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Lexus of Marin
San Rafael, CA
449 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 449 reviews
May 21, 2020
Service Lexus picked up my car at home, serviced it, and delivered it back to my home. That's going the extra mile in these difficult times! Lexus picked up my car at home, serviced it, and delivered it back to my home. That's going the extra mile in these difficult times! More
by BP
Employees Worked With
Len Temple, LaVonne. Gillette
May 11, 2020
Outstanding Service Always The service was prompt, professional and very convenient. The service manager called to schedule an appointment, they brought a loaner to my house wh The service was prompt, professional and very convenient. The service manager called to schedule an appointment, they brought a loaner to my house while picking up my car, performed a service and brought the car back. Excellent service! More
by annie_schlabs
Employees Worked With
Wilfred Ortiz
April 28, 2020
New car in one day Will was fantastic...knowledgeable, friendly, helpful and responsive...you're lucky to have him! Sale was quick and easy and he delivered it to my hom Will was fantastic...knowledgeable, friendly, helpful and responsive...you're lucky to have him! Sale was quick and easy and he delivered it to my home.. More
by Mohicans62
Employees Worked With
Will
April 24, 2020
Had a problem with my lease and got the run around and calls not returned. Lexus Financial tried to help but got the run around as well. I had to open a case with corporate. They are excellent but I waste calls not returned. Lexus Financial tried to help but got the run around as well. I had to open a case with corporate. They are excellent but I wasted maybe 7 hours on a problem I did not create. Stay away unless you want to be frustrated to death. More
by Kjacobelli
Employees Worked With
Leasing
April 23, 2020
Was greeted the moment I drove in Everything about Lexus of Marin embodies friendliness. Employees in the service department seem genuinely happy to be there. I was greeted with a smil Everything about Lexus of Marin embodies friendliness. Employees in the service department seem genuinely happy to be there. I was greeted with a smile and folks were courteous and friendly throughout the visit. More
by ddrake52
Employees Worked With
Jeffrey
April 23, 2020
Service and new tires Len was very helpful and the work was all completed the same day. The GPS was also updated so that directions and maps are current Len was very helpful and the work was all completed the same day. The GPS was also updated so that directions and maps are current More
by L
Employees Worked With
Len
April 21, 2020
Excellent service as in the past Lexus does a great job and the amenities such as the free loaner make getting the car serviced painless. Coming back to a clean car is also a welcome Lexus does a great job and the amenities such as the free loaner make getting the car serviced painless. Coming back to a clean car is also a welcome perk. More
by npjudie
Employees Worked With
Eric.Sin
April 19, 2020
Very, very nice people at this dealership. Kind and respectful. The process of purchasing my new Lexus went very smoothly and I highly recommend Lexus of Marin! respectful. The process of purchasing my new Lexus went very smoothly and I highly recommend Lexus of Marin! More
by MMiller
Employees Worked With
LaVonne. Gillette
April 18, 2020
The service is outstanding I have been using Lexus of Marin since I purchased by certified used Lexus in 2002. For 18 years I have driven from Berkeley to Marin for servicing. A I have been using Lexus of Marin since I purchased by certified used Lexus in 2002. For 18 years I have driven from Berkeley to Marin for servicing. Although the cost is higher than local service shops, I trust the Marin dealership and that means a lot. They have never disappointed in coming through with outstanding as well as personal service! More
by dlaflamme7
Employees Worked With
Eric
April 18, 2020
Very Professional We were VERY happy with the service we received from the service department. Willie was our service rep and he was helpful, knowledgeable and kept hi We were VERY happy with the service we received from the service department. Willie was our service rep and he was helpful, knowledgeable and kept his commitments to us. More
by Sonoma
Employees Worked With
Willie and unfortunately I did not get the young man's name who delivered our car. He was very polite and represented the dealership very well.
