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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

May 18, 2022

Lexus of Memphis dealership is Awesome! Very professional and detailed in every aspect of service. My service person Joey is nothing but amazing.👏 He is on point at all times. Joey keeps More

by Carla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
May 18, 2022 -

Carla responded

. Carla Lexus of Memphis dealership is Awesome! Very professional and detailed in every aspect of service. My service person Joey is nothing but amazing.👏 He is on point at all times. Joey keeps me informed about my car until it's time to be picked up. He is professional, courteous, helpful, knowledgeable and will assist you with what ever you need. 😄 😊 Thank you Joey! You Rock!

May 18, 2022 -

Lexus of Memphis responded

Carla, thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Joey and the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

May 18, 2022

Always professional. Diagnosed and fixed my problem quickly Johnny always takes verygood care of me. More

by ls53201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
May 18, 2022 -

Lexus of Memphis responded

We're glad Johnny and the Lexus of Memphis team always take such great care of you! Thank you for your business and fantastic review - we'll be here whenever you need us next!

May 17, 2022

Sales Reps are very nice and helpful! ! But the Greeters when you first arrive there is not friendly ; and also not professional at all ! Seem to have new staff in that department … More

by jagger54jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
May 20, 2022 -

Lexus of Memphis responded

Thank you for reaching out. We expect all of our team members to provide welcoming service and I apologize that this wasn't your experience. This will be used as a training opportunity, and I hope we have the chance to deliver five-star care in the future. Gary York - Service Manager - 901-362-8833

May 15, 2022

I had a great experience while my car was being service - I was satisfied with the workmanship More

by J. Michael Johnson
Recommend Dealer
Yes
Employees Worked With
Johnny
May 16, 2022 -

Lexus of Memphis responded

Our team is always happy to help you out, Michael! Thanks for choosing Lexus of Memphis and we'll see you next time!

May 14, 2022

Terry Cade is the best service person there ! !! He listens and takes care of any and all concerns that you have . When you drive away , you feel confident that your car is road ready ! More

by Tami C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Cade
May 16, 2022 -

Lexus of Memphis responded

Tami, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Terry and the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

May 13, 2022

I've bought two used vehicles from Lexus of Memphis And Paul was the salesman for both. I'm very pleased with the deals I've gotten and the service. I highly recommend checking them out if looking for a v More

by gary.gathright
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul,Lee Jackson and Tom.
May 13, 2022 -

Lexus of Memphis responded

We're happy to hear Paul made sure you went home happy not once but twice! Thanks for always choosing Lexus of Memphis and we hope you enjoy the newest ride!

May 13, 2022

Great service and always do what they say they are going to do and terry cade is a professional More

by Robertgardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T cade
May 13, 2022 -

Lexus of Memphis responded

Hi Robert - Seeing your positive review puts a smile on our faces! Thank you for choosing Lexus of Memphis and for stopping by to share your experience. Drive safely!

May 13, 2022

This dealership has stellar custom service. They always go the extra mile to make sure I’m satisfied. More

by Vanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
May 13, 2022 -

Lexus of Memphis responded

We can't ask for better feedback than this! Thank you so much for choosing Lexus of Memphis for all of your auto service needs.

May 05, 2022

Terry and Montae took outstanding care of my tire replacement & expedited my process for tire claim! Bravo Zulu to these two Employees. I hope they get Employee Recognition for Outstanding Customer S More

by Merrrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry & Montae
May 05, 2022 -

Merrrill responded

Terry and Montae took outstanding care of my tire replacement & expedited my process for tire claim! Bravo Zulu to these two Employees. I hope they get Employee Recognition for Outstanding Customer Service!

May 06, 2022 -

Lexus of Memphis responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Terry, Montae, and the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

May 05, 2022

I made two visits to the dealership, the first to order a car that was allocated to the dealership, the second to pick up my vehicle. I called several times during my 3 1/2 week wait and always received exce More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Burgess
May 06, 2022 -

Lexus of Memphis responded

Thank you for the great review, Amanda! We are so glad to hear that you had such a successful purchase experience working with Tom, Ron, and the Lexus of Memphis team. Drive safely in your new Lexus RX 350L, and we hope to see you back again down the road!

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