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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
851 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 851 reviews

September 18, 2021

The staff was helpful and explained what needed to be The staff was helpful and explained what needed to be done to my car. Excellent Customer service. Very nice Customer Lounge. More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Moore
Report | Print
Sep 20, 2021 -

Lexus of Memphis responded

Hi Marie! We are so happy to hear the Lexus of Memphis team was able to provide this level of service for you. Thank you for being a great customer and we look forward to assisting you next time. Take care!

September 17, 2021

Very professional and easy to do business with. A team atmosphere. Knowledgeable of their products. More

by summargoddess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 17, 2021 -

Lexus of Memphis responded

Thank you for choosing Lexus of Memphis and for taking the time to review our work! We are happy to have you as a customer and we hope to welcome you back in the future.

September 17, 2021

Service staff were attentive, professional and highly efficient, with strict attention to issues and willingness to provide best possible experience! More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Report | Print
Sep 17, 2021 -

Lexus of Memphis responded

Thanks for the kudos. We do our best to ensure nothing but a positive service experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Lexus of Memphis

September 17, 2021

Johnny went the extra step and got us in for our 60K service early and getting a courtesy car of same model. He also handled a warning light issue that occurred on our way to the dealership. More

by Jim.missett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie - service phone receptionist; a young Black lady who was service valet washed car for us
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Sep 17, 2021 -

Lexus of Memphis responded

Hi Jim - It's wonderful to hear that Johnny could assist with your recent service visit. Thank you so much for taking time to commend him! All of us at Lexus of Memphis appreciate your support.

September 17, 2021

Excellent service. Car beautifully taken care ofand best Excellent service. Car beautifully taken care of and best of all I had a free loaner! More

by jsuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Sep 17, 2021 -

Lexus of Memphis responded

What wonderful feedback! Thank you very much for coming to Lexus of Memphis for your auto service needs.

September 10, 2021

Great experience!Anthony Williams was a huge help during Great experience! Anthony Williams was a huge help during our shopping experience. We bought a newer/used Lexus and Anthony was a true gentleman thr More

by donrasbach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
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Sep 11, 2021 -

Lexus of Memphis responded

Hi Don - We're thrilled to hear that you had a great experience with us! It's outstanding that Anthony made your visit such a successful one, and we'll be sure to share with him how much his efforts meant. Thank you for bringing your business to Lexus of Memphis and we hope you enjoy your new ride!

September 10, 2021

Chris Wasson was courteous, helpful explained clearly what needed to be done. Everyone friendly, courteous and helpful including the ride. I would request Chris again. More

by Rieta Selberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wasson
Report | Print
Sep 10, 2021 -

Lexus of Memphis responded

Rieta, our team enjoys helping in every way possible! It's fantastic to hear that Chris provided such a clear and thorough explanation of your services and that you would request his care in the future. Thank you for putting your trust in the Lexus of Memphis team and drive safely!

September 10, 2021

My relationship with the employees of the find dealership is a huge reason why both my wife and I drive Lexus vehicles. Quality of product and quality of the relationship means so much. More

by Chip Hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
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Sep 10, 2021 -

Lexus of Memphis responded

Your confidence in the Lexus of Memphis team means the world to us, Chip! Thank you for trusting us with your business and we look forward to assisting you and your wife next time. Take care!

Jan 02, 2022 -

Chip Hunter responded

Excellent sales and excellent service equal repeat business. Lexus of Memphis understands the importance of good customer relationships

Jan 02, 2022 -

Chip Hunter responded

Excellent sales and excellent service equal repeat business. Lexus of Memphis understands the importance of good customer relationships

September 08, 2021

I came in. My GX460 was serviced and the maintenance light was never reset. I called Mr. ROBERTSON and left messages. He has never call back. More

by baltimorell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr. Robertson
Report | Print
Sep 08, 2021 -

Lexus of Memphis responded

Thank you for taking the time to share this feedback. We strive to deliver efficient and knowledgeable service, and it is concerning that this was not better reflected in your time working with us. I apologize for any lack of communication on our end and would appreciate another chance to speak with you to see what I can do to help. If you are willing to discuss this, please feel free to give me a call. Thank you, Gary York - Service Manager - 901-362-8833

September 08, 2021

They charged us one price and then tricked us out of more money after the deal was finished. I wouldn’t recommend this dealership to anyone!!!! More

by Tredis Richardson
Recommend Dealer
No
Employees Worked With
Paul Martin
Report | Print
Sep 08, 2021 -

Tredis Richardson responded

This was the worst car buying experience I have ever had. The salesman gave us a quote and a price. A week after we signed the contract the salesman threatened to repo the car unless we paid another $1500 to the dealership. This was due to the fact that the salesman,Paul, miss quoted the price of the car. The deal was done but the dealership backed the sales. They would not return the money after they received it. I called the supervisor and he told me that they will not take a lost on the deal and they don’t care about the contract. The calls are recorded with a date and time stamp.

Sep 10, 2021 -

Lexus of Memphis responded

Tredis, this feedback is very disappointing to read. We strive to make the purchasing process go smoothly for our guests, and I assure you that we do not run our business to overcharge or take advantage of them. I sincerely apologize for any miscommunication on our end and would be happy to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Bryan Smith - General Manager - 901-362-8833

Sep 11, 2021 -

Tredis Richardson responded

We will be go into you a call shortly. I would like to thank you for listening.

Sep 11, 2021 -

Tredis Richardson responded

We tried to make contact with you several times today. The receptionist transferred our call to your office and you never answered the phone. After waiting for your answer the receptionist picked up and said that she didn’t understand why you didn’t answer because your at your desk. Another thing that I remembered about the phone call with Paul was he told my wife that the money would be to are our account. That’s funny because we don’t have an account with your dealership.

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