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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
837 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 837 reviews

October 11, 2024

The service advisor was professional and helpful. I waited for my service and it was extremely fast. More

by kimkbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Oct 11, 2024 -

Lexus of Memphis responded

Kim, thank you for leaving Lexus of Memphis your positive feedback!

October 11, 2024

Gary York and Joey in the service department provided excellent service. I highly recommend them. More

by Chris C. Lenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary York, Joey
Report | Print
Oct 15, 2024 -

Lexus of Memphis responded

Chris, we are glad to hear that Gary and Joey provided excellent service. Thank you for recommending the Lexus of Memphis team!

October 04, 2024

Wonderful experience. Everyone was friendly and professional. John McCoy was our consultant and he was great. Highly recommend. More

by glowery
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John McCoy
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Oct 04, 2024 -

Lexus of Memphis responded

Thank you for the glowing review and recommendation! We're delighted to hear that John and our team at Lexus of Memphis ensured a wonderful experience. See you next time!

October 04, 2024

When arriving the attendants and employees are very kind, patience and professional. Atmosphere is nice. More

by isbypatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name. Sorry
Report | Print
Oct 06, 2024 -

Lexus of Memphis responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Memphis provided a welcoming and professional atmosphere. We appreciate your feedback and look forward to serving you again in the future!

September 23, 2024

I will never never go there for an oil change 3hrs for an oil change. Having an appointment didn't matter. Ridiculous. More

by findpa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jekulve Hale
Report | Print
Oct 09, 2024 -

Lexus of Memphis responded

We apologize for the long wait time you experienced during your oil change. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this issue directly and improve our process moving forward. Thank you, Gary York - Service Manager - 901-362-8833

September 16, 2024

Best customer service from any dealership I have worked with. The service department always friendly and helpful. Nice to see employees who have pride in their jobs. Mike McPherson is my consultant and he More

by deannalightman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Sep 17, 2024 -

Lexus of Memphis responded

Deanna, we're delighted to hear that Mike and our service team at Lexus of Memphis provided you with such a positive experience. Thanks for the wonderful feedback!

September 15, 2024

Everyone was very friendly. Tom and Paige did an awesome job. Very informative and trustworthy. Made things easy and simple for us to understand. More

by McKinney
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Burgess and Paige
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Sep 16, 2024 -

Lexus of Memphis responded

McKinney, we're delighted to hear that Tom and Paige provided such a positive experience at Lexus of Memphis. Thanks for sharing your feedback!

September 14, 2024

The associates at Lexus of Memphis are very knowledgeable and helpful. Joey Guasco is my consultant and he is very knowledgeable and he makes sure that I receive excellent service for my car. More

by Armie Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Report | Print
Sep 14, 2024 -

Armie Williams responded

Thank you for your excellent customer service. Please keep up the good work.

September 14, 2024

As always Lexus of Memphis gives such good service - professional, helpful, and even washed my car! More

by jmosley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Sep 16, 2024 -

Lexus of Memphis responded

Thank you for leaving Lexus of Memphis a five-star review! We are happy to hear that our team continues to provide excellent service. See you next time!

September 13, 2024

Service department took care of me on short notice while I was traveling. Got me safely back on the road. Much appreciated. More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember any specific employees
Report | Print
Sep 13, 2024 -

Lexus of Memphis responded

We're glad our service department at Lexus of Memphis could assist you on short notice and get you safely back on the road. Thanks for sharing your experience!

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