Lexus of Melbourne - Service Center

Recent oil change service My service advisor John takes good care of me and my RX350. He is always respectful and efficient. My critique is centered towards the car washing a My service advisor John takes good care of me and my RX350. He is always respectful and efficient. My critique is centered towards the car washing and finishing touches. This past service took approx 2 hrs for oil change and tire rotation and my appt was at 10 AM, As I needed to go to another appt immediately when this service was completed, I was unable to let John know that when I drove away, the side 2 front windows and side mirrors on my vehicle were still covered with love bug remains and the interior had not been vacuumed as I found when I opened my trunk and dirt was still there. The drivers side kick plate (I think that is what it's called) that says Lexus is always covered with dirty water as well each time I even come in for a courtesy wash. I know this probably sounds trivial, but it has affected my trust in this portion of service and I would actually rate it 3 stars for the wash detail. Again, your employees are respectful and I just think you should know this area of service that should be improved upon. I want to leave your car dealership completely satisfied but have found myself having to wipe down the kick plate before getting in or shortly thereafter as my pants have gotten dirty and wet in the past, and having to redo washing the vehicle. More

Service Experience Everyone is so friendly in helpful at Lexus of Melbourne. They fit me in without an appointment and had my car ready in under an hour. Truly amazing! Everyone is so friendly in helpful at Lexus of Melbourne. They fit me in without an appointment and had my car ready in under an hour. Truly amazing! More

Headlight Replacement The night before I noticed one of my headlights was out. The next day I drove into Lexus and talked to John Lohne, my service man, and within a half The night before I noticed one of my headlights was out. The next day I drove into Lexus and talked to John Lohne, my service man, and within a half an hour I was on my way with a new headlight. My experience at Lexus of Melbourne has always been a positive and stress free time. More

Professionals Great service and sales ! A pleasure to deal with every time. They make getting your vehicle serviced quick and easy and it comes back cleaner than w Great service and sales ! A pleasure to deal with every time. They make getting your vehicle serviced quick and easy and it comes back cleaner than when it arrived. More

Always a great experience My experience with Lexus of Melbourne has always been excellent. I love our service rep, Elisa. She is very knowledgeable and friendly. I appreciate t My experience with Lexus of Melbourne has always been excellent. I love our service rep, Elisa. She is very knowledgeable and friendly. I appreciate their free car washing service too and use it frequently, especially during the Florida Love Bug season! More

Software recall John was great. He set up a loaner car for me and called me when the service was complete. He explained the recall and the next service. John was great. He set up a loaner car for me and called me when the service was complete. He explained the recall and the next service. More

A first-class, painless experience getting your car serviced From beginning to end of the process, Lexus Melbourne makes it easy to keep your car in top condition, with email reminders and convenient appointment From beginning to end of the process, Lexus Melbourne makes it easy to keep your car in top condition, with email reminders and convenient appointments to personal consultation upon arrival at the service office and after completion of service. Then, there are: the comfortable waiting area and seating, immaculate restrooms, snacks, assorted hot beverages, TVs reading, material, accessory shopping and the wide windows view of the immaculate service room. Best of all is the personal attention of service consultant Elisa Falcon: personable--with a bright, warm smile, and solicitous and thorough manner. She explains all details of the current service and references them to past and future service of my car. Two exceptional favors she did for me are: an early-on thorough review of my five year service plan, PLUS solved a huge lost key fob problem with expert advice and procurement. More

Excellent Service Elisa Falcon is great! She is very helpful and courteous. Great job! The dealership is very clean and has a very comfortable waiting area. Very plea Elisa Falcon is great! She is very helpful and courteous. Great job! The dealership is very clean and has a very comfortable waiting area. Very pleased. More

In and out, everything done right the first time The Lexus service department kept us informed of their activities and finished everything within the timeline promised. Jamie Coates was polite, profe The Lexus service department kept us informed of their activities and finished everything within the timeline promised. Jamie Coates was polite, professional and even drove out car from the front where we parked to the service area. The waiting area was clean and comfortable making our wait time pass quickly. More

Quick efficient Service Engine light came on SC430 and of course this is always concerning. I called Rubin to see when I could bring it in and it was the same boring. He had Engine light came on SC430 and of course this is always concerning. I called Rubin to see when I could bring it in and it was the same boring. He had the issue analyzed fixed within a couple of hours. Great Job! More