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Lexus of Marin - Service Center

San Rafael, CA

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123 Reviews

123 Reviews of Lexus of Marin - Service Center

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May 31, 2017

Superior costumer service Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Gre More

by Grishasf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino
Jun 09, 2017 -

Lexus of Marin responded

Thank you so much for the great review! We are so glad that you enjoyed your visit and hope you have a wonderful day! -Your Lexus of Marin team

May 18, 2017

Great service. I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top o More

by Michelle428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEN TEMPLE
Jun 09, 2017 -

Lexus of Marin responded

Hi Michelle, Thank you for the great review! We are so glad that you enjoyed your visit and we look forward to seeing you next time! -Your Lexus of Marin team

May 15, 2017

New to Lexus We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, More

by Lynnette & Greg Bertelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A sales rep working on the following Sunday. We were trying to hunt down documents that we left in the loaner car, LaVonne. Gillette
Jun 09, 2017 -

Lexus of Marin responded

Hi Lynnette and Greg, We sincerely appreciate your feedback on the excellent service! We are so glad that you enjoyed your visit with us and we look forward to seeing you again soon! -Your Lexus of Marin team

May 05, 2017

recall service for airbag I've used this service center since I purchased my 2007 Lexus from Marin Lexus and found them to be reliable, courteous and professional. My daughter More

by yankee 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
Jun 09, 2017 -

Lexus of Marin responded

Hi Yankee, We are so glad that you enjoyed your visit with us! Thank you for your kind words about our staff and we look forward to seeing you again soon! -Your Lexus of Marin team

April 13, 2017

Service and Recall Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we More

by Paula C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Maurice, everyone was very helpful.
Jun 09, 2017 -

Lexus of Marin responded

Hi Paula, We are so glad that you enjoyed your visit with us! Thank you for your kind words about Andy and we look forward to seeing you next time! -Your Lexus of Marin team

April 11, 2017

Unhappy with service communication I was told I had a nail in my tire. The tire was not leaking air and I was told that the tire would be placed in the trunk as a spare. When I went t More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service employee
Jun 09, 2017 -

Lexus of Marin responded

Hi May, Thank you for taking time out of your day​ to review us. We apologize that your tire was not where you were told it would be and we assure you that this will not happen again. We hope you have a wonderful day. -Your Lexus of Marin team

July 31, 2015

Excellent I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the More

by wsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (detailing center)
June 03, 2015

Lexus RX330 On 5/27th I brought my Lexus RX330 for service to the Lexus of Marin Repair Shop as the Check Engine Light was on and VSC light. After the car was di More

by cyngogyrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Burkhardt (Svc Mgr.) & Mike Mueller (Svc Mechanic
May 30, 2015

The service by Michael in the detailing area was incredible. I went into the detailing are because I was not having any luck removing grease from my interior. I came by just to ask a question on how to clean it, More

by carclean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
May 28, 2015

My Children's shuttle Fir my birthday present I treated myself to a full detail from Lexus of Marin. Being a Soccer, baseball, basketball Mom I apologized profusely to the More

by beachluv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike or Michael
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