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This rating includes all service center reviews, with more weight given to recent reviews.
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769 Reviews of Lexus of Melbourne - Service Center
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September 08, 2019
VERY GOOD SERVICE--WAS SURPRISED THE DETAILING TOOK SO LONG THE DETAILING WAS THE BEST AND THE MOST THROUGH THAT I HAVE EVER HAD. HATS OFF TO THE CREW THAD DID THE WORK! OVER THE YEARS WE HAVE HAD THE CAR TH THE DETAILING WAS THE BEST AND THE MOST THROUGH THAT I HAVE EVER HAD. HATS OFF TO THE CREW THAD DID THE WORK! OVER THE YEARS WE HAVE HAD THE CAR THE SERVICE HAS BEEN OUTSTANDING. More
by BILL WELCH
Employees Worked With
Other Employees :
Nicole DeVos, Shane Singer, Mikel Retz
September 07, 2019
Very Good Steven was very helpful, getting my vehicle in for service the very next day. He stayed to finish assisting me after all other coworkers in his area l Steven was very helpful, getting my vehicle in for service the very next day. He stayed to finish assisting me after all other coworkers in his area left for the day, making sure I had a loaner vehicle. He kept me up to date while my car was being serviced and was just as helpful upon my departure. Thank you for a great customer service experience. More
by BerlyRN
Employees Worked With
Steven Lasker
September 07, 2019
Mike Retz review Mikel Retz has been our service advisor since 2015. His knowledge and professionalism is excellent. My wife Nancy and I are always very comfortable d Mikel Retz has been our service advisor since 2015. His knowledge and professionalism is excellent. My wife Nancy and I are always very comfortable dealing with Mike, asking questions and enjoy his friendly demeanor. More
by Rick Peterson
August 29, 2019
Awesome service From the time that I arrived until the time I left, everything was perfect. I was greeted with a smile and offered refreshments while I waited, not t From the time that I arrived until the time I left, everything was perfect. I was greeted with a smile and offered refreshments while I waited, not to mention an awesome massage chair in the waiting room. When I went out to pick up my Lexus it was immaculate. I can always count on Elisa to take care of things. More
by Lexusrich
Employees Worked With
Elisa Falcon
August 27, 2019
Always Exceptional Service We are always extremely pleased with the professional, friendly and exceptional service we receive from Mike Retz and Lexus of Melbourne! Mike always We are always extremely pleased with the professional, friendly and exceptional service we receive from Mike Retz and Lexus of Melbourne! Mike always works to accommodate our schedule and makes sure everything is done in a timely manner! Thank you Mike for going above and beyond our expectations! More
by kmelanie
Employees Worked With
Mikel Retz
August 24, 2019
Elisa was Great!! Elisa explained everything to me and was very helpful with my service. I am going to request her again and again. Thank you very much! Elisa explained everything to me and was very helpful with my service. I am going to request her again and again. Thank you very much! More
by Maureen
Employees Worked With
Elisa Falcon
August 24, 2019
Service experience Steve was very knowledgeable and friendly. Wait time was under an hour. Car was washed and vacuumed complimentary. Everyone was very accommodating. Steve was very knowledgeable and friendly. Wait time was under an hour. Car was washed and vacuumed complimentary. Everyone was very accommodating. Great experience as usual!!! More
by Heartlite
Employees Worked With
Steven Lasker
August 24, 2019
Exceptional Service Ruben and Lexus of Melbourne give exceptional service. They are always thorough and quick and give a loaner car if you request one in advance if your Ruben and Lexus of Melbourne give exceptional service. They are always thorough and quick and give a loaner car if you request one in advance if your car cannot be finished in one day. The last service I had came in under the price of what was quoted to me. More
by Lexus lover
Employees Worked With
August 23, 2019
Great service. Service department is excellent. The waiting area is pleasant making it easy to wait for my car to be ready. No pressure fir extra services. Service department is excellent. The waiting area is pleasant making it easy to wait for my car to be ready. No pressure fir extra services. More
by Pat
Employees Worked With
August 19, 2019
Top shelf service Needed schedules service and planned to wait while the work was completed. The service personnel identified an issue (safsty-rrlated) during their rev Needed schedules service and planned to wait while the work was completed. The service personnel identified an issue (safsty-rrlated) during their review of the car. John informed me, provided the options and recommended the safest choice. The added work was completed --- and very quickly, too. More
by Duncan
Employees Worked With
