Lexus of Madison

Great service experience I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson aft I've already left one positive review for Lexus of Madison but needed to leave another after the wonderful service I received from Cody Gilbertson after they handled a CPO Warranty issue I had with my RX 350. I'd highly recommend dealing with this dealership - they were great! More

Not a good used car buying experience Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Bought a used 2011 Lexus ES350. The overall quality of the vehicle and buying experience was not what I would expect from a Lexus dealership. Pros: Very friendly and helpful sales staff Cons: Car was missing floor mats and owner's manual. - There were 3 different brands of tires car. - Waited 45 minutes for the car to be detailed and after that wait it was still not clean. - There was a mystery fee of $99, which we later learned was for filling tires with nitrogen. At the very least, the reason for the charge should have been clearly identified, and we should have been given the chance to refuse nitrogen and fill the mismatched tires with good old AIR. More

Problems With Battery But Pretty Good Service Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on Bought a Lexus RX 350 off the show room floor. Battery was dead which is totally normal for a showroom floor model because of customers turning it on to check out the accessories a lot. Someone from the Sales department came to give it a jump and incorrectly placed the cables. Sparks started flying and he blew a fuse. Took them an additional 24 hours to repair the vehicle. Had to come to the dealership 4 times in all to finally drive the car off the lot. They replaced all four uses. They provided documentation of the mistake and promised me the vehicle is all good. I think this was just a fluke and hopefully that employee won't make the same mistake again! More

highly recommend I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales s I purchased a used 2008 Lexus rx350 I was looking at a few but decided to go with Lexus of Madison because of the friendly, helpful, non pushy sales staff, Jeff, Kristen & Lance were a pleasure to do business with and I am now enjoying driving my new car. Jeff even spent an hour after office hours teaching & helping me set up the GPS & Bluetooth feature in my new car. Thank you ! :) More

Great Experience After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and After purchasing 6 RX350's at other dealerships, we finally found Lexus of Madison and had a wonderful experience--especially from Jeff Seefeldt and Lance Anderson. More

Impressive. Lexus of Madison exceeded my expectations on price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them fo price and customer service. I live in the Minneapolis area and based on outstanding online reviews for Madison dealership, I decided to call them for a quote to check it against a large local Lexus dealer. WOW, I was pleasantly surprised that the total value proposal made by Lexus of Madison made it well worth my time to buy from them. The Madison team worked well together, making sure the buying process was smooth from the specialist conducting one on one training on the car, through the paper work required to purchase. The professionalism and service of the Lexus of Madison Team, made me feel they really do appreciate my business. More

This was my second purchase with Lexus of Madison and as with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my with the first, the process was professional and smooth. For the purchase of my most recent vehicle I dealt with Matt Kropp. He was responsive to my questions, reasonable in our price discussions and respectful of my time. Regarding my previous purchase, I found the customer service provided in their service department to be outstanding. In fact, the level of service in every department I have dealt with at Lexus of Madison has been excellent. More

I went to Lexus just looking for a used car to get me around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The lo around, I found a reasonably priced ford explorer and emailed Mr. Kropp about it. Shortly after I went for a test drive and decided to buy it. The loan process went very smoothly as well as their staff helping me with all the paper work I needed to fill out. The prices and interest are reasonable and everyone there was very friendly and ready to make me feel comfortable and at ease! It's nice to know you can trust somebody who works at a dealership. Mr. Kropp himself was also very helpful with my questions and worries about the car and process, and made sure to keep in contact about the car after it was sold (even with no warranty because it was so old). I'd recommend it to my friends and family! More

Fantastic experience purchasing a new Lexus. Very down to earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business a earth professional staff, unbeatable prices, courteous service. Unlike another dealership in Wisconsin, this one really wants to earn your business and will do whatever it takes to do it. Highest recommendations! More

Purchased a car 8/13/13 - paid in full with no lien but we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is som we have received no certificate of title furnished as of 10/2/13. We were told that since we live in IL they "couldn't give us the title - it is something new" that we had to pay them the IL title and license fees and they mail it all to department of motor vehicles and transfer the plates. Calls 9/18/13 & 9/25/13 we were told they checked with Kane Co IL motor vehicle and licensing in process. Also on 9/25/13 found out that the "new" procedure of not giving clear title is only their dealership and not a law as implied when we purchased. Also that the other large fee that we were told by the salesman was legally required to see if we were xxxxxxxxxx that was really mainly just to pay for them to do THEIR paperwork - only legal part is they have to look at a list on line to see if our names were on it - cannot recall exact amount but I think it was about $199 or so. On 10/2/13 was told process hasn't even started - they got the car from another dealer and today the story is that they have never received the title even though they paid other dealer for the car on 8/13/13--is quite worrisome that a title is in dealership heaven and paperwork that were we told was at Kane Co IL motor vehicle for 2 weeks suddenly has not even been sent to dealership yet. Would recommend no vehicle be purchased at Lexus of Madison unless you receive the title IN HAND when you give them your money. Hoping to get a resolution soon--but even so very scared to purchase a car then again. More