Lexus of Marin - Service Center

Excellent service as in the past Lexus does a great job and the amenities such as the free loaner make getting the car serviced painless. Coming back to a clean car is also a welcome Lexus does a great job and the amenities such as the free loaner make getting the car serviced painless. Coming back to a clean car is also a welcome perk. More

The service is outstanding I have been using Lexus of Marin since I purchased by certified used Lexus in 2002. For 18 years I have driven from Berkeley to Marin for servicing. A I have been using Lexus of Marin since I purchased by certified used Lexus in 2002. For 18 years I have driven from Berkeley to Marin for servicing. Although the cost is higher than local service shops, I trust the Marin dealership and that means a lot. They have never disappointed in coming through with outstanding as well as personal service! More

Very Professional We were VERY happy with the service we received from the service department. Willie was our service rep and he was helpful, knowledgeable and kept hi We were VERY happy with the service we received from the service department. Willie was our service rep and he was helpful, knowledgeable and kept his commitments to us. More

Willie at service was great .I received a loaner car without asking and my car came back clean as ever .the service department at most places is usually like going to a dentist not at Lexus of Marin without asking and my car came back clean as ever .the service department at most places is usually like going to a dentist not at Lexus of Marin More

Great Service! Great service, prompt attention. Even cleaned my car inside and outside and it was raining outside!!! Picked-up and returned car! Now that’s great ser Great service, prompt attention. Even cleaned my car inside and outside and it was raining outside!!! Picked-up and returned car! Now that’s great service! Thank you Eric and the Lexus Team. More

Excellent service & professionalism by CarloI always ask Excellent service & professionalism by Carlo I always ask if he is working so I can work with him when I bring my car in for service. Excellent service & professionalism by Carlo I always ask if he is working so I can work with him when I bring my car in for service. More

Stellar Experience Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was comfortable with all aspects of the service process...and completed their servicing on schedule. First class, customer-centric process all the way around. More

Very good diagnostic of root cause of problem and quick turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. More

Dead Lexus battery. I tried to call the dealership to discuss yesterday's visit. The phone just rang and rang. I gave up on AAA batteries late last year and took the I tried to call the dealership to discuss yesterday's visit. The phone just rang and rang. I gave up on AAA batteries late last year and took the car to Lexus for a Lexus battery. Yesterday, I found it dead. I went to Lexus to check whether it was defective or could be recharged. First, I was told: This required a $175 diagnostic test. Why???? To make sure it wasn't something else!!! REALLY???? A dead battery requires a diagnostic test. I was still charged the $175 (reduced to $133) even though, INDEED, it was only a dead battery that supposedly could be and was recharged. This is unacceptable. It destroys trust in the integrity of the service department. We have gone to this Lexus dealership for almost 30 years. I will be looking around. It's not Carlo's fault, as he is always helpful. BUT it is the dealer who has put in this requirement. More

Jeffery was Awesome. Professional and thorough, he went through the details of my scheduled service for my precious Rx350sport. He is trustworthy and reliable. Thank you Jeffery!! through the details of my scheduled service for my precious Rx350sport. He is trustworthy and reliable. Thank you Jeffery!! More