Lexus of Marin

Chris Morataya is wonderful Chris was excellent in all respects. He was honest and thorough in informing us about all aspects of our transaction. Once we received the new car he Chris was excellent in all respects. He was honest and thorough in informing us about all aspects of our transaction. Once we received the new car he patiently taught us everything we needed to know about the car’s operation and features. He even followed up with a phone call to ask if there was any further way he could serve us. Couldn’t be better! More

William exemplified what a Manager should be. He gives you 110 % undivided attention and ensures he delivers the best experience and customer service. Thank you! you 110 % undivided attention and ensures he delivers the best experience and customer service. Thank you! More

Great serve from sales manager, Wil Smith!! We love our new Lexus nx. He spent hours with us getting paper work done and giving us a good car orientation. new Lexus nx. He spent hours with us getting paper work done and giving us a good car orientation. More

Good People; poor car of car. When I picked up my new Lexus, thee were dents and scratch marks on the rear door on the passenger side. Now I'll have to make a return visit and use When I picked up my new Lexus, thee were dents and scratch marks on the rear door on the passenger side. Now I'll have to make a return visit and use a loaner car while the damage is repaired. This is the 2nd time that my car has been damaged while at the Lexus of Marin dealer. More

quoted me two lexus es300h thru email and text. when i went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they told me it's a human mistake and can not hornor the price. wasted few hours of my valuable time. More

I bought 2010 lexus RX 450H there were rear trunk was not opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issue opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issues I found 1st map is not updated and 2nd is the lexus has very pet odor . On that day I have seen all the window glass was open now I understand why they leave it open . Dealer never mention about bad odor either online or sales person . My wife has allergic and everyday she has to take nasal drop and Claritin. If she can’t drive without medication or have to leave window open .I bought it from dealer because I thought it will be up to date but I was wrong . What a bad days.for me. During the paper work I asked about hybrid battery he told me , he never seen Bad hybrid battery. What a joke I called this morning about the issues but they transfer call two times and hang of the phone but no one call me back . More

Stellar Experience Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was comfortable with all aspects of the service process...and completed their servicing on schedule. First class, customer-centric process all the way around. More

Excellent experience Tony Abizeid was a pleasure to work with. He is very knowledgeable and responsive which is very important to me. He even responded to me on his days Tony Abizeid was a pleasure to work with. He is very knowledgeable and responsive which is very important to me. He even responded to me on his days off. Couldn't have asked for a better experience. Great team out there. Thank you!! More

Eric was very helpful and professional. I have been coming here for years and everyone has been very nice to me. They always take their time to explain what the issues are to my vehicle. I highly re coming here for years and everyone has been very nice to me. They always take their time to explain what the issues are to my vehicle. I highly recommend to use ask for Eric to assist you. More

Very good diagnostic of root cause of problem and quick turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. More