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Lexus of Madison

Middleton, WI

5.0
206 Reviews

8000 Airport Road

Middleton, WI

53562

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Showing 206 reviews

April 08, 2022

I had a very disappointing experience buying a used Tesla at Lexus of Madison. First, they need to be more upfront about the conditions of their used cars. I was driving 2.5 hours to purchase this car, so More

by ANN14
Recommend Dealer
No
Employees Worked With
Anthony
Apr 09, 2022 -

Lexus of Madison responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Lexus of Madison and would like the opportunity to discuss your Tesla purchase and communication with our Sales Team. Can you please send your contact information to me? I look forward to hearing from you. Nate Riesen General Manager Lexus of Madison Nriesen@penskeautomotive.com

Apr 10, 2022 -

ANN14 responded

Hi Nate, Since I purchased this car from Lexus of Madison less than two weeks ago, you have all of my contact info: phone number & email address, so if you want to talk to me you don't have to post it online, just pick up the phone or email me. I received both texts & emails after the purchase thanking me for the chance to serve me, but when I replied back about how dissatisfied I was with that service, there was no response. I thought the days of car dealerships being less than upfront were behind us. When Anthony gave me a quote for my trade in, he insisted that Lexus of Madison would have to repair a dent by the gas tank cover, which would be costly and replace the tires since they were the original tires on my 2016 Nissan Rogue, hence the low ball offer. Then I see my car for sale on your website with old tires and the scratch clearly visible . You maybe spent $20 to replace the windshield wipers and fill the tires with nitrogen. According to The National Automobile Dealers Association (NADA) reports that the average gross profit for a used car is $2,337. You're really going to ruin the curve when you sell my car for $5,600.00 more than what you paid for it. Ann Schmidt

December 02, 2021

Superior service. All I expect from Lexus and more. Days after purchasing a 2018 ES350 on Nov. 22, the radio/nav/media died. Had to purchase it elsewhere bc inventory is so tight. I took it to Lexus of M More

by KChung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas, service.
Dec 03, 2021 -

Lexus of Madison responded

Hello! Thank you so much for the positive feedback and we are very happy to learn our Service Team provided you with outstanding customer service, getting your repairs taken care of under warranty and going above and beyond to make sure you were taken care of. We appreciate your business here at Lexus of Madison.

July 22, 2021

Excellent Service. Although no one came out to help at first, after I was helped the staff was very friendly and helpful with purchasing a car! More

by alexstedman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Ortega
Jul 22, 2021 -

Lexus of Madison responded

Hi Alex, Thank you for your positive review. We are happy that you received excellent and helpful service with your buying experience. We take on board your feedback about being greeted. Enjoy your purchase and thank you for choosing Lexus of Madison.

July 01, 2021

Awesome salesman and all the people we dealt with!! Friendly More

by Institches1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 02, 2021 -

Lexus of Madison responded

Thank you for the positive feedback! We are happy to know that our Sales Team was friendly and helpful, and we hope that you will continue to visit us at Lexus of Madison!

Jul 03, 2021 -

Institches1979 responded

Anthony was our salesman and Carlos helped with the electronics and how to use them. My husband doesn't use electronics but he was able to show me everything. That is because Lexus of Madison took all the time he needed to understand everything. Thank you again!

June 29, 2021

It’s always a pleasant experience at Middleton Lexus. Would highly recommend. Customer service, and service are always great. More

by elliem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Ortega, Kevin Bossenbroek
Jul 01, 2021 -

Lexus of Madison responded

Thank you! We are delighted we could be of service to you. If you're ever in need of more help, please let us know!

May 26, 2021

Excellent service. Energetic staff found exactly what we were looking for! Renee and her manager were wonderful to work with! We had a great experience with this dealership! More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh was great to work with., Sean Weaver, Renee Petersen
May 27, 2021 -

Lexus of Madison responded

Thank you! We take our reviews seriously and are delighted to learn about your visit. We appreciate your feedback! We want all our customers to feel this way when leaving Lexus of Madison! Safe travels.

May 18, 2021

Answered all my questions. I did not feel pressured to buy immediately. They got my SUV ready for me earlier than originally proposed! Kevin spent time to explain features of my SUV before I went home dri More

by pyessa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bossenbroek
May 18, 2021 -

Lexus of Madison responded

Thank you for the five-star review! Kevin was happy to assist you with everything. We look forward to seeing you again here at Lexus of Madison.

May 10, 2021

Even though I ended up not buying the vehicle, Kyle was great to work with. He went the extra mile to get all the information I needed, and to arrange a very competitive deal. We just ended up going a di More

by lalley2ka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Armstrong
May 11, 2021 -

Lexus of Madison responded

Hello, thank you for sharing your compliments with Kyle. We're glad to hear he went the extra mile in helping you during your experience. We appreciate your recommendation and hope to serve you again in the future.

May 05, 2021

It was a beautiful dealership! Kevin Bossenbroek was our advisor and he was outstanding!!! If he didn’t know the answer, he would either find it or find someone who did know. Although, I have to say there w More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diaz, Kevin Bossenbroek
May 06, 2021 -

Lexus of Madison responded

Thank you for visiting Lexus of Madison, Deb. Kevin is a dedicated member of our team and we are happy to know that he provided you with such an outstanding experience. We look forward to working with you again.

April 25, 2021

I inquired about a used car availability listed in inventory through a 3rd person website. Kevin got back to me that same day and we made an appointment for me to drive the car. More

by Doppelback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bossenbroek
Apr 26, 2021 -

Lexus of Madison responded

Thank you for the wonderful review! We are thrilled to see that Kevin's level of communication made a positive impression on you. Please let us know if Lexus of Madison can be of further service to you.

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