123 Reviews of Lexus of Marin - Service Center
Superior costumer service Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Gre Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Great people to deal with! More
Great service. I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top o I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top of their tasks. More
New to Lexus We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, courteous and professional and are appreciating the choice that we made. More
recall service for airbag I've used this service center since I purchased my 2007 Lexus from Marin Lexus and found them to be reliable, courteous and professional. My daughter I've used this service center since I purchased my 2007 Lexus from Marin Lexus and found them to be reliable, courteous and professional. My daughter also purchased a Lexus from this dealership and uses this service center. More
Service and Recall Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we never go anywhere else. More
Unhappy with service communication I was told I had a nail in my tire. The tire was not leaking air and I was told that the tire would be placed in the trunk as a spare. When I went t I was told I had a nail in my tire. The tire was not leaking air and I was told that the tire would be placed in the trunk as a spare. When I went to the tire shop, it was not in the trunk. Furthermore, I had just had my tires checked and they were all fine. I had to buy a new tire.. More
Excellent I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure. Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work. I would not hesitate to recommend Michael for any detailing needs. More
Lexus RX330 On 5/27th I brought my Lexus RX330 for service to the Lexus of Marin Repair Shop as the Check Engine Light was on and VSC light. After the car was di On 5/27th I brought my Lexus RX330 for service to the Lexus of Marin Repair Shop as the Check Engine Light was on and VSC light. After the car was diagnose it was found that the cylinder #4 had a misfire therefore requiring a replacement. Once the work was completed and returned, I went home and started my car the next morning and the light came on again. I called Lexus Representative to inform them that day and returned the car. Once the diagnose was completed I was informed that my engine would require a total replacement as the coolant had gone into the engine which had a crack and the piston blew a rod therefore not allowing the engine to function. Needless to say from the 1st diagnostic to the 2nd I was taken back and upset as this became a BIG nightmare for me. Sidebar: I had just finally paid my last car note in January 2015 and thought I would be able to enjoy my car for a while by keeping it maintained. As a result, I wish to extend a BIG thank you for the professional manner your team demonstrated in assisting me in my major road block for the repair of my damaged engine. I can truly say that Peter Burkhardt (Service Manager) and Mike Mueller (Service Mechanic) went the extra mile to ensure that my nightmare could be lighten by finding a preowned engine to replace and the out of pocket expense to be workable. Usually for a female it’s discouraging in dealing with car repairs as we are not as experience in that spectrum however Peter not only explained the situation but asked me to come down to see the damaged engine. Mike was another blessing to locate an engine that could be used to replace it. I can truly say everything associated with repairing my vehicle was a good experience that is exceptional in the world we live in today. Because of my experience I would not hesitate to recommend your company to anyone that needs the service your company performs. Cynthia Fernandez More
The service by Michael in the detailing area was incredible. I went into the detailing are because I was not having any luck removing grease from my interior. I came by just to ask a question on how to clean it, I went into the detailing are because I was not having any luck removing grease from my interior. I came by just to ask a question on how to clean it, product needed, etc. Michael not only answered the questions I had but took the time to actually clean the problem areas. His customer service was incredible and will be a big factor in my future recommendations of Lexus of Marin. More
My Children's shuttle Fir my birthday present I treated myself to a full detail from Lexus of Marin. Being a Soccer, baseball, basketball Mom I apologized profusely to the Fir my birthday present I treated myself to a full detail from Lexus of Marin. Being a Soccer, baseball, basketball Mom I apologized profusely to the gentleman (Mike or Michael) at that state of my car. He just laughed it off and reassured me he would take care of it. And boy did he ever. My car looked amazing. I "almost" didn't want to let me kids back into the car. I've now decided my car is going to get detailed more than once a year! Thank you for doing such a great job! Gretchen S. More