Lexus of Memphis

Our overall experience with the dealership has been positive. However, we believe that the sales person may need some additional training on sales techniques and etiquette - such as eating snacks in fr positive. However, we believe that the sales person may need some additional training on sales techniques and etiquette - such as eating snacks in front of the client. He also provided very limited explanation on the fuctioning of the car. He could have spent a little more time and having a little more patience showing basic fuctions to a first time Lexus buyers. More

Our salesman John Shipp was knowledgable patient and helpful. All in all it was a very pleasant buying experience. helpful. All in all it was a very pleasant buying experience. More

Pleasant setting. Salesman was very professional. Too much back and forth with other administrators. Insufficient incentive at first visit. Completed sales deal on sec Salesman was very professional. Too much back and forth with other administrators. Insufficient incentive at first visit. Completed sales deal on second visit. Finance person was helpful. More

Efficient and friendly receiving staff, specially Mike McPherson who had helped me for many years. Although, I felt like the service staff was pushing me to change or get new battery and new tires becaus McPherson who had helped me for many years. Although, I felt like the service staff was pushing me to change or get new battery and new tires because they are old, even though he said that they are still good. I had only 29,000 mileage , on model 2016, I bought this in 2017. He said that the battery and tires may give up anytime. Please do not scare customers so you can sell more. My visit already cost me $1,180.+. One battery car key was 7.00 . (Walgreens: 1.50 for 2). You charge too much. New battery and new set of tires + balance + labor + Tax = about 2,000.00 + I do not waste or throw away still working stuff. More

Last time I don’t like the service what they doing they take more time it’s not three hour for change or I’m not gonna go no more because the last guy he does service for me. Thank you for Lexis. take more time it’s not three hour for change or I’m not gonna go no more because the last guy he does service for me. Thank you for Lexis. More

I had my Lexus car hauled in with a problem & drove it out with the same problem & $1400 shorter. Still don’t know what’s wrong with it & out of $1400. They gave their opinion but not sure. The charges ar out with the same problem & $1400 shorter. Still don’t know what’s wrong with it & out of $1400. They gave their opinion but not sure. The charges are ridiculous! Lexus needs to get their over charging under control More

Mike was excellent. Was only one who took the time to return my phone call. This let me know that I could wait until after holidays to bring my car in. He was great once Was only one who took the time to return my phone call. This let me know that I could wait until after holidays to bring my car in. He was great once I brought my car in. More

So far it has been a great experience to have my car service at Lexus because of the good service I receive. service at Lexus because of the good service I receive. More

Mike is a pleasure to work with. He has worked with my first Lexus and is now working with me on my second Lexus. He has worked with my first Lexus and is now working with me on my second Lexus. More

Mr. Burgess was absolutely wonderful. I would highly recommend him. He explained every aspect of my new car and was fast and efficient. recommend him. He explained every aspect of my new car and was fast and efficient. More