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Lexus of Madison

Middleton, WI

4.9
203 Reviews

8000 Airport Road

Middleton, WI

53562

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Showing 203 reviews

July 01, 2021

Awesome salesman and all the people we dealt with!! Friendly More

by Institches1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 02, 2021 -

Lexus of Madison responded

Thank you for the positive feedback! We are happy to know that our Sales Team was friendly and helpful, and we hope that you will continue to visit us at Lexus of Madison!

Jul 03, 2021 -

Institches1979 responded

Anthony was our salesman and Carlos helped with the electronics and how to use them. My husband doesn't use electronics but he was able to show me everything. That is because Lexus of Madison took all the time he needed to understand everything. Thank you again!

June 29, 2021

It’s always a pleasant experience at Middleton Lexus. Would highly recommend. Customer service, and service are always great. More

by elliem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Ortega, Kevin Bossenbroek
Jul 01, 2021 -

Lexus of Madison responded

Thank you! We are delighted we could be of service to you. If you're ever in need of more help, please let us know!

May 26, 2021

Excellent service. Energetic staff found exactly what we were looking for! Renee and her manager were wonderful to work with! We had a great experience with this dealership! More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh was great to work with., Sean Weaver, Renee Petersen
May 27, 2021 -

Lexus of Madison responded

Thank you! We take our reviews seriously and are delighted to learn about your visit. We appreciate your feedback! We want all our customers to feel this way when leaving Lexus of Madison! Safe travels.

May 18, 2021

Answered all my questions. I did not feel pressured to buy immediately. They got my SUV ready for me earlier than originally proposed! Kevin spent time to explain features of my SUV before I went home dri More

by pyessa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bossenbroek
May 18, 2021 -

Lexus of Madison responded

Thank you for the five-star review! Kevin was happy to assist you with everything. We look forward to seeing you again here at Lexus of Madison.

May 10, 2021

Even though I ended up not buying the vehicle, Kyle was great to work with. He went the extra mile to get all the information I needed, and to arrange a very competitive deal. We just ended up going a di More

by lalley2ka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Armstrong
May 11, 2021 -

Lexus of Madison responded

Hello, thank you for sharing your compliments with Kyle. We're glad to hear he went the extra mile in helping you during your experience. We appreciate your recommendation and hope to serve you again in the future.

May 05, 2021

It was a beautiful dealership! Kevin Bossenbroek was our advisor and he was outstanding!!! If he didn’t know the answer, he would either find it or find someone who did know. Although, I have to say there w More

by Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diaz, Kevin Bossenbroek
May 06, 2021 -

Lexus of Madison responded

Thank you for visiting Lexus of Madison, Deb. Kevin is a dedicated member of our team and we are happy to know that he provided you with such an outstanding experience. We look forward to working with you again.

April 25, 2021

I inquired about a used car availability listed in inventory through a 3rd person website. Kevin got back to me that same day and we made an appointment for me to drive the car. More

by Doppelback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bossenbroek
Apr 26, 2021 -

Lexus of Madison responded

Thank you for the wonderful review! We are thrilled to see that Kevin's level of communication made a positive impression on you. Please let us know if Lexus of Madison can be of further service to you.

March 28, 2021

Kevin was a pleasure to work with when I stopped by without an appointment on a misty and rainy day. Little did I know that I'd be driving home in a 300h. The car is truly a pleasure to drive too! I More

by RDG3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bossenbroek
Mar 29, 2021 -

Lexus of Madison responded

Hi, RDG3! Thanks so much for the shoutout about our Sales Team at Lexus of Madison and for your five star rating. We're so glad, too, that we could turn a 360 on your surprise visit. Ride the wind in your new ES Hybrid!

March 27, 2021

I would highly recommend Roger. He always exceeds my expectations and his level of customer service is unmatched. I would only bring my Lexus here. More

by rwingalls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Ingalls
Mar 29, 2021 -

Lexus of Madison responded

Thank you for the positive review and rating! We are happy to know that you have had good experiences with us and with the help of our team, especially Roger. We value your business at Lexus of Madison!

March 23, 2021

Jerry got me a much better rate than my credit union approved me for. Sean is the best service tech. Carlos really helped me understand the technology, and Kevin was a great salesguy. I would definitely More

by Tlm1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Krammer, Carlos, Jerry O, Kevin Bossenbroek
Mar 24, 2021 -

Lexus of Madison responded

Jerry, thank you for the positive review and rating! We are delighted to know that you had good experiences with our Sales and Service Departments and with the help of Jerry, Sean, Carlos, and Kevin. We value your business at Lexus of Madison!

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