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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

September 13, 2024

I have always had a good experience with the dealership ever time I take my vehicle in for service. More

by thompson27043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Goss
Sep 16, 2024 -

Lexus of Memphis responded

It's a pleasure to assist you with your vehicle at Lexus of Memphis! Thanks for the five-star review, and we'll see you next time.

September 13, 2024

The salesman John was excellent. He kept me informed throughout sales process. The dealership gave me more for trade in than I expected. More

by cwilson0115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lau
Sep 16, 2024 -

Lexus of Memphis responded

Thank you for sharing your positive experience with John and the team at Lexus of Memphis! We're glad to hear that everything went smoothly and you received a great trade-in value. Enjoy your new vehicle!

May 07, 2024

The next morning after returning from dealership the battery was dead. We supposedly received a 21 point inspection. Don’t know how that could have missed a weak battery. More

by gbigorangeday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 07, 2024 -

Lexus of Memphis responded

We're sorry to learn about the issue with your battery, especially after your vehicle's recent inspection. We aim for thoroughness, and it's clear we missed something here. Please get in touch so we can make this right and ensure you have peace of mind moving forward. Thank you, Gary York - Service Manager - 901-362-8833

May 06, 2024

Joey is top notch. Always on point and very professional. Courteous and trustworthy. I love the communication and his patience. More

by carla.crawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
May 06, 2024 -

Lexus of Memphis responded

Carla, we're delighted to know that Joey provided top-notch service at Lexus of Memphis. We appreciate your kind words and are here for any of your future needs!

May 05, 2024

Great team that performs their job with pride and a great sense of care for all their customers needs. More

by Summers.yancey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Team
May 06, 2024 -

Lexus of Memphis responded

We're delighted to know you had a great experience with our team at Lexus of Memphis. We always strive to provide top-notch service and care for all our customers' needs. Thanks for the positive feedback!

May 04, 2024

Mike is a true Professional “PROMOTE NOW “ He always have answers and not Excuses! Everyone’s friendly there and I’ll be buying my Next 2 Lexus’s there at year end! OohRah Semper Fi More

by Bobbylexus07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
May 06, 2024 -

Lexus of Memphis responded

Bobby, it's great to know that Mike and our team at Lexus of Memphis provided you with such a positive experience! We're looking forward to helping you find your next two Lexuses. Have a stellar day!

May 04, 2024

Excellent Service! I came for recall (programing issues) and it was handled quickly and the staff was on top of it. Best experience I have ever had a service departm More

by jmcdaniel722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 06, 2024 -

Lexus of Memphis responded

Thanks for the review! We're glad to know that our team at Lexus of Memphis was able to provide you with a top-notch service experience. Your kind words mean a lot to us!

April 26, 2024

The service is always trustworthy, timely and per what was agreed upon. The loner was great, since I only have 1 car. The car was washed and vacuumed. I am please with the results. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 28, 2024 -

Lexus of Memphis responded

Dave, we're glad to know you had a positive experience with our service at Lexus of Memphis. We always aim for timely and trustworthy work! Thanks for your feedback.

April 21, 2024

Excellent service. Service was Timely. No hassle. Johnny was super nice, helpful, informative and efficient. More

by Rx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 22, 2024 -

Lexus of Memphis responded

We're glad to know you had a great experience with Johnny and our team at Lexus of Memphis! Thanks for highlighting the excellent service, we appreciate your feedback. Safe travels in your Lexus RX 350!

April 20, 2024

Service Dept is always friendly and helpful. Loaner was great. Service advisor always the best-Terry. He was not there this time and I had Jasmine and she was terrific. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Apr 22, 2024 -

Lexus of Memphis responded

Lloyd, it's great to know that our service department at Lexus of Memphis always meets your expectations. We're glad Jasmine was able to step in and provide terrific assistance this time around!