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Lexus of Memphis

Memphis, TN

4.7
837 Reviews

2600 Ridgeway Road

Memphis, TN

38119

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Showing 837 reviews

October 28, 2023

I own a Lexus 500 because of Johnny Robertson. He makes me feel special and the dealership supports that feeling. More

by Rfollowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robertson
Oct 30, 2023 -

Lexus of Memphis responded

We're delighted to know that Johnny and our team at Lexus of Memphis made your experience feel special. Enjoy the ride in your Lexus 500!

October 28, 2023

Every time I go there they make me feel special! ! No other Dealer has made me feel that way!!!! More

by Dolores Engelberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tory, Conner, Mike McPherson, Paige and the man that sits next through her!!!!!
Oct 30, 2023 -

Lexus of Memphis responded

Thanks for sharing your kind words with us, Dolores! It's always our goal to accommodate you and ensure you feel completely satisfied with our service at Lexus of Memphis. Until next time, drive safely!

Oct 30, 2023 -

Dolores Engelberg responded

Thank you but I just told you how I feel!!!!

June 23, 2023

Had 60,000 mile service done which took 1 1/2 days to complete. Loaner car provided. It was very expensive, but cover a number of items. More

by SBuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jun 26, 2023 -

Lexus of Memphis responded

We're glad we could assist you with your 60,000 mile service and provide a loaner car. Thank you for choosing Lexus of Memphis!

June 19, 2023

Very professional knowledgeable kind helpful a very good salesman. I would highly recommend him to anyone that is interested in buying a Lexus. He is a very nice person 💯 More

by shelia.anthony835
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Burgess
Jun 19, 2023 -

Lexus of Memphis responded

We're so glad to hear that you had a great experience with our team! Thank you for recommending us and for choosing Lexus of Memphis. We appreciate your kind words!

June 17, 2023

Terry Cade and Gary York run an impeccable service department. Their professionalism, can do attitude set them apart from any dealership I have ever worked with. They are the reasons we always choos More

by Andrew Doggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cade & Gary York
Jun 19, 2023 -

Lexus of Memphis responded

Andrew, thank you so much for reviewing your service experience with Terry and Gary at Lexus of Memphis! Safe travels!

June 17, 2023

I was not called when my car was ready and then when I did call I had to go through several people to get an answer. Also I was not told there would be an extra charge for using my credit card. If I had k More

by jngallina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mar
Jun 19, 2023 -

Lexus of Memphis responded

I apologize for any inconvenience you experienced with the lack of communication and payment process. We appreciate your feedback and will discuss it with our team to improve our communication in the future. If you have any further questions or concerns, please don't hesitate to reach out to me directly. Thank you, Gary York - Service Manager - 901-362-8833

Jun 19, 2023 -

jngallina responded

I think the least you could do is reimburse my credit card fee. Next time I will bring a check. All that had to be done was to inform me. Communication is important. Please let Brian smith know of my complaint. Or send me his number and I will call him directly.

June 17, 2023

Highly organized, well staffed regarding intake of all vehicles for service. Courtesy shuttle very timely with cordial and capable drivers. Detailing service was done exactly as promised with superior r More

by KDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See above
Jun 19, 2023 -

Lexus of Memphis responded

Thank you for the great review! We're glad to hear that our team at Lexus of Memphis provided you with excellent service. We appreciate your kind words about Mark, Johnny, and Mike - they are all valued members of our staff. Drive safely, and we hope to see you back next time!

June 01, 2023

I’ve been dealing with this dealership since 1993 and service has always been outstanding More

by granrab
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Gauso
Jun 01, 2023 -

Lexus of Memphis responded

We are so grateful for your loyal business! Thank you for choosing Lexus of Memphis.

June 01, 2023

Love Mike! ! Great customer service!! Several women own a Lexus Vehicle and Lexus is so hospitable to our needs! More

by tiamarisahamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 01, 2023 -

Lexus of Memphis responded

We're thrilled to hear that Mike took great care of you! Our team at Lexus of Memphis is committed to exceptional customer service, and we're glad that you experienced just that. Thank you for sharing your positive experience with us, and we hope to see you again down the road.

June 01, 2023

First visit with my new GX460 was seamless. We are high mileage driving family with 4 vehicles. The Memphis Lexus dealership is first class service. Thank you More

by bkksneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike?
Jun 01, 2023 -

Lexus of Memphis responded

We're thrilled to hear your first visit with your new GX460 at Lexus of Memphis was seamless! Thank you for sharing your kind words and supporting our dealership. We look forward to the opportunity to serve you again!

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