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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
851 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 851 reviews

September 24, 2021

The customer service is second to none. I was greeted upon arrival. I came on a somewhat busy day and I enjoyed the level of service I received. The only negative was the wait time to see my service rep. More

by Sky Shy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
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Sep 24, 2021 -

Lexus of Memphis responded

Thanks for this great review! We're pleased that our team took excellent care of your vehicle. We appreciate your kind words about our team.

September 24, 2021

Everyone was professional and keep things moving promptly.Billy was great he explained everything to me More

by onetrack95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
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Sep 24, 2021 -

Lexus of Memphis responded

We're happy to hear that our team was professional and that Billy was so informative! See you next time here at Lexus of Memphis.

September 24, 2021

Mr. Billy was an excellent representative and provided me with great customer service. He has a pleasant attitude and was very informative. More

by Victoria.M.Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Billy
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Sep 26, 2021 -

Lexus of Memphis responded

It's always a pleasure to share our expertise with you, Victoria! It's excellent to hear that Billy's wonderful care earned Lexus of Memphis a 5 star rating, and we look forward to offering you the same exceptional service next time you come by!

September 23, 2021

Paul Martin was great to work with. Everyone at the dealership was very friendly and helpful. More

by RT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Martin, Ron Wood
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Sep 23, 2021 -

Lexus of Memphis responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Paul and the team earned your five stars. Drive safely, and we hope to see you back again at Lexus of Memphis!

September 23, 2021

It’s always a pleasure going to this Lexus dealership. They make it so easy to get your car serviced. More

by sragenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
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Sep 24, 2021 -

Lexus of Memphis responded

We're glad we make the service process such a breeze! Thank you for the excellent review and for taking your business to Lexus of Memphis!

September 21, 2021

Prompt service performed as presented. Comfortable waiting area. Loaner vehicles offered when service is lengthy. More

by jealbright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
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Sep 22, 2021 -

Lexus of Memphis responded

We appreciate you stopping by to leave Lexus of Memphis a wonderful review! Thank you for your business, we look forward to welcoming you back again in the future.

September 20, 2021

Most of the time it’s a great experience with Johnny it was great experience I also want to mention guy work at the front desk he’s always nice and friendly More

by Vaishali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
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Sep 20, 2021 -

Lexus of Memphis responded

Thanks so much for the fantastic review! It is great to see that Johnny is going above and beyond to give our guests great experiences here at Lexus of Memphis!

September 19, 2021

Lexus of Memphis ALWAYS is accomodating, professional and "gets the job done" on time and accurately. Their Service Department is OUTSTANDING! I trust them with my vehicle. More

by brendacatherineschaffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee and Joey
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Sep 19, 2021 -

Lexus of Memphis responded

Hearing that your experience is always accomodating and professional lets us know that we're making all the right moves. Thank you for being a great Lexus of Memphis customer!

September 18, 2021

Terry always provides exceptional customer service. The other staff were great as well. It is always a pleasure working with Terry. More

by A Very Pleased Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Sep 20, 2021 -

Lexus of Memphis responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Terry. Drive safely, and we hope to see you back again at Lexus of Memphis!

September 18, 2021

Overall good service. Excellent loaner experience. In/out quickly. Asked that they clean interior and not exterior. Unfortunately they didn’t clean any areas. More

by Rosanthony15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mile
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Sep 20, 2021 -

Lexus of Memphis responded

Thank you for the review! While we are glad to hear that the team delivered an efficient service experience, the rest of your feedback is disappointing to read. We want the most for our guests, and I apologize for the inconvenience regarding your detailing. I would be happy to speak with you to see how I can help make things right. If you are interested in discussing this, please give me a call. Thank you, Gary York - Service Manager - 901-362-8833

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