Lexus of Marin

Fantastic When I purchased my first previously owned RX300 in 2003 it had 30K miles on it. I have driven it for 17 years and put 256K miles on it. 2 weeks ago When I purchased my first previously owned RX300 in 2003 it had 30K miles on it. I have driven it for 17 years and put 256K miles on it. 2 weeks ago it lost its transmission. I knew I had to finally get another car. I looked on line and was so confused. I called San Rafael Lexus and made an appointment to come in. I told them what I needed and could afford. They showed me exactly what I was asking for. Everyone was so nice no hard sell, no trying to up-sell me. In the past I have sent 3 friends to San Rafael Lexus to buy the SUV's. One of my friends is on her second. I think this is the best car ever made. I am loving my 2010-R350. It feels like a brand new car. More

Well I purchased a 2014 RX350 Lexus back in 2017. The car was Certified which means it should be worthwhile. But the vehicle has been the worse sales I've ever had in all the years I've invested and purchase was Certified which means it should be worthwhile. But the vehicle has been the worse sales I've ever had in all the years I've invested and purchased of a vehicle being a driver. I have owned Honda's, Toyota's, Volkswagen's, etc., and I own 2 classic cars a 68 and a 69 and I have not face or deal with any issues such as. When people trust you and come onto your lot to invest as much as I did, that is where you give me the best and not your lemon type crap. I am still paying for the vehicle and you HAVE NOT satisfy my purchase of your vehicle. More

Fantastic! I give Lexus of Marin the highest rating overall. Our experience was great From the start. Outstanding website, follow ups, dealership, associates, and cars, and especially our Sales Associ overall. Our experience was great From the start. Outstanding website, follow ups, dealership, associates, and cars, and especially our Sales Associate William Morris!! Highly professional business and treatment. We were informed all about the vehicle and purchase options. Personal attention all day - and we found and purchased exactly what we needed and wanted! More

Willie at service was great .I received a loaner car without asking and my car came back clean as ever .the service department at most places is usually like going to a dentist not at Lexus of Marin without asking and my car came back clean as ever .the service department at most places is usually like going to a dentist not at Lexus of Marin More

I’ve never had any other better experience than with Lexus of Marin dealership. They know how to listen and they gave me the best deal ever. I will recommend them ti all my friends and family. The best Lexus of Marin dealership. They know how to listen and they gave me the best deal ever. I will recommend them ti all my friends and family. The best customer service experience you’ll ever get. More

Great Service! Great service, prompt attention. Even cleaned my car inside and outside and it was raining outside!!! Picked-up and returned car! Now that’s great ser Great service, prompt attention. Even cleaned my car inside and outside and it was raining outside!!! Picked-up and returned car! Now that’s great service! Thank you Eric and the Lexus Team. More

Excellent Experience! William is the BEST!! Love my Lexus GX!! He solves all the problems and is available by phone after the sale to answer questions. Thanks Will! William is the BEST!! Love my Lexus GX!! He solves all the problems and is available by phone after the sale to answer questions. Thanks Will! More

Excellent service & professionalism by CarloI always ask Excellent service & professionalism by Carlo I always ask if he is working so I can work with him when I bring my car in for service. Excellent service & professionalism by Carlo I always ask if he is working so I can work with him when I bring my car in for service. More

Good People - Positive Energy - Excellent Experience Starting with online text and then email communication with Lark, and finishing with Michelle and the finance manager (was that Bowen?). From start to Starting with online text and then email communication with Lark, and finishing with Michelle and the finance manager (was that Bowen?). From start to finish my experience with this team was the best I've had with any car dealer. First I did all of the preliminary shopping and pricing online and via text and email. This was new for me, and I felt cautious. But Lark was responsive, reassuring and helpful. Then, when I went to the dealership, everything was exactly as promised. I left with a beautiful, like-new pre-owned BMW. I must add that the teamwork and positive energy in this place is evident everywhere. Even team members not directly connected to my transaction offered help and feedback during the process. These are good people. More

Excellent customer service I got a RX450H from Lexus of Marin. The salesperson, Junior Garcia, is a very nice guy. He is humble and kind. He professionally and patiently expl I got a RX450H from Lexus of Marin. The salesperson, Junior Garcia, is a very nice guy. He is humble and kind. He professionally and patiently explained to me the function and usage of every feature in the car. He also help me set up Lexus Enform Remote after the deal was done. I would highly recommended him to you. The finance manager, Ian Haslebacher, is very good, too. Not pushy and well-prepared, he made me feel comfortable to say no to the options that I did not want to get. Overall speaking, it was an impressive car buying experience. More