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Lexus of Marin - Service Center

San Rafael, CA

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123 Reviews

123 Reviews of Lexus of Marin - Service Center

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May 14, 2024

Fair price and great service! I highly recommend people who wants a dream car like me. More

by francesca.metaxas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Stephen
May 14, 2024 -

Lexus of Marin responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2021

Besides very expensive, they couldn't give me the hourly labor rate of the mechanics which is suppose to be available. Eric was helpful in that he was reading from a script. Anything out of his realm, he More

by Lmasset
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
LaVonne. Gillette
June 28, 2021

Willy Ortiz did a great job of assisting with the service. More

by seaquelsimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Ortiz
June 26, 2021

Work is done well but sometimes I wonder if it really necessary. They say that the book says certain parts need to be replaced at a certain time even if the miles haven’t been driven. More

by Wymanharris
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
June 24, 2021

Always great service. They communicate what is happening and my service is done when they said it would be done More

by Richardtaylor56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
June 19, 2021

was not notified when my car would be ready.(had to call) Service dept. said pick up next day, which I did. Overall satisfaction was good More

by asweeting8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
May 26, 2021

I was not notified when my car was ready. I had to contact service dept. Was supposed to get a $30.00 Credit as per the E-mail I received. Had to ask the payment desk. She took it somewhere and th More

by audped
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown, LaVonne. Gillette
May 24, 2021

Respectful of their customers, cleanliness of the dealership, great car care with a great car wash.The dealership is very easy to get to to More

by melvinpayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Lee
May 16, 2021

Excellent service. Easy to get a good time, with plenty of flexibility about how to spend the time while the car was in the shop. Car was ready on time and almost to the cents between the estimate and the More

by Geexcess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
May 16, 2021

My experience was one of prompt attention and response to questions and efficient, timely service. I was able to meet my daughter in Larkspur as planned. More

by elizsylvester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
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