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Lexus of Memphis

Memphis, TN

4.7
837 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 837 reviews

May 29, 2023

Considering the fact that I made the appointment the day before, service was timely! I never have trouble reaching Joey at the dealership! More

by Hatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
May 30, 2023 -

Lexus of Memphis responded

We are so glad to hear that you enjoyed working with Joey. Thank you for taking the time to leave us a five-star review, and we hope to see you again at Lexus of Memphis!

May 31, 2023 -

Hatter responded

You're welcome!

May 14, 2023

Great, fantastic,timely,kindness,meet my expectations, and I would totally recommend this dealership very highly! More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
May 15, 2023 -

Lexus of Memphis responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Memphis. Safe travels!

May 14, 2023

First class experience! Couldn't have asked for Gary Huber and Ron Wood to be more helpful. More

by chipdorman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Huber, Ron Wood
May 15, 2023 -

Lexus of Memphis responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Memphis. We will be sure to pass on the kind words to Gary and Ron!

May 11, 2023

Mr. Tom Burgess is very professional and knowledgeable. Tom - the finance guy was amazingly wonderful . the ladies at the front desk was awesome> I am LEXUS for LIFE More

by Pam Moore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Burgess
May 12, 2023 -

Lexus of Memphis responded

Pam, it's wonderful to hear about the great experience you had with Tom and our finance team at Lexus of Memphis! Additionally, we are so happy to hear that the customer service you received from the ladies at our front desk was awesome. Thank you for your review and for choosing us as your dealership for life!

May 11, 2023

Before buying a Lexus car from the Auto Universe we ordered Pre-Purchase Inspection to Lexus of Memphis. We ordered to check all mechanical and cosmetic issues of interior and exterior. Based on evalua More

by ludaloz
Recommend Dealer
No
Employees Worked With
Montae Neves
May 12, 2023 -

Lexus of Memphis responded

As we explained to you over the phone, your complaint is with the used car dealership where you purchased the vehicle. Return the vehicle to the used car dealership you purchased it from and try to do business with your local Lexus dealer. We stand behind the vehicles we sell – and a Certified Pre-Owned Lexus has a nationwide warranty honored at every Lexus Dealership. Thank you.

May 12, 2023 -

ludaloz responded

What you "explained" doesn't help. Returning used vehicle isn't possible - you know that. That is why we paid for Pre-purchase Inspection prior to buying. And we relied on high Lexus standards when we ordered this service. Our experience at Lexus of Memphis is not what we had in mind. "We stand behind the vehicles we sell..." You should stand behind all services you provided as well and be responsible for the damage you caused by failure with such service.

May 06, 2023

Excellent and prompt service from the car salesmen and the service department. We are thankful to everyone's assistance in purchasing a Lexus. More

by fayehtilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipp
May 08, 2023 -

Lexus of Memphis responded

We are grateful for your positive review of the sales and service team at Lexus of Memphis! We're delighted to hear that our team provided excellent and prompt service during your purchase. Thank you for your business and safe travels in your new Lexus!

April 23, 2023

Great service at Lexus. Will return as always for service. Mr. Hale was great. Thank you More

by malloryikea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Hale
Apr 24, 2023 -

Lexus of Memphis responded

Mallory, thank you for the review! We hope to see you back again at Lexus of Memphis!

April 22, 2023

Lexus of Memphis is Reliable compassionate and considerate with your time they make sure your not inconvenienced and will keep you updated every step of the way More

by Toya_cathey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Apr 24, 2023 -

Lexus of Memphis responded

Toya, thank you for the review! We are so glad to hear that you had such a successful service experience working with the Lexus of Memphis team. Drive safely, and we hope to see you back again down the road!

April 15, 2023

Very good overall experience. I understand that it is a new world when it comes to ordering new cars . I would recommend that constant communication with the buyer is critical ! More

by Peter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny in Service
Apr 18, 2023 -

Lexus of Memphis responded

Peter, we're so glad to hear that you had a good experience working with us! Thank you for your business and we hope to see you back again at Lexus of Memphis!

March 22, 2023

We were greeted at the door by John Herod who was kind, professional, and very informative. He walked us through the whole process making our experience enjoyable. Everyone we came in contact with were p More

by vickisassy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Herod
Mar 23, 2023 -

Lexus of Memphis responded

Congratulations on your new RX 350! Thank you for supporting Lexus of Memphis and we will see you next time!

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