Lexus of Madison

Top notch service from Jerry (MGR) and Carlos (sales)! !! They could not have done anything else better. They even delivered the car. I will recommend them to everyone! !! They could not have done anything else better. They even delivered the car. I will recommend them to everyone! More

Wonderful experience. Bent over backwards to help and accommodate all issues. Fair pricing and nice people Bent over backwards to help and accommodate all issues. Fair pricing and nice people More

What a difference six years make. Back in 2016, we had a pretty bad sales experience with this dealership while we were considering a Lexus ES. But it turns out that they have had a Back in 2016, we had a pretty bad sales experience with this dealership while we were considering a Lexus ES. But it turns out that they have had a complete turnover of management, and the sales manager and sales person that we had problems with before are now gone. This year brought us back in search of a plug-in hybrid electric vehicle option - the Lexus NX. What a difference. Kyle Armstrong was very helpful, enthusiastic, but not "pushy" at all. Of course, one can't find a NX 450h+ anywhere, or even a 2022 NX to test drive. But he brought in his wife's 2022 NX 300 so we could check out the interior, seating and infotainment system - went the extra mile. And later we decided to test drive a not entirely comparable 2021 NX 300 to get a feel for what it might be like to drive an SUV (we have only owned sedans to date.) and Kyle was able to accommodate that request. Kyle followed up every time, without being intrusive or a pest. In the end, the lead time for these vehicles (more than a year) was a sticking point, at least for now, and the SUV isn't quite what we want in a vehicle, I guess. More

I had a very disappointing experience buying a used Tesla at Lexus of Madison. First, they need to be more upfront about the conditions of their used cars. I was driving 2.5 hours to purchase this car, so at Lexus of Madison. First, they need to be more upfront about the conditions of their used cars. I was driving 2.5 hours to purchase this car, so it's not like I could just pop in to take a look. Scratches and the fact that it had a protective film that is slightly peeling should have been mentioned, especially when I point blank asked Anthony, (my sales person), if there was anything else I should know about the car. I even pointed out what I thought were little chips along the Frunk during my in person inspection, which Anthony only told me after I signed all the paperwork and wrote the check, that he didn't think they were chips but that the protective coating that the previous owner installed was peeling. He didn't think to mention this when I was pointing out what I thought were chips? Seems a little deceitful to me. However, the worst part was NOT having the Tesla charged up enough to get me back home. Lexus of Madison had the car for over 48 hours before the pickup time so they had plenty of time, even with a slow charger to put adequate miles on it to get me home. Their solution was to take me to the Tesla dealer down the street and have them help me set up my Tesla account so I could super charge it myself. That was very frustrating and inexcusable. After such a poor experience, I repeatedly told Anthony how disappointed I was, and yet they sent emails and texts thanking me for the opportunity to serve me? Just a form letter that didn't apologize for the poor service? Very unimpressed! I expected a lot more from a Lexus dealership. So a word of warning to anyone who isn't a local customer thinking about buying a used car here... DON'T! More

Superior service. All I expect from Lexus and more. Days after purchasing a 2018 ES350 on Nov. 22, the radio/nav/media died. Had to purchase it elsewhere bc inventory is so tight. I took it to Lexus of M after purchasing a 2018 ES350 on Nov. 22, the radio/nav/media died. Had to purchase it elsewhere bc inventory is so tight. I took it to Lexus of Madison for diagnosis bc our family purchased last two Lexuses there. They immediately recognized, then diagnosed and confirmed the problem. They have ordered replacement part to repair it, all under warranty. They even replaced my license plate frames at my request. Extra care, expertise, luxury quality personnel. Lucas/service dept. More

Excellent Service. Although no one came out to help at first, after I was helped the staff was very friendly and helpful with purchasing a car! first, after I was helped the staff was very friendly and helpful with purchasing a car! More

Awesome salesman and all the people we dealt with!! Friendly Friendly More

It’s always a pleasant experience at Middleton Lexus. Would highly recommend. Customer service, and service are always great. Would highly recommend. Customer service, and service are always great. More

Excellent service. Energetic staff found exactly what we were looking for! Renee and her manager were wonderful to work with! We had a great experience with this dealership! were looking for! Renee and her manager were wonderful to work with! We had a great experience with this dealership! More

Answered all my questions. I did not feel pressured to buy immediately. They got my SUV ready for me earlier than originally proposed! Kevin spent time to explain features of my SUV before I went home dri buy immediately. They got my SUV ready for me earlier than originally proposed! Kevin spent time to explain features of my SUV before I went home driving it. More