Lexus of Marin - Service Center

The service I receive is always excellent. I'm given clear explanations of any required work and a reasonable expectation of the repair time. When I do choose to wait during the service, the lounge is clear explanations of any required work and a reasonable expectation of the repair time. When I do choose to wait during the service, the lounge is comfortable and (pre-covid) provides complementary coffee and snacks. However, bottled water is available still. My only complaint is that the loaner cars are frequently not cleaned between customers and this time was no exception. More

I've been going to Marin Lexus for over 10 years. Len has helped me all this time. He's always been very helpful and informative. Dr. Brigid Richards has helped me all this time. He's always been very helpful and informative. Dr. Brigid Richards More

Lexus takes very good care of my car. They have records for prior maintenance and know what maintenance is required when I bring it in for service. for prior maintenance and know what maintenance is required when I bring it in for service. More

Really great Service @ Lexus of Marin. Prompt & polite - a rarity these days! From the initial call to schedule service to the pick up of my vehicle, it was all seamless. Highly recommend. a rarity these days! From the initial call to schedule service to the pick up of my vehicle, it was all seamless. Highly recommend. More

everyone in the office was efficient, but took longer to everyone in the office was efficient, but took longer to service my car than I expected. I had to call to ask when the car would be ready. everyone in the office was efficient, but took longer to service my car than I expected. I had to call to ask when the car would be ready. More

Willie was great. Always efficient and honest. Tells me exactly what needs to be done and what the cost will be. Sends me a text to confirm everything. Always ask for Willie. exactly what needs to be done and what the cost will be. Sends me a text to confirm everything. Always ask for Willie. More

My older Lexus was way overdue for servicing and needed some major work done. All staff I had contact with were friendly, patient and helpful. Lexus of Marin service manager Greg and advisor Len explained some major work done. All staff I had contact with were friendly, patient and helpful. Lexus of Marin service manager Greg and advisor Len explained what needed doing and why, and they kept me informed during the time my car was being serviced. I appreciated the loaner Lexus but was very pleased to get my car back, in great shape. More

It's really a shame in this day in age when car dealerships live up to the trope of being crooks. This is one of them. We bought our car from Lexus of Marin just a few months ago. At the time of dealerships live up to the trope of being crooks. This is one of them. We bought our car from Lexus of Marin just a few months ago. At the time of purchase, we were told that we had a warranty on our tires. Recently, when we had an issue with one of our tires, we returned to have it looked at and we were told that they do not cover tires under warranty and we would have to pay out of pocket. We were also told over the phone that they would provide us with a loaner car while they worked on ours. When we arrived we were told that they do NOT offer loaner cars for tire work and we would have to sit and wait for hours until they finished working on the car. When we explained what we were told when we purchased the car and over the phone, they made NO effort to work with us to figure out how to get the car fixed. When we said we were leaving they just turned around and walked away. In summary, once this dealership has sold you a vehicle, they do not care AT ALL about you anymore or giving even basic customer service. We regret buying our car with Lexus of Marin and we will never be returning again. More

I had to have a number of complex and costly repairs. Everything was explained thoroughly and the work was impeccable both inside and out. Eric Sin provided exemplary service from start to finish! He is Everything was explained thoroughly and the work was impeccable both inside and out. Eric Sin provided exemplary service from start to finish! He is one of the reasons I remain a loyal customer for more than twenty-five years. Greg Khari also does excellent work! Thanks to all. More

Lexus of Marin’s service is one of the main reasons I like the Lexus name. The are up-front and meet of exceed their promises. Peter Brown like the Lexus name. The are up-front and meet of exceed their promises. Peter Brown More