Back

Lexus of Madison

Middleton, WI

5.0
209 Reviews

8000 Airport Road

Middleton, WI

53562

Directions

By Type

Showing 209 reviews

December 15, 2020

Bought a car here,the process was smooth enough,when I can in no one was at the front so I found someone helping somebody,asked him where the used cars were because I was checking out A specific car, he t More

by Lexus and toyota suck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Dec 15, 2020 -

Lexus of Madison responded

​Hello, I appreciate your feedback regarding the services we provided for your vehicle. Given the opportunity, I would like to speak with you about your experience. Please email me at Nriesen@penskeautomotive.com. Thank you, Nate Riesen General Manager Lexus of Madison

December 12, 2020

Excellent process start to finish. Licensed carefully to my concerns and immediately assessed and planned corrections. 5 stars for the dealership and the service writer. More

by geoffrey.priest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
December 09, 2020

In the past I've usually dreaded the sometimes complicated process of buying a new car, but Renee's professional competency and friendliness put me at ease and actually made it a fun experience! More

by drs22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Anderson, Roger Ingalls, Carlos Cruz, Daren Duffey, Renee Petersen
Dec 10, 2020 -

Lexus of Madison responded

Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Lexus of Madison! We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2020

Tried reaching the dealership directly with no response by phone or voicemail. Booked online, and service was good doing that. Happy with it over all. More

by Cjholl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
Dec 07, 2020 -

Lexus of Madison responded

Thank you for the excellent service experience with Jose! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 04, 2020

The best car buyiing experience I've ever had. Because of my covid concern they delivered my car to my front door which was 100 miles away. The price and trade in value were excellent .Renee, Josh and Carlos More

by Happy buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Petersen
Dec 05, 2020 -

Lexus of Madison responded

Thank you for your thorough review. Now more than ever we are taking our valued customer's feedback to learn, and are committed to offering you the exact same quality care we always have before. We are thrilled to learn your time with us reflected this. If you or your vehicle should need future assistance, please let us know. We look forward to working with you again, and stay safe!

December 03, 2020

Lexus-Middelton, Always goes above and beyond my expectations. Although I financed my Lexus with Russ Darrow Mazda I wouldnt Go anywhere near them for service. Lexus-Middelton has made a huge differ More

by d1williams1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Ingalls
Dec 04, 2020 -

Lexus of Madison responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of our team, especially Roger. We value your business and we look forward to any future visits!

December 03, 2020

Kevin was great help with my purchase.Great Kevin was great help with my purchase. Great experience. Everyone was curtious, helpful , friendly and patient with me. I have and will continue to More

by Carpenterr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Kevin Bossenbroek
Dec 04, 2020 -

Lexus of Madison responded

Thank you for the 5-star rating! We are delighted to know that you had a good experience with us and with the help of our team, especially Kevin! We hope that you enjoy your vehicle!

December 02, 2020

I was happy with my entire experience. Staff was very helpful in answering any questions that I had or provided me with any literature requested. More

by aczellner1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Kevin Bossenbroek
Dec 03, 2020 -

Lexus of Madison responded

We're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 17, 2020

Great, efficient service. In and out well before my scheduled completion, with a car wash. I would highly recommend this dealership and service department anytime. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Engelhardt
Nov 18, 2020 -

Lexus of Madison responded

Thank you for the positive feedback! We are happy to know that you were provided with great and efficient service. We appreciate you recommending us and we look forward to any future visits!

November 15, 2020

A discount on parts for someone who works in the auto service industry as a courtesy would have been appreciated. Roger is always professional & friendly More

by browniedives
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Taylor , Kevin Bossenbroek
Nov 16, 2020 -

Lexus of Madison responded

Thank you for your feedback! Please feel free to reach out to us again if we can assist again with anything else.

...
10
...