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Lexus of Madison

Middleton, WI

5.0
206 Reviews

8000 Airport Road

Middleton, WI

53562

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Showing 206 reviews

December 06, 2020

Tried reaching the dealership directly with no response by phone or voicemail. Booked online, and service was good doing that. Happy with it over all. More

by Cjholl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
Dec 07, 2020 -

Lexus of Madison responded

Thank you for the excellent service experience with Jose! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 04, 2020

The best car buyiing experience I've ever had. Because of my covid concern they delivered my car to my front door which was 100 miles away. The price and trade in value were excellent .Renee, Josh and Carlos More

by Happy buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Petersen
Dec 05, 2020 -

Lexus of Madison responded

Thank you for your thorough review. Now more than ever we are taking our valued customer's feedback to learn, and are committed to offering you the exact same quality care we always have before. We are thrilled to learn your time with us reflected this. If you or your vehicle should need future assistance, please let us know. We look forward to working with you again, and stay safe!

December 03, 2020

Lexus-Middelton, Always goes above and beyond my expectations. Although I financed my Lexus with Russ Darrow Mazda I wouldnt Go anywhere near them for service. Lexus-Middelton has made a huge differ More

by d1williams1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Ingalls
Dec 04, 2020 -

Lexus of Madison responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team, especially Roger. We value your business and we look forward to any future visits!

December 03, 2020

Kevin was great help with my purchase.Great Kevin was great help with my purchase. Great experience. Everyone was curtious, helpful , friendly and patient with me. I have and will continue to More

by Carpenterr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Kevin Bossenbroek
Dec 04, 2020 -

Lexus of Madison responded

Thank you for the 5-star rating! We are delighted to know that you had a good experience with us and with the help of our team, especially Kevin! We hope that you enjoy your vehicle!

December 02, 2020

I was happy with my entire experience. Staff was very helpful in answering any questions that I had or provided me with any literature requested. More

by aczellner1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Kevin Bossenbroek
Dec 03, 2020 -

Lexus of Madison responded

We're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 17, 2020

Great, efficient service. In and out well before my scheduled completion, with a car wash. I would highly recommend this dealership and service department anytime. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Engelhardt
Nov 18, 2020 -

Lexus of Madison responded

Thank you for the positive feedback! We are happy to know that you were provided with great and efficient service. We appreciate you recommending us and we look forward to any future visits!

November 15, 2020

A discount on parts for someone who works in the auto service industry as a courtesy would have been appreciated. Roger is always professional & friendly More

by browniedives
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Taylor , Kevin Bossenbroek
Nov 16, 2020 -

Lexus of Madison responded

Thank you for your feedback! Please feel free to reach out to us again if we can assist again with anything else.

November 14, 2020

Ryan was great & very professionalGreat not to have Ryan was great & very professional Great not to have those arrogant service techs. He would’ve the reason I would come back to Lexus!!!!! Please hir More

by ginnygolf
Recommend Dealer
Yes
Employees Worked With
Renee Petersen
Nov 14, 2020 -

Lexus of Madison responded

We are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2020

I brought my 2015 RX350 in for routine service and thanks to Josh and Joe I happily drove home in a brand new 2021 RX350L. More

by Dallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh, Jose Diaz, Joe Fasula
Nov 14, 2020 -

Lexus of Madison responded

Thank you for the great review! We're so glad we were able to meet your needs and give you an overall good experience. Enjoy your new vehicle!

November 14, 2020

No waiting. Friendly, efficient serviceman. Good coffee. Comfortable surroundings. Car wash!! Work was completed in less than the time expected. We Thank you Middleton Lexus!! More

by Schuhlers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the gentleman in service dept.
Nov 15, 2020 -

Lexus of Madison responded

Thank you for the excellent review. We are happy to know that you enjoyed our services and accommodations. Let us know if there is anything else we can help you with. We look forward to working with you again.

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