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Lexus of Marin
San Rafael, CA
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 457 reviews
August 30, 2020
I have been a customer of Lexus of Marin for a few years now. I have had two different cars and up until recently my experienced was impeccable with them. I recent spoke with Quynh Pham and expressed my i now. I have had two different cars and up until recently my experienced was impeccable with them. I recent spoke with Quynh Pham and expressed my interest in switching my current lease vehicle to another one. At the time he was extremely helpful gave me a print out of the price and said I only needed to put down $1,500 down and continued with the same payment including the warranty on the tires and service for the next four years. I told him I would think about it and let him know. The next day I contacted him left a message letting him know I was ready to make the switch. I did not hear back from him so I proceeded to leave another message via phone and emails, but never heard back from him. As a result, I called the sales department and went to the dealership in person and expressed my interest in switching t the car. I never received a call back for three consecutive weeks. I was feeling as if my businesses was not important because they were not going to make $$$ with my transaction. Finally I was able to speak to Jonathan not because he called me but because I insisted and I made the call. He said that he wasn’t sure if the price would include the warranty so I nicely asked him “can you please speak with Quynh Pham, the general manager since he quoted me differently.” I wanted to know why the change since I am not in the business of selling cars I don’t know much and I simply wanted to know why. To this date, he never returned my called. Finally I called again and he clearly told me “we can’t give you that price any more.” So I asked “why not?” He said, prices change every month.but I said to him “we are still in August and I have been inquiring about this car since the beginning of the month. At that moment I was extremely frustrated by the way I had been treated. Really? For three consecutive weeks my messages were never returned. Yess I was upset and I left a very angry message to Quynh saying I was not an ignorant person to be treated that way, as I felt I was treated with so much disrespect and I further said “I hold a PhD just to let t know I was not an ignorant person . I finally received a call back not until I finally exploded and general manger Quynh Pham in a sarcastic manner said “I think is great that you have a PhD and is fine if you don’t want to do business with us. I did apologize and asked him, how would you feel if you were in my place? My feelings were never validated. He than said, car prices change on a daily basis, a different story from Jason. I am not a car sales person and I can understand that prices change on a daily basis but a phone call would have been nice letting me know what was happening. Instead I feel like my business was not good enough and since I am not a white rich person from Marin county my business was was not good enough. I live in Richmond, Ca an area where the working class people live. More
by marazul777
Employees Worked With
Quynh Pham
August 30, 2020
Outstanding customer service as always. When ever I call for a service appointment I am treated as a valued customer and all my concerns are addressed. for a service appointment I am treated as a valued customer and all my concerns are addressed. More
by Sgazal
Employees Worked With
Willy Ortiz, LaVonne. Gillette
August 12, 2020
I have all service on my 2013 ES350 done at Lexus of Marin. Friendly and efficient. Use of a loaner and the free car wash are much appreciated. Marin. Friendly and efficient. Use of a loaner and the free car wash are much appreciated. More
by Nsblsb97
Employees Worked With
LaVonne. Gillette
August 12, 2020
Quality Service for my Lexus I was very pleased with the 40,000 mile service for my 2015 Lexus NX 200T. They even buffed out a scratch and washed my car nicely. Len my Service A I was very pleased with the 40,000 mile service for my 2015 Lexus NX 200T. They even buffed out a scratch and washed my car nicely. Len my Service Advisor was super. More
by ggener
Employees Worked With
Len Temple
August 04, 2020
Excellent Car Service Advisor My car service advisor is Eric Sin. I brought my car in for oil change. I explained to Eric my car other problems. Eric assured me that he would have My car service advisor is Eric Sin. I brought my car in for oil change. I explained to Eric my car other problems. Eric assured me that he would have the issues checked. Thank you for understanding my concern about my car.. I pick up my car and it sounded so much better after the service was done.. I really appreciate Eric's professionalism and expertise. My car has over 350,000 miles. In the past, Eric recommended parts that my car needed to be replaced including the wheels so that I could have a safe car to drive. He also made sure the costs would meet my budget. Thank you very much Eric. Also thanks to John who helped me to tighten up my car seat and added a screw to secure the inside of my car trunk. More
by cargal
Employees Worked With
Eric Sin, John, Receptionist
August 02, 2020
Very professional and loved how they sanitized all cars before and after! It was very busy that morning but they all worked together to be as quick as possible to check you in. before and after! It was very busy that morning but they all worked together to be as quick as possible to check you in. More
by Hanley
Employees Worked With
Jeffrey
July 21, 2020
Being a busy person, I was looking for a car directly after work. It was amazing how bad people treat you coming in from a union carpenter job. Not these guys! They are respectful and nice. I bought my c after work. It was amazing how bad people treat you coming in from a union carpenter job. Not these guys! They are respectful and nice. I bought my car here and I bring it here for maintenance. In a pinch, I once went somewhere else. Never again. These guys are great. More
by soultrip12
Employees Worked With
LaVonne. Gillette
July 15, 2020
Dedicated to making great cars and happy customers Lexus of Marin did a great job servicing the vehicle today and Service Manager Len is a tribute to the organization! You have a loyal customer. Lexus of Marin did a great job servicing the vehicle today and Service Manager Len is a tribute to the organization! You have a loyal customer. More
by Tim
Employees Worked With
Len, LaVonne. Gillette
July 12, 2020
RX350 purchase Hate the process of buying cars and I negotiate contracts for a living, but found they made the process stress free. Friends told me to look at other Hate the process of buying cars and I negotiate contracts for a living, but found they made the process stress free. Friends told me to look at other dealerships since Marin is the affluent area of the Bay and they don't need to deal. I found William one of the most knowledgeable car folks around. I deal with sales people all day and you can tell who knows their "stuff" and passionate about their products they sell. William knew the cars inside and out and the trends going on. I did shop around just to get price points and called 2 other local dealers and did get a price lower. I was hoping Marin could match as wanted to give them the sale and to my surprise they did. Anyway, they were also able to find a loan comparable to my credit union as well. More
by dreamcar
Employees Worked With
William Morris
