Lexus of Marin

Lexus RX330 On 5/27th I brought my Lexus RX330 for service to the Lexus of Marin Repair Shop as the Check Engine Light was on and VSC light. After the car was di On 5/27th I brought my Lexus RX330 for service to the Lexus of Marin Repair Shop as the Check Engine Light was on and VSC light. After the car was diagnose it was found that the cylinder #4 had a misfire therefore requiring a replacement. Once the work was completed and returned, I went home and started my car the next morning and the light came on again. I called Lexus Representative to inform them that day and returned the car. Once the diagnose was completed I was informed that my engine would require a total replacement as the coolant had gone into the engine which had a crack and the piston blew a rod therefore not allowing the engine to function. Needless to say from the 1st diagnostic to the 2nd I was taken back and upset as this became a BIG nightmare for me. Sidebar: I had just finally paid my last car note in January 2015 and thought I would be able to enjoy my car for a while by keeping it maintained. As a result, I wish to extend a BIG thank you for the professional manner your team demonstrated in assisting me in my major road block for the repair of my damaged engine. I can truly say that Peter Burkhardt (Service Manager) and Mike Mueller (Service Mechanic) went the extra mile to ensure that my nightmare could be lighten by finding a preowned engine to replace and the out of pocket expense to be workable. Usually for a female it’s discouraging in dealing with car repairs as we are not as experience in that spectrum however Peter not only explained the situation but asked me to come down to see the damaged engine. Mike was another blessing to locate an engine that could be used to replace it. I can truly say everything associated with repairing my vehicle was a good experience that is exceptional in the world we live in today. Because of my experience I would not hesitate to recommend your company to anyone that needs the service your company performs. Cynthia Fernandez More

Great experience I had a great experience buying my Toyota Prius C at Lexus of Marin. Greg Healey was very helpful and made the process of making my first car purchase I had a great experience buying my Toyota Prius C at Lexus of Marin. Greg Healey was very helpful and made the process of making my first car purchase go very smoothly. I got a great price for it and I'm very happy with my purchase! More

Positive Experience I came in looking for a new car, something I have always found stressful. But this time I was pleasantly surprised. I have never owned a Lexus so I ha I came in looking for a new car, something I have always found stressful. But this time I was pleasantly surprised. I have never owned a Lexus so I had lots of questions for the sales rep Michele. She was great. Very professional and knowledgeable. She made the whole car shopping experience easy. More

Excel ant. Easy friendly I had one the best experience buying car til now at Lexus of Marin when I purchased my 2015 Rx350 everything was very smooth and easy my Sales perso I had one the best experience buying car til now at Lexus of Marin when I purchased my 2015 Rx350 everything was very smooth and easy my Sales person Jason golpad was the most pleasant to work with. Thank you Jason More

The service by Michael in the detailing area was incredible. I went into the detailing are because I was not having any luck removing grease from my interior. I came by just to ask a question on how to clean it, I went into the detailing are because I was not having any luck removing grease from my interior. I came by just to ask a question on how to clean it, product needed, etc. Michael not only answered the questions I had but took the time to actually clean the problem areas. His customer service was incredible and will be a big factor in my future recommendations of Lexus of Marin. More

Jason Golpad is a Pro Jason Golpad was terrific. His patience, professionalism and knowledge of the brand were instrumental in my choosing to lease the new NX 200t. I was n Jason Golpad was terrific. His patience, professionalism and knowledge of the brand were instrumental in my choosing to lease the new NX 200t. I was new to LEXUS, having been a German car enthusiast for almost 5 decades, and it would have been easy for a less experienced salesperson to knock BMW and Mercedes, but Jason merely impressed me with what LEXUS is. He is a real asset both for the dealership AND the consumer, and I would definitely send friends and family to him. More

Great experience at Lexus of Marin It took us more than 2 months to finally choose the right car for us. Our dealer rep, Michelle was extremely patient and helpful in helping us sort t It took us more than 2 months to finally choose the right car for us. Our dealer rep, Michelle was extremely patient and helpful in helping us sort through all of the options and questions we had week after week. There was absolutely no pressure for us to make any decisions which ultimately led to a very positive experience after it was all said and done. So happy we went with Lexus of Marin. I would recommend this dealership/team to anyone looking for a positive car-buying experience. More

Open and professional I worked with this dealership during a process where I looked at several different makes of car and different dealerships as I researched and evaluate I worked with this dealership during a process where I looked at several different makes of car and different dealerships as I researched and evaluated what was best for me. During the course of my search, the sales people here were friendly, informative, open to my process and helpful. They acted in a professional manner and accommodated my particular method of searching. When the time came to decide, they showed patience as I told them when I would make my decision and how I would do so. I was primarily in touch with the sales person, with the aid of her manager, and was contacted by the GM who offered his assistance. All in all, a pleasant and efficient experience, which ended in my buying a vehicle. I have dealt with dealers across the spectrum for a number of years. Although I have chosen to buy a Lexus on several,occasions, I have chosen not to as well. The service and customer care in sales and service have generally been maintained at a high level, especially at this dealership. More

My Children's shuttle Fir my birthday present I treated myself to a full detail from Lexus of Marin. Being a Soccer, baseball, basketball Mom I apologized profusely to the Fir my birthday present I treated myself to a full detail from Lexus of Marin. Being a Soccer, baseball, basketball Mom I apologized profusely to the gentleman (Mike or Michael) at that state of my car. He just laughed it off and reassured me he would take care of it. And boy did he ever. My car looked amazing. I "almost" didn't want to let me kids back into the car. I've now decided my car is going to get detailed more than once a year! Thank you for doing such a great job! Gretchen S. More

Flawless! I am on my 4th car which is painted black and through my many years of caring for my "babies" I have found out, the hard way, that many businesses do I am on my 4th car which is painted black and through my many years of caring for my "babies" I have found out, the hard way, that many businesses do NOT know how to properly detail these beauties. Then I came across Michael, in the Lexus detail department. WOW! Not only does he know EXACTLY how to make my baby shine with no streaks or swirl marks he made the paint look brand new. He pays attention to every detail and it is clear to me he loves what he does. I HIGHLY recommend you take your "baby" to Michael...and let him work his magic, you will not be disappointed. More