memphis is excellent. Johnny Robinson does a great job in helping you take care of your car. He is always courteous and takes time to explain everything needed. This is the best Robinson does a great job in helping you take care of your car. He is always courteous and takes time to explain everything needed. This is the best dealership I have ever used. More
by spencerlawms
Employees Worked With
Johnny Robinson
July 31, 2021
Very high marks for Alicia. She grasped the problem and the needed steps to resolve it. She pursued resolution in a focused and determined fashion. Very satisfied. the needed steps to resolve it. She pursued resolution in a focused and determined fashion. Very satisfied. More
by Buck
Employees Worked With
Alicia Kelley
July 31, 2021
The service I received at Lexus dealership is always top notched. I was able to get in and out timely as well as given an accurate detail of the service problem notched. I was able to get in and out timely as well as given an accurate detail of the service problem More
by Tammy
Employees Worked With
Joey
July 31, 2021
Lexus dealership make you feel welcome like family. They put their customers first. Anyway they can help. Lexus will get the job done. No matter if you have an old lexus or new lexus. They treat everyone th put their customers first. Anyway they can help. Lexus will get the job done. No matter if you have an old lexus or new lexus. They treat everyone the same. Gary is awesome. Thank you lexus & Johnny (greenbay) fan for being nice, caring & helping me keeping my lexus suv on point. Ms. Kesha More
by ms.chemk
Employees Worked With
Johnny (Greenbay)
July 29, 2021
Quit calling me by my husbands name. I bring the car in, my name is on the title but you always refer to me as MR Trainor. Otherwise, Joey is great. Shows concern and has tried helping me troubleshoot an is my name is on the title but you always refer to me as MR Trainor. Otherwise, Joey is great. Shows concern and has tried helping me troubleshoot an issue. More
by Jacksmom50
Employees Worked With
Joey
July 28, 2021
We have bought 3 vehicles from Lexus of Memphis and keep returning because of the friendly employees and excellent customer service. Gary, our salesman, made the purchase smith and effortless. returning because of the friendly employees and excellent customer service. Gary, our salesman, made the purchase smith and effortless. More
by Lexus Owner
Employees Worked With
Gary, Sean
July 26, 2021
I had a 7:00 appointment and apparently everyone else did as well. They didn’t check me In until 7:35 and I didn’t leave until 7:45 needless to say I was late for work! I have never been so disappointed with as well. They didn’t check me In until 7:35 and I didn’t leave until 7:45 needless to say I was late for work! I have never been so disappointed with the type of service I received before. More
by smharrisdorsey
Employees Worked With
Joey
July 25, 2021
Chris, service mgr straightened this out But I had received a call from a technician saying they refused to service the car. Car was ultimately properly repaired. received a call from a technician saying they refused to service the car. Car was ultimately properly repaired. More
by Steveno11
Employees Worked With
Chris
July 25, 2021
Pleasant personnel to deal with, very professional. I’ll use the service Dept to service the vehicle I bought. I anticipate the same level of professionalism from them also use the service Dept to service the vehicle I bought. I anticipate the same level of professionalism from them also More
by Pcmosley
Employees Worked With
Jesse Sanders
July 25, 2021
Great customer service! Each time I go rather it be for service or picking up tags. I really enjoy Lexus customer service!!!!!!!!!!!!!!!! I really do and I make sure they know! service or picking up tags. I really enjoy Lexus customer service!!!!!!!!!!!!!!!! I really do and I make sure they know! More
by The Halls
Employees Worked With
Chris
