Lexus of Marin - Service Center

I certainly did not expect to purchase a car today. I was getting my car serviced and just wanted to check on my lease car and arrange for purchasing it. Little did I know that I would happily be leaving wit getting my car serviced and just wanted to check on my lease car and arrange for purchasing it. Little did I know that I would happily be leaving with a brand, new, beautiful car Rx 350 that was far better suited to my needs. Once Quynh Pham noticed me seated at the table and I asked him a question, he provided options of buying my car, buying something similar, and buying what is best suited to my needs. He worked his magic to meet my needs with the right vehicle and the right price. I am so grateful for his support, and Chris and Ian too. There is a transformation at Lexus of Marin and a positive spirit of "can do" and "will do" whatever it takes to put the customer first. I am grateful that Quynh tool extra interest in serving me as a valued customer. Lucky me and I will continue to highly recommend Lexus of Marin as an organization that puts the customers first, supports the Lexus team from each department, and has found the key to success. More

This was my first time getting my GX serviced. Wilfredo Ortiz the service advisor was extremely polite and professional. My appointment was close to the end of the day and they were short on time. Wilfred Ortiz the service advisor was extremely polite and professional. My appointment was close to the end of the day and they were short on time. Wilfredo made it happen despite and managed to wash it too! More

I can say enough about the expert service Jeffrey Martin Martinex provided. He is knowledgeable, an active listener and always contacts me in timely fashion. Martinex provided. He is knowledgeable, an active listener and always contacts me in timely fashion. More

The service was excellent. They performed very good maintenance and also cleaned the car very well. I did not make a loaner reservation but they have managed to give me one which is very appreciated in maintenance and also cleaned the car very well. I did not make a loaner reservation but they have managed to give me one which is very appreciated in the time of covid. More

Outstanding customer service as always. When ever I call for a service appointment I am treated as a valued customer and all my concerns are addressed. for a service appointment I am treated as a valued customer and all my concerns are addressed. More

I have all service on my 2013 ES350 done at Lexus of Marin. Friendly and efficient. Use of a loaner and the free car wash are much appreciated. Marin. Friendly and efficient. Use of a loaner and the free car wash are much appreciated. More

Quality Service for my Lexus I was very pleased with the 40,000 mile service for my 2015 Lexus NX 200T. They even buffed out a scratch and washed my car nicely. Len my Service A I was very pleased with the 40,000 mile service for my 2015 Lexus NX 200T. They even buffed out a scratch and washed my car nicely. Len my Service Advisor was super. More

Excellent Car Service Advisor My car service advisor is Eric Sin. I brought my car in for oil change. I explained to Eric my car other problems. Eric assured me that he would have My car service advisor is Eric Sin. I brought my car in for oil change. I explained to Eric my car other problems. Eric assured me that he would have the issues checked. Thank you for understanding my concern about my car.. I pick up my car and it sounded so much better after the service was done.. I really appreciate Eric's professionalism and expertise. My car has over 350,000 miles. In the past, Eric recommended parts that my car needed to be replaced including the wheels so that I could have a safe car to drive. He also made sure the costs would meet my budget. Thank you very much Eric. Also thanks to John who helped me to tighten up my car seat and added a screw to secure the inside of my car trunk. More

Very professional and loved how they sanitized all cars before and after! It was very busy that morning but they all worked together to be as quick as possible to check you in. before and after! It was very busy that morning but they all worked together to be as quick as possible to check you in. More

Being a busy person, I was looking for a car directly after work. It was amazing how bad people treat you coming in from a union carpenter job. Not these guys! They are respectful and nice. I bought my c after work. It was amazing how bad people treat you coming in from a union carpenter job. Not these guys! They are respectful and nice. I bought my car here and I bring it here for maintenance. In a pinch, I once went somewhere else. Never again. These guys are great. More