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Lexus of Memphis

Memphis, TN

4.7
812 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 812 reviews

January 20, 2023

I had my Lexus car hauled in with a problem & drove it out with the same problem & $1400 shorter. Still don’t know what’s wrong with it & out of $1400. They gave their opinion but not sure. The charges ar More

by Romeo5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jan 20, 2023 -

Lexus of Memphis responded

I am very sorry to hear that you are having continued issues with your vehicle. I understand this is very frustrating and certainly not the experience we hope to offer. We strive to provide great value, and based on this feedback, we've missed the mark. I would like to speak with you about your experience and see what more I can do to help. Please reach out when you can. Thank you, Gary York - Service Manager - 901-362-8833

January 14, 2023

Mike was excellent. Was only one who took the time to return my phone call. This let me know that I could wait until after holidays to bring my car in. He was great once More

by jling2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike McFarren
Jan 16, 2023 -

Lexus of Memphis responded

It is great to see that Mike and the team are going above and beyond to wow our valued guests like you! Thanks for choosing Lexus of Memphis and we will see you next time!

January 06, 2023

So far it has been a great experience to have my car service at Lexus because of the good service I receive. More

by MTee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson, Lee, the mechanic
Jan 06, 2023 -

Lexus of Memphis responded

Thank you for the rave review, we look forward to seeing you again at Lexus of Memphis.

December 23, 2022

Mike is a pleasure to work with. He has worked with my first Lexus and is now working with me on my second Lexus. More

by mspence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Dec 23, 2022 -

Lexus of Memphis responded

Thanks for this great review of Lexus of Memphis. Mike and the team are thankful for your trust in our business.

December 19, 2022

Mr. Burgess was absolutely wonderful. I would highly recommend him. He explained every aspect of my new car and was fast and efficient. More

by Kwilson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Burgess
Dec 19, 2022 -

Lexus of Memphis responded

Thank you for this great review of Lexus of Memphis. We are glad to hear that our team helped you get set up with your new car. Drive safe!

December 17, 2022

Very professional and mike is very helpful to the customer. Great atmosphere and nice peoples More

by Larryleelljohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 18, 2022 -

Lexus of Memphis responded

We can't wait to share your positive feedback with Mike! Thank you for choosing Lexus of Memphis!

December 17, 2022

Lexus of Memphis is well organized and thorough. They operate with integeity. They offer the service you need and don't try to sell services you don't. My service manager, Terry, is great. I tr More

by Mdegers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cade
Dec 18, 2022 -

Lexus of Memphis responded

Terry is exactly as you described. He has a passion for assisting clients and is packed with knowledge. We always appreciate customer feedback such as this, and thank you for your business from your friends at Lexus of Memphis!

December 09, 2022

Lexus representative, Montea Neveis was awesome. Very straight forward and honest. Others in the pwast have not been so straightforward. More

by cwkantor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montea Neveis
Dec 09, 2022 -

Lexus of Memphis responded

It was our pleasure to work with you! Thank you for the awesome review and for trusting Lexus of Memphis with your business! We are so glad that Montea was able to help make your buying experience so awesome. Enjoy the holiday season and we hope to see you again down the road!

December 07, 2022

The best I have ever experienced! Very friendly and professional It’s great to see an operation like this. Very pleased! Thanks More

by Dannylatham20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Guasco
Dec 07, 2022 -

Lexus of Memphis responded

We’re glad we could deliver a 5-star experience, Danny! Your confidence in our team means the world to us here at Lexus of Memphis. Thank you for working with us!

November 30, 2022

I love this Lexus dealership but I went it in to find out what the cost would be to replace a broken instrument display and was charged $179 for the privilege. I knew what the problem was. What I wanted to k More

by Joel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Dec 01, 2022 -

Lexus of Memphis responded

Joel, I am sorry to read this feedback. We strive to deliver top-notch service at a competitive value, and we never intend to mislead or overcharge our guests. I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Gary York - Service Manager - 901-362-8833

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