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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

April 09, 2022

This dealership was phenomenal they were very professional they ordered my car gave me updates periodically and when the car got in in a nice speedy manner got me my information and Mr. Tom Burge More

by Vcrutcher0612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Burgess
Apr 11, 2022 -

Lexus of Memphis responded

Congratulations on your purchase! We are happy to hear that Tom and the team made your experience so positive and successful. Thank you for choosing Lexus of Memphis!

Apr 11, 2022 -

Vcrutcher0612 responded

Very positive I’m very pleased Mr. Burgess has called me twice since then to see if everything is working and if I need any more help to understand this new car which is very very nice and complicated so he has offered to help me and I really appreciate that and I do have him on speed dial thank you Lexus dealership I really appreciate it

Apr 12, 2022 -

Lexus of Memphis responded

We are delighted to hear that Tom has continued to provide attentive care and communication since your purchase! Thank you for sharing your support of Lexus of Memphis, we are happy to have you as a customer.

April 09, 2022

The service of Mike McPherson when we took our Car for service was Superb. We always take our Car for service to him and he is always courteous and very efficient in his job. Great service!!! Thanks Mik More

by cnjha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Apr 11, 2022 -

Lexus of Memphis responded

We love to hear that Mike's service stood out to you. Thank you for supporting him by posting a fantastic review! All of us at Lexus of Memphis appreciate your business.

Apr 11, 2022 -

cnjha responded

Thanks Mike deserves such feedback ! C.N. Jha

April 07, 2022

The service reps are all friendly and helpful and the service is completed as scheduled. More

by Bdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon-scheduler, Johnny Robertson-service rep
Apr 07, 2022 -

Lexus of Memphis responded

Thank you for taking time to share this positive feedback! We are so happy to hear that you're a satisfied customer. Have a great day! - Lexus of Memphis team

April 07, 2022

I went and the experience was horrible I drive inside and no one comes to greet me they just look at me and I ask where to go when I get out and a woman just said “inside” without looking at me. More

by Abby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike m, caitlyn
Apr 13, 2022 -

Lexus of Memphis responded

Abby, We have a much higher standard of customer service than what you've described and I am so sorry your recent experience left you with a different impression. I will certainly address this feedback with the team so we can continue providing attentive and professional help. I hope for another chance to gain your confidence down the road, and if there is anything else I can do for you, please reach out. Best, Gary York - Service Manager - 901-362-8833

April 02, 2022

Mike at Lexus of Memphis is very personable and courteous. He is always straightforward and helpful. I appreciate the clean waiting lounge and Wi-Fi connection. Service is always done on time and c More

by Ljones8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Apr 04, 2022 -

Lexus of Memphis responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Mike and the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

April 02, 2022

Excellent service and affordable price. Overall great experience. Location is not out of the way. My Lexus!!! More

by GHOST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Apr 04, 2022 -

Lexus of Memphis responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

March 27, 2022

Fast and efficient. Our Customer service rep was very polite and knowledgeable. The service charge was reasonable, I felt like my automobile was in good hands. Waiting More

by Willie.brumley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Mar 27, 2022 -

Lexus of Memphis responded

Willie, it's outstanding to hear that you felt like you were in good hands when you brought your vehicle to Lexus of Memphis! It's our pleasure to provide efficient and informative care, and it's lovely that it means so much to you. Many thanks from our whole team for your support, and we wish you safe travels until we see you next!

March 26, 2022

Service was excellent at Lexus of Memphis. Great customer service and Terry was very helpful. More

by Sherrye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Mar 26, 2022 -

Lexus of Memphis responded

Sherry, thank you for your kind words about the care you received from Terry and the team! We're always happy to provide excellent customer service, and it's wonderful to hear how much it means to our guests. We're grateful for your business at Lexus of Memphis, and we hope you'll continue to rely on us for all your future service needs!

March 26, 2022

Car was not cleaned and took too long to service the car and return it More

by ceo1deltahc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 28, 2022 -

Lexus of Memphis responded

Customer service is our highest priority and I'm so sorry to read about your experience. It certainly sounds like we let you down and I will bring your feedback to the team so we may improve our services moving forward. If you're willing to give us another chance, please get in touch. Thank you, Gary York - Service Manager - 901-362-8833

March 25, 2022

The dealership is great. My service advisor Mike, is always very cordial and knowledgeable! Thank you! More

by Queen T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McPherson and Tory
Mar 25, 2022 -

Lexus of Memphis responded

We are so grateful for your positive feedback about Mike's hard work and about your Lexus of Memphis experience! Your loyalty means the world to us, and we look forward to our next chance to take care of your service needs!

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