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Lexus of Marin
San Rafael, CA
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 464 reviews
October 09, 2017
Willie is the best! Willie makes forking over "hundreds of dollars" to up keep my Lexus easy. He's personable and very accommodating. Owning a luxury car is tough, Will Willie makes forking over "hundreds of dollars" to up keep my Lexus easy. He's personable and very accommodating. Owning a luxury car is tough, Willie makes it OK. In general, they do a great job on ones car. More
by Neners2002
Employees Worked With
Willie
October 06, 2017
Prompt and Courteous Service 10,000 Mile Service- done quickly and professionally. Appreciated the prompt attention. Car returned well within estimated time. Comfortable lounge a 10,000 Mile Service- done quickly and professionally. Appreciated the prompt attention. Car returned well within estimated time. Comfortable lounge area for waiting. Best part, was service department called me to book appointment, rather than the other way around! More
by GMD
Employees Worked With
Wilfredo Ortiz Perez
September 29, 2017
Complimentary 6-months service Expected a quick 30-minute service, after all, it is complimentary; instead received an almost 2 hour thorough service job including cleaning the vehi Expected a quick 30-minute service, after all, it is complimentary; instead received an almost 2 hour thorough service job including cleaning the vehicle. Very pleased with their thoughtful and careful service. More
by Sonoma Rocks
Employees Worked With
LaVonne. Gillette
August 06, 2017
Great experience My experience was perfect after talking to sales people and managers I felt they were doing their best to help me get the right car at the right price My experience was perfect after talking to sales people and managers I felt they were doing their best to help me get the right car at the right price. We got along and there was no pressure selling which I hate. Thank you Lexus. More
by sirburm
Employees Worked With
LaVonne. Gillette
June 12, 2017
Terrific service experience This is a great service department . . . especially if you are lucky enough to get Willy as your Service Advisor! He is knowledgeable and very helpfu This is a great service department . . . especially if you are lucky enough to get Willy as your Service Advisor! He is knowledgeable and very helpful. More
by J. Pearson
Employees Worked With
Willy
June 08, 2017
Great Mileage Service If you want to get service from a Lexus Dealer, this is the place to go. They are friendly, knowledgeable, and provide great service. You can wait If you want to get service from a Lexus Dealer, this is the place to go. They are friendly, knowledgeable, and provide great service. You can wait for your car in the showroom where they provide you with coffee, drinks, donuts, bagels & cream cheese. You can get a free shuttle ride home for those longer repairs, or get a free loaner car if you need your own transportation while they work on your car. I have consistently chosen this dealership over other mechanics because of their great service. More
by robertlevin
Employees Worked With
Len Temple
June 07, 2017
Friendly and efficient people. Friendly and nice people. All work was explained and completed on time. My car was ready and washed on time. Thanks. Nice coffee and bagel area. Friendly and nice people. All work was explained and completed on time. My car was ready and washed on time. Thanks. Nice coffee and bagel area. More
by chas
Employees Worked With
Len Temple, LaVonne. Gillette
May 31, 2017
Superior costumer service Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Gre Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Great people to deal with! More
by Grishasf
Employees Worked With
Gino
May 18, 2017
Great service. I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top o I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top of their tasks. More
by Michelle428
Employees Worked With
LEN TEMPLE
May 15, 2017
New to Lexus We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, courteous and professional and are appreciating the choice that we made. More
by Lynnette & Greg Bertelli
Employees Worked With
A sales rep working on the following Sunday. We were trying to hunt down documents that we left in the loaner car, LaVonne. Gillette
