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Lexus of Marin
San Rafael, CA
449 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 449 reviews
June 08, 2017
Great Mileage Service If you want to get service from a Lexus Dealer, this is the place to go. They are friendly, knowledgeable, and provide great service. You can wait If you want to get service from a Lexus Dealer, this is the place to go. They are friendly, knowledgeable, and provide great service. You can wait for your car in the showroom where they provide you with coffee, drinks, donuts, bagels & cream cheese. You can get a free shuttle ride home for those longer repairs, or get a free loaner car if you need your own transportation while they work on your car. I have consistently chosen this dealership over other mechanics because of their great service. More
by robertlevin
Employees Worked With
Len Temple
June 07, 2017
Friendly and efficient people. Friendly and nice people. All work was explained and completed on time. My car was ready and washed on time. Thanks. Nice coffee and bagel area. Friendly and nice people. All work was explained and completed on time. My car was ready and washed on time. Thanks. Nice coffee and bagel area. More
by chas
Employees Worked With
Len Temple, LaVonne. Gillette
May 31, 2017
Superior costumer service Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Gre Lexus of Marin treats their costumers like family. They provide A+ costumer service and will resolve your issues and concerns one way, or another. Great people to deal with! More
by Grishasf
Employees Worked With
Gino
May 18, 2017
Great service. I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top o I have been servicing my car at Lexus Marin for three years. Booking service is easy; loaner car is convenient; staffs are knowledgeable and on top of their tasks. More
by Michelle428
Employees Worked With
LEN TEMPLE
May 15, 2017
New to Lexus We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, We are new to Lexus ownership; our prior vehicles were BMW. We have had great experiences with Lexus so far. We find this dealership to be reliable, courteous and professional and are appreciating the choice that we made. More
by Lynnette & Greg Bertelli
Employees Worked With
A sales rep working on the following Sunday. We were trying to hunt down documents that we left in the loaner car, LaVonne. Gillette
May 05, 2017
recall service for airbag I've used this service center since I purchased my 2007 Lexus from Marin Lexus and found them to be reliable, courteous and professional. My daughter I've used this service center since I purchased my 2007 Lexus from Marin Lexus and found them to be reliable, courteous and professional. My daughter also purchased a Lexus from this dealership and uses this service center. More
by yankee 2
Employees Worked With
Willie
April 13, 2017
Service and Recall Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we never go anywhere else. More
by Paula C
Employees Worked With
Andy, Maurice, everyone was very helpful.
April 11, 2017
Unhappy with service communication I was told I had a nail in my tire. The tire was not leaking air and I was told that the tire would be placed in the trunk as a spare. When I went t I was told I had a nail in my tire. The tire was not leaking air and I was told that the tire would be placed in the trunk as a spare. When I went to the tire shop, it was not in the trunk. Furthermore, I had just had my tires checked and they were all fine. I had to buy a new tire.. More
by May
Employees Worked With
Service employee
July 31, 2015
Excellent I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure. Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work. I would not hesitate to recommend Michael for any detailing needs. More
by wsm
Employees Worked With
Michael (detailing center)
July 06, 2015
Wouldnt hesitate to shop for another car besides here! They made shopping for a car easy an fast. At first we couldn't close a deal but before you know it they locked me in called me up an offered me a dea They made shopping for a car easy an fast. At first we couldn't close a deal but before you know it they locked me in called me up an offered me a deal I couldn't refuse. I was very satisfied. I love my new LEXUS! More
by lexus buyer
Employees Worked With
Jami Capps
