Lexus of Madison

New Ai program to make appt is unnecessarily annoying. I was unable to schedule a appt and a loaner. It would not let me talk to a human when I requested one and I gave up. I was in town a few days later I was unable to schedule a appt and a loaner. It would not let me talk to a human when I requested one and I gave up. I was in town a few days later (we live over an hour away.) and spoke to an actual human who quickly appreciated our situation and made our appt and a loaner. Sean Krammer checked me in. Nice guy who explained process. Service was fine but the entire process to make an appt was ridiculous. Not at all customer focused. As others have offered, very expensive labor charges on any work. More

Excellent knowledge of their product. No gimmicks. Provide straight answers. Professional and committed to building a sincere relationship with me as a customer. No gimmicks. Provide straight answers. Professional and committed to building a sincere relationship with me as a customer. More

Thank you Bergstrom Lexus for your continued support maintaining my Lexus RX and GS F Sport. It’s great to not only have the satisfaction of professional service, but to ride in well maintained, reliabl maintaining my Lexus RX and GS F Sport. It’s great to not only have the satisfaction of professional service, but to ride in well maintained, reliable and safe Lexuses. I will continue to refer interested individuals to Lexus knowing that they will thank me as well as you More

Service is good but bit expensive. Please make it affordable everyone. Lucas was very nice Please make it affordable everyone. Lucas was very nice More

An incredibly professional team, especially in terms of responsiveness, which is a hallmark of a quality business. responsiveness, which is a hallmark of a quality business. More

I really like Bergstrom Lexus. However, I took my Lexus RX350 in for preventitive maintenance, and I had one last free preventive maintenance visits per our CPO agreement, and was However, I took my Lexus RX350 in for preventitive maintenance, and I had one last free preventive maintenance visits per our CPO agreement, and was hit with a $250 "brake line drain" fee. Personnally, draining my brakeline seems like preventative maintenance to me, but for some reason, it is not covered by the free preventative maintenance services agreed upon. The other thing that xxxxxx-me-off is since this is recommended at 50,000 miles, why wasn't anything said before I dropped-off my car. It's as if they get your car and then spring this "brake line drain" thing on you knowing perfectly well you're going to agree to it since you have the car and since it is "recommended". So, I cannot say I was happy with my last service at Bergstrom Lexus of Madison. Thanks, Donald Alvis More

Great, stress-free buying experience! Really appreciated. the follow up after the sale. They made sure everything was right. Would look to Lexus of Madison when ready for next vehicle. Really appreciated. the follow up after the sale. They made sure everything was right. Would look to Lexus of Madison when ready for next vehicle. More

The staff was courteous, friendly and always Very responsive. I Never felt pushed or rushed. My sales person understood what I was looking for and worked to get my vehicle. responsive. I Never felt pushed or rushed. My sales person understood what I was looking for and worked to get my vehicle. More

Excellent service and everyone there made sure I understood all aspects of my RX350 when it came to operation and performance. Highly recommend them in the future if looking for a Lexus. understood all aspects of my RX350 when it came to operation and performance. Highly recommend them in the future if looking for a Lexus. More

Offered very competitive pricing and delivered my vehicle on time. Dealership personnel were helpful and informative on time. Dealership personnel were helpful and informative More