Lexus of Marin
San Rafael, CA
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One of the worst dealers out there ! Had my credit pulled several times, got the finance I needed , had the car chosen and when I was supposed to sign and pick up the car the following day , I got the follow several times, got the finance I needed , had the car chosen and when I was supposed to sign and pick up the car the following day , I got the following text message " I am sorry but your car was sold last night by mistake " and unfortunately we don't have a hybrid replacement . My credit dropped almost 80 points because of all the inquiries and they didn't do anything to help with the situation. Terrible, terrible experience. More
The whole sales team is very professional and easy to work with, making the whole car purchasing experience ready pleasant. Their customer service is excellent! work with, making the whole car purchasing experience ready pleasant. Their customer service is excellent! More
I would strongly recommend Lexus of Marin services. They are very friendly, they are very on much on time with a service, they have good quality work, they clean the vehicle (in other places you have to pay are very friendly, they are very on much on time with a service, they have good quality work, they clean the vehicle (in other places you have to pay for this), they are reasonably price and they offer loaner vehicles if service is for more than 2 hours. Good job Lexus of Marin More
Great experience! Willy Ortiz is wonderful and the best there is! Always a pleasure to work with him and the other staff. The technician was exceptional also!!!!!!! there is! Always a pleasure to work with him and the other staff. The technician was exceptional also!!!!!!! More
Rigo & Lupe were fantastic! They were beyond my expectations. Ian, made our financial experience smooth and clear. It was our first experience with the Lexus team. Thank you so much. Lupe was court expectations. Ian, made our financial experience smooth and clear. It was our first experience with the Lexus team. Thank you so much. Lupe was courteous and kind. More
As always, my service advisor Len is the best, he listens and always makes me feel comfortable. The loaner car was available in no time, in and out and problem solved. Highly recommended service. and always makes me feel comfortable. The loaner car was available in no time, in and out and problem solved. Highly recommended service. More
Great customer service, Khris Morataya was very helpful courteous and kind very happy with his service great customer experience he cares so much about his customers courteous and kind very happy with his service great customer experience he cares so much about his customers More
Michelle and Tony were outstanding in their customer service and product knowledge. The Service Department was also efficient and provided great service. Thank you Lexus Marin. service and product knowledge. The Service Department was also efficient and provided great service. Thank you Lexus Marin. More
I bought my LX470 at this dealership in 1998 and have been very satisfied with this dealership and it’s service department ever since. Now, if the GX was anywhere near the vehicle my LX was I’d be a hap been very satisfied with this dealership and it’s service department ever since. Now, if the GX was anywhere near the vehicle my LX was I’d be a happy owner. More